1. Identify and Prioritize Business Scenarios
10/19/2017 2:06 PM
Identify and Prioritize
Business Scenarios
Office 365 Adoption
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Where are you in the adoption process?
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Where are you in the adoption process? 3
EXECUTE SUCCESS PLAN
PEOPLE ONBOADING TECHNICAL ONBOARDING
IDENTIFY/PRIORITIZE BUSINESS SCENARIOS
CREATE SUCCESS PLAN 2
IDENTIFY KEY STAKEHOLDERS
ENVISION
ONBOARD
DRIVE VALUE
Identify key stakeholders
Create a dynamic team of the right people to drive and effect change
Identify & prioritize business scenarios
Determine how your organization will use Office 365 to addresses your business goals and challenges
Create success plan
Create a plan for realizing your goals with Office 365
Execute success plan
Implement Office 365 in your organization
Sustainment
Drive ongoing adoption, manage change, measure and share success
BOOST USER ENGAGEMENT AND DRIVE ADOPTION
MEASURE, SHARE, SUCCESS, AND ITERATE
MANAGE AND PREPARE FOR CHANGE 1 4 1 2
FastTrack 3 4
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Resources available 1 2 3 4 Identify key stakeholders
Microsoft Office365
10/19/2017 2:06 PM
Resources available 1 2
Identify key stakeholders
Identify & prioritize business scenarios
Sustainment
Drive ongoing adoption, manage change, measure and share success
Communication templates
Training materials
Office 356 Learning Center
Measure and Share Success Guide
Sample user satisfaction surveys
Identify Key Stakeholders Template
Identify and Prioritize Business Scenarios Template 3 4
Create a success plan
Execute success plan
Create success plan at microsoft.fasttrack.com
Champions Program Guide
microsoft.fasttrack.com 
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Why identify business scenarios?
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Why identify business scenarios?
As you identify your business scenarios, keep the following best practices in mind:
Business scenarios
are the targeted goals that you want to achieve as a team or individual.
Identifying and defining your business scenarios translates how Office 365 capabilities help your teams address challenges and achieve business goals.
Meet with people throughout your organization, including key department stakeholders, project managers, and champions
Ensure business scenarios tie into existing initiatives that your organization strives to accomplish
Define clear business scenarios of which you can effectively measure success and realize tangible results
Meet with key department stakeholders, project managers and champions. Use these questions to drive the conversations at the meeting.
Review the Microsoft Productivity Library ( to discover examples of scenarios powered by Office 365
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. 10/19/2017 2:06 PM
Define your scenarios
Consider these questions to drive the conversation:
What are some of the organization’s challenges or pain points related to communication and collaboration? 1
Identify
the important business objectives and challenges, and start to recognize areas of opportunity to improve work processes.
Host a workshop
to delve deeper into current challenges, strategies, and goals.
What are the areas in which your organization would like to improve? 2
What are the organization’s strategic initiatives or current transformation projects that Office 365 can support? 3
What methods of communication and collaboration are typically better received by your organization than others? 4
What are some of the factors that would help drive the business scenario forward? 5
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. Who should participate in this discussion?
10/19/2017 2:06 PM
Who should participate in this discussion?
Executives & department leads To ensure the scenarios align with overarching & departmental goals
Project managers To carry out a plan that supports the scenarios
The scenarios exercise
should involve the people who are going to drive and support the change throughout the organization.
IT To ensure the scenarios fit within the IT landscape
In order to secure buy-in, involve the people who are going to drive and support the change throughout the organization. You’ll want to include department leads, the project manager, IT and other champions who can help drive the change across the team.
Champions To help drive the change forward across end users
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. How does it all fit together?
To begin to form your own Business Scenarios, consider using the following framework:
As someone in…
[Team]
I want to…
[Description of what I want to do]
Using
[Specific application of the technology]
I’ll know this is successful when...
[Solutions success measure]
As someone in
Sales Management
I want to
have a single version of the proposal that everyone can access and edit rather than ing different versions around the team
Using
a SharePoint site to centrally store and share a single version of a sales proposal that my team can edit together using co-authoring in Word and PowerPoint
I’ll know this is successful when
my sales team can create proposals more easily and therefore have more time to close deals
You might wonder how this all fits together. Usage scenarios like a specific process will map to a business scenario. The business scenarios align to the organization’s business strategy. Let’s take a look at another example.

8. 10/19/2017 2:06 PM
Examples
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Business scenario: Produce winning RFPs faster
As someone in…
[Team]
I want to…
[Description of what I want to do]
Using
[Specific application of the technology]
I’ll know this is successful when…
[Solutions success measure]
As someone in
Sales Management
I want to
have a single version
of the proposal that
everyone can access and
edit rather than ing
different versions around
the team
a SharePoint site to
centrally store and share
a single version of a sales
proposal that my team
can edit together using
co-authoring in Word and
PowerPoint
I’ll know this is successful when
my sales team can create
proposals more easily
and therefore have more
time to close deals
Productivity Library link: rfps-faster

10. I’ll know this is successful when… I’ll know this is successful when
Business scenario: Educate distributed sales representatives from anywhere
As someone in…
[Team]
I want to…
[Description of what I want to do]
Using
[Specific application of the technology]
I’ll know this is successful when…
[Solutions success measure]
As someone in
Marketing
I want to
Deliver virtual conferences to ensure field sales personnel are up-to-date on the most recent campaigns
Skype for Business for with full voice and HD video for meetings, SharePoint to share meeting files, and Yammer to facilitate post-meeting discussion
I’ll know this is successful when
Field sales employees receive updates from marketing in a more timely manner

11. Business scenario: Crowd source new product ideas
As someone in…
[Team]
I want to…
[Description of what I want to do]
Using
[Specific application of the technology]
I’ll know this is successful when…
[Solutions success measure]
As someone in
Product Management
I want to
Incorporate feedback from customers, supply chain, partners, and employees across all departments and outside Product Management’s immediate network
Delve to group and share related documents specific to new product design, collecting feedback from across the organization
I’ll know this is successful when
Product ideas initiating outside of the Product Management teams begin speeding up the time-to-market for innovative new product ideas
Productivity Library Link: source-new-product-ideas

12. Draft your business scenarios
To begin to form your own business scenarios, consider using the following framework:
As someone in…
[Team]
I want to…
[Description of what I want to do]
Using
[Specific application of the technology]
I’ll know this is successful when…
[Solutions success measure]
You might wonder how this all fits together. Usage scenarios like a specific process will map to a business scenario. The business scenarios align to the organization’s business strategy. Let’s take a look at another example.
As someone in
________________________________________________________________________________________________________________________________________________________________________
I want to
_______________________________________________________________________________________________________________________________________________________________________
Using
_______________________________________________________________________________________________________________________________________________________________________
I’ll know this is successful when
_______________________________________________________________________________________________________________________________________________________________________

13. Find example Business Scenarios
10/19/2017 2:06 PM
Find example Business Scenarios
The Productivity Library
has a set of Business Scenarios Microsoft has compiled to help you discover ways to use Office 365 that can be impactful to your organization.
Identifying and defining your business scenarios translates how Office 365 capabilities help your teams address challenges and achieve business goals.
Meet with key department stakeholders, project managers and champions. Use these questions to drive the conversations at the meeting.
Access the Productivity Library
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. Simplify and start small
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Simplify and start small
Break down your approach into incremental steps
Keep it simple to avoid overwhelming people
We’ve found that adoption is better when you break things down into smaller, digestible steps. It also helps when you can start the project with something easy and straightforward (or “low hanging fruit”).
Identify “low hanging fruits” to begin with
Get the right team for your pilot
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. Prioritize your scenarios
10/19/2017 2:06 PM
Prioritize your scenarios
Consider these tips and tricks:
Prioritize
As Office 365 can make a positive impact right across your business, it is important that you prioritize your Business Scenarios to ensure that you understand where to place your focus first.
Think about what is going to deliver the most value to your people first. 1
Some of the things you might execute immediately (e.g. migration) may not deliver immediate visible value. 2
Focus on getting quicker, visible wins first (e.g. getting everyone to instant messaging). 3
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. How to prioritize your scenarios?
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How to prioritize your scenarios?
Instant messaging for all
New hire Yammer group
in the cloud
Product training in Office video
HR policy review workflow
Replace traditional phone system with Cloud PBX
Low
Medium
High
Difficulty
Impact
Balance impact versus difficulty
on the chart according to the level of expected impact on the organization and how difficult it is to achieve.
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. Prioritize Scenarios Template
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Prioritize Scenarios Template
Low
Medium
High
Difficulty
Impact
Plot your Business Scenarios
to understand what scenarios will provide the highest level of impact the fastest, and also help to determine the harder projects that may be more important, but need more planning.
Scenario positioning
will help determine the highest value scenarios to focus on first. High impact, low difficulty scenarios should be your first “quick wins.” Medium and high difficulty scenarios will require more stakeholder analysis and discussion.
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. Define your success criteria
10/19/2017 2:06 PM
Define your success criteria
As you draft your success criteria, use the SMART mnemonic to guide you:
When you develop
your ideal business scenarios and solutions, it’s critical to come up with a formal set of success criteria to measure the impact resulting from your Office 365 rollout. You’ll need to determine what should be measured, and how you will go about collecting both quantitative and qualitative data.
We recommend
that you choose criteria that will help you showcase success to leadership, such as user satisfaction, employee engagement, adoption velocity, and figures related to your desired business scenarios.
Specific: Clear and unambiguous; answers the questions, “What, why, who, where?” S
Measurable: Concrete; clearly demonstrates progress. M
Attainable: Realistic; not extreme. A
Success criteria should be “SMART”.
As you draft your success criteria, use the SMART mnemonic to guide you:
S - Specific
Clear and unambiguous; answers the questions, “What, why, who, and where?”
M - Measurable
Concrete; clearly demonstrates progress.
A - Attainable
Realistic; not extreme.
R - Relevant
Matters to stakeholders.
T - Timely
Grounded to a specific target date; answers the question, “When?”
Relevant: Matters to stakeholders. R
Timely: Grounded to a specific target date; answers the question, “When?” T
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. Microsoft FastTrack Scenarios Approach Resources Community
Learn how to get the most out of Office 365, quickly get your team onboard, and drive adoption.
Scenarios inspire people to work in new ways using Office 365, along with related communication kits to support adoption.
Scenarios
A three-step approach to drive adoption supported by downloadable templates and best practices.
Approach
Helpful resources to learn about other customer stories and special offers to make it easier to get started.
Resources
Talk to thousands of other Microsoft customers as part of the driving adoption community at
Community
fasttrack.office.com 