1. Review Outcomes: Ratifying Improvement Focus

2. Agenda Recap Ratify Improvement Focus
Next steps in improvement process

3. Recap

4. Practice Improvement Model
Stage 1
Stage 2
Stage 3
Stage 4
Vision & Engage
Measure & Focus
Collaborate & Improve
Measure & Learn
Learnings, actions, backlog, updates, communications

5. Capability Improvement Context
<Position the CI initiative in the organizational strategy and goals>
<Relate to strategy>
<Align with goals>

6. Recap: What we’ve done so far
Stage 1
Launched improvement initiative
Leaders’ commitment
Established support for initiative
Communicated vision and objectives
Vision & Engage
Stage 2
Create RMC survey
Run Survey
Gather and distribute results
Leaders prepare for reviews
Review data with teams
Ratify improvement focus
Measure
& Focus

7. Recap: Leaders’ Commitment
Leaders’ contribution
<>
Capability Improvement goal
Embedding in day-to-day activities
Priority of Capability Improvement
Recognition

8. Ratify Improvement Focus

9. Ratify Improvement Focus
Stage 2
Measure & Focus
Objective
Leadership team agree and communicate improvement focus
Key Activities
Review outputs from results sessions
Ratify top 3 improvement focus areas
Identify Leadership team sponsor for each area
Align with organisational improvement programs
Communicate conclusions, decisions and next steps

10. Ratification Output Sheet
Improvement Focus
Organisation Alignment
Improvement Sponsor
Improvement Leader Volunteers
# of Interests

11. Review Outputs: The Numbers
Sample
Data
Topic #
Interest
# Leaders Interest
# Comments
Voice, Video, &Convergent Services management 9 3 10
Incident and Problem management
User, Mobile, and Personal Devices management 8
Asset management 7
Champion Digital Workplace to the Business 6 4 13
Champion the Business to Digital Workplace 2 1
PC management
Peripherals management
Leadership Analysis and Decisions
Other

12. Review Outputs: The Reasons for Priorities
Template

13. Improvement Sponsor Role
The improvement sponsor is outside the working group. It is a supportive role to:
Encourage self-organizing, collaboration & learning
Mentor the workgroup leader as needed
Promote the work of the group
Give guidance on difficult decisions or challenges
Support setting up links outside of the workgroup's domain
Help with practical supports (e.g. equipment and training)
Advocate for the group and its work

14. Workgroup Roles Leader Group Member Run the improvement ideas workshop
Plan the work with the workgroup, and steer the work as it gets done
Have an overview of progress
Help to remove roadblocks
Build links with teams you depend on
Get help from your improvement sponsor
Hold retrospectives
Actively contribute your knowledge and ideas to help your group make progress
Be ready to learn and try out new things
Work collaboratively with your workgroup, your users and service owner teams

15. Organisation Alignment
Ratification Output
Sample
Output
Improvement Focus
Organisation Alignment
Improvement Sponsor
Leader Offers
# of Interest
Topic 7
Fix-it Program
Jane Doe
Fred Jones
Erika Mustermann
Jan Modaal 9
Topic 3
Mary Smith
Petra Novák
Jeanne Dupont 7
Topic 1
Grow Program
Jan Jansen
Mario Rossi 8

16. Ratify Improvement Focus
Stage 2
Measure & Focus
Objective
Leadership team agree and communicate improvement focus
Key Activities
Review outputs from results sessions
Ratify top 3 improvement focus areas
Identify Leadership team sponsor for each area
Align with organisational improvement programs
Communicate conclusions, decisions and next steps

17. Stage 3: Collaborate and Improve
Vision & Engage
Measure & Focus
Collaborate & Improve
Measure & Learn
Learnings, actions, backlog, updates, communications

18. Collaborate and Improve
Stage 3
Collaborate & Improve
Establish improvement teams
Hold improvement workshops
Prioritise and create benefits maps
Get stakeholder commitment
Collaborate to realise improvements
iteratively

19. Stage 4: Measure & Learn Stage 1 Stage 2 Stage 3 Stage 4
Vision & Engage
Measure & Focus
Collaborate & Improve
Measure & Learn
Learnings, actions, backlog, updates, communications

20. Measure and Learn Follow-up online survey
Stage 4
Measure
& Learn
Follow-up online survey
Talk with stakeholders for feedback
Retrospective workshop
Update improvements backlog

21. PIM: Iterate through stages
Revisit vision
Re-inforce engagement
Revise and communicate focus
Continue to collaborate on realising improvements