1. Introduction to the New SSA OnePoint Online Website

2. 2005 © SSA Global Technologies, Inc. All rights reserved.
2005 © SSA Global Technologies, Inc. All rights reserved.

3. Log On Page – www.onepoint.ssaglobal.com
First step: Enter in your
address and click on
Verify My Account Information
2005 © SSA Global Technologies, Inc. All rights reserved.

4. Logging in as a New User If we do not have an account
set up for you already, you will be asked
to fill out an Account Request
2005 © SSA Global Technologies, Inc. All rights reserved.

5. Account Request Simply provide the
required information and click Submit.
We will verify your data and
send your information.
2005 © SSA Global Technologies, Inc. All rights reserved.

6. Log On Page - www.onepoint.ssaglobal.com
If you have an account
already, just click to have your
password ed to you.
2005 © SSA Global Technologies, Inc. All rights reserved.

7. Log On Page - www.onepoint.ssaglobal.com
Once you have an account
established, enter in your
address and password
to log on
2005 © SSA Global Technologies, Inc. All rights reserved.

8. You will be presented with the new website
2005 © SSA Global Technologies, Inc. All rights reserved.

9. Let us explore how the web site evolves
2005 © SSA Global Technologies, Inc. All rights reserved.

10. We will review the four sections on the home page first1 3 4 2
2005 © SSA Global Technologies, Inc. All rights reserved.

11. 2005 © SSA Global Technologies, Inc. All rights reserved.
Section 1 - Banner 1
evolves into
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12. Section 2 - Left hand navigation
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13. Evolves into right hand navigation
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14. Your Profile = Update Profile section
Updates to your OnePoint
user profile may be made here
2005 © SSA Global Technologies, Inc. All rights reserved.

15. Knowledge Base = FAQ/Solutions
Search the Knowledge Base
by accessing our
FAQ/Solution section
2005 © SSA Global Technologies, Inc. All rights reserved.

16. Software Updates = FAQ/Solutions
Software Updates may also
be found under the
FAQ/Solutions section
2005 © SSA Global Technologies, Inc. All rights reserved.

17. Cases = Inquiries The SSA standard terminology for
a case is inquiry. You may
work with your inquiries here.
2005 © SSA Global Technologies, Inc. All rights reserved.

18. We will show you how to access this information a bit later
Other links
We will show you how to access
this information a bit later
in the presentation
2005 © SSA Global Technologies, Inc. All rights reserved.

19. Section 3 - News and Information
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20. Section 3 - News and Information
Look here for the latest
news and information
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21. 2005 © SSA Global Technologies, Inc. All rights reserved.
Section 4 – Express Box 4
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22. 2005 © SSA Global Technologies, Inc. All rights reserved.
Section 4 – Express Box
2005 © SSA Global Technologies, Inc. All rights reserved.

23. 2005 © SSA Global Technologies, Inc. All rights reserved.
Section 4 – Express Box
2005 © SSA Global Technologies, Inc. All rights reserved.

24. 2005 © SSA Global Technologies, Inc. All rights reserved.
Section 4 – Express Box
2005 © SSA Global Technologies, Inc. All rights reserved.

25. 2005 © SSA Global Technologies, Inc. All rights reserved.
Section 4 – Express Box
2005 © SSA Global Technologies, Inc. All rights reserved.

26. 2005 © SSA Global Technologies, Inc. All rights reserved.
Section 4 – Express Box
2005 © SSA Global Technologies, Inc. All rights reserved.

27. 2005 © SSA Global Technologies, Inc. All rights reserved.
Section 4 – Express Box
2005 © SSA Global Technologies, Inc. All rights reserved.

28. Now, we will work with the new website
2005 © SSA Global Technologies, Inc. All rights reserved.

29. There are four additional tabs available to help you navigate
2005 © SSA Global Technologies, Inc. All rights reserved.

30. Let us look at the FAQ & Solutions page first
2005 © SSA Global Technologies, Inc. All rights reserved.

31. 2005 © SSA Global Technologies, Inc. All rights reserved.
FAQ & Solutions
2005 © SSA Global Technologies, Inc. All rights reserved.

32. FAQ & Solutions Enter in a description of your problem here.
2005 © SSA Global Technologies, Inc. All rights reserved.

33. New features in the knowledge base
We will use ‘Cannot
determine cost of goods sold’
as an example
2005 © SSA Global Technologies, Inc. All rights reserved.

34. New features in the knowledge base
First,
Let’s take a look at what is
available under ‘Preferences’
2005 © SSA Global Technologies, Inc. All rights reserved.

35. Preferences This section contains the same
options for returned results
2005 © SSA Global Technologies, Inc. All rights reserved.

36. Preferences Additional options for reviewing results are now available
2005 © SSA Global Technologies, Inc. All rights reserved.

37. 2005 © SSA Global Technologies, Inc. All rights reserved.
View options
View summary?
2005 © SSA Global Technologies, Inc. All rights reserved.

38. View summary? By selecting ‘Yes’ on the summary question,
you will see more details
in the returned results
2005 © SSA Global Technologies, Inc. All rights reserved.

39. View summary? By selecting ‘No’ on the summary question,
you will see only the solution title
2005 © SSA Global Technologies, Inc. All rights reserved.

40. 2005 © SSA Global Technologies, Inc. All rights reserved.
Sort options
Sort by date or score?
2005 © SSA Global Technologies, Inc. All rights reserved.

41. Sort results by date or score?
By selecting ‘By Modification Date’
you will see the newest solutions first
2005 © SSA Global Technologies, Inc. All rights reserved.

42. Sort results by date or score?
By selecting ‘By Score’ you will see solutions that most closely match the problem description that was entered
2005 © SSA Global Technologies, Inc. All rights reserved.

43. 2005 © SSA Global Technologies, Inc. All rights reserved.
Search options
Natural Language or Keyword search?
2005 © SSA Global Technologies, Inc. All rights reserved.

44. Natural Language or Keyword search?
‘Natural Language Search’ is an ‘and/or’ search.
It searches the first seven words excluding stop words. It uses synonyms and stemming.
Wildcards and/or dashes should not be used.
2005 © SSA Global Technologies, Inc. All rights reserved.

45. Natural Language or Keyword search?
‘Keyword Search’ is an exact match search.
No quotes are required. A wildcard, the asterisk (*), may be used.
It is best used for SSA Baan error messages.
2005 © SSA Global Technologies, Inc. All rights reserved.

46. Natural Language Search
In this next example,
I am having a problem:
‘Incorrect project
commitments’
2005 © SSA Global Technologies, Inc. All rights reserved.

47. FAQ & Solutions Clarifying Questions: Select the type of solution –
Knowledge (FAQ) or Quality
Related
2005 © SSA Global Technologies, Inc. All rights reserved.

48. Natural Language Search
I don’t believe it is a
program error so I will check
‘Knowledge Related’
solutions
2005 © SSA Global Technologies, Inc. All rights reserved.

49. 32 Solutions were returned
Returned Results
32 Solutions were returned
2005 © SSA Global Technologies, Inc. All rights reserved.

50. Returned Results These solutions were returned with a score
greater than 80 based on the search
criteria so they are highlighted
with a green dot.
2005 © SSA Global Technologies, Inc. All rights reserved.

51. 2005 © SSA Global Technologies, Inc. All rights reserved.
Returned Results
These solutions were returned with a score less than 80 based on the search criteria and are highlighted with a yellow dot.
They do not match the problem closely and may not be a solution to the problem.
2005 © SSA Global Technologies, Inc. All rights reserved.

52. 2005 © SSA Global Technologies, Inc. All rights reserved.
Returned Results
These solutions contain words that are an exact match; words are highlighted in yellow.
2005 © SSA Global Technologies, Inc. All rights reserved.

53. 2005 © SSA Global Technologies, Inc. All rights reserved.
Returned Results
These solutions contain words that are similar and are highlighted in goldenrod. They are synonyms and stemmed words to the problem description search words.
2005 © SSA Global Technologies, Inc. All rights reserved.

54. 2005 © SSA Global Technologies, Inc. All rights reserved.
Solution Details
2005 © SSA Global Technologies, Inc. All rights reserved.

55. Next, a look at the Product Inquiries page
2005 © SSA Global Technologies, Inc. All rights reserved.

56. Product Inquiries The SSA standard terminology for
a case is inquiry. You may
work with your inquiries here.
2005 © SSA Global Technologies, Inc. All rights reserved.

57. Quick Inquiry Manager allows you to create, search and view
Product Inquiries
Quick Inquiry Manager allows
you to create, search and view
product inquiries
2005 © SSA Global Technologies, Inc. All rights reserved.

58. 2005 © SSA Global Technologies, Inc. All rights reserved.
Add Product Inquiry
To create
a new inquiry,
just click here
User
User
User
User
2005 © SSA Global Technologies, Inc. All rights reserved.
User

59. of information available
Add New Inquiry Page
There are 4 sections
of information available
when submitting an
inquiry
John User
2005 © SSA Global Technologies, Inc. All rights reserved.

60. Product Family = Product
‘Add New Inquiry’
Enter your product
information here:
Product Family = Product
Product Field = Module
Session = Program
John User
2005 © SSA Global Technologies, Inc. All rights reserved.

61. The inquiry priority is selected here; click the link for
‘Add New Inquiry’
The inquiry priority is selected
here; click the link for
complete definitions
John User
2005 © SSA Global Technologies, Inc. All rights reserved.

62. Add New Inquiry Additional information may be added in this section:
Sub Product = Version and Release
Mode = Porting set versions
John User
2005 © SSA Global Technologies, Inc. All rights reserved.

63. Enter your details here:
Add New Inquiry
Enter your details here:
Summary and Case
Description = Inquiry
Details
John User
2005 © SSA Global Technologies, Inc. All rights reserved.

64. Files may be attached to the inquiry by clicking here
Add New Inquiry
Files may be attached to the
inquiry by clicking here
John User
2005 © SSA Global Technologies, Inc. All rights reserved.

65. 2005 © SSA Global Technologies, Inc. All rights reserved.
Attach Files
John User
2005 © SSA Global Technologies, Inc. All rights reserved.

66. This field is the equivalent
Add New Inquiry
This field is the equivalent
to ‘Customer Case #’
John User
2005 © SSA Global Technologies, Inc. All rights reserved.

67. Click on ‘Save’ to submit Inquiry
Your contact information
is contained in this
section
John User
2005 © SSA Global Technologies, Inc. All rights reserved.

68. Click on ‘Save’ to submit inquiry
John User
2005 © SSA Global Technologies, Inc. All rights reserved.

69. 2005 © SSA Global Technologies, Inc. All rights reserved.
Inquiry Management
User
The inquiry that was
just added is shown
above
User
User
User
2005 © SSA Global Technologies, Inc. All rights reserved.
User
User

70. To see the details of the
Inquiry Management
User
To see the details of the
inquiry, click here
User
User
User
2005 © SSA Global Technologies, Inc. All rights reserved.
User
User

71. To update an existing inquiry,
Inquiry Details
To update an existing inquiry,
click on the link below
2005 © SSA Global Technologies, Inc. All rights reserved.

72. 2005 © SSA Global Technologies, Inc. All rights reserved.
Add New Activity
Add your update then
click on ‘save’.
2005 © SSA Global Technologies, Inc. All rights reserved.

73. Your update has been added, this is also where you will
Add New Activity
Your update has been added,
this is also where you will
find updates from SSA
2005 © SSA Global Technologies, Inc. All rights reserved.

74. To see the inquiries in a
Inquiry Management
To see the inquiries in a
different order, just
click on the headings
2005 © SSA Global Technologies, Inc. All rights reserved.

75. A closer look at the Documentation page
2005 © SSA Global Technologies, Inc. All rights reserved.

76. The instructions below provide examples of how
Documentation
The instructions below
provide examples of how
to use this search tool
2005 © SSA Global Technologies, Inc. All rights reserved.

77. 2005 © SSA Global Technologies, Inc. All rights reserved.
The Tools page
2005 © SSA Global Technologies, Inc. All rights reserved.

78. 2005 © SSA Global Technologies, Inc. All rights reserved.
Tools
The remote
desktop sharing tool,
GoToAssist, may be
accessed here
2005 © SSA Global Technologies, Inc. All rights reserved.

79. Additional useful information
may be found here
2005 © SSA Global Technologies, Inc. All rights reserved.

80. Regional Customer Service Centers information
Click here for our
contact information
2005 © SSA Global Technologies, Inc. All rights reserved.

81. Regional Customer Service Centers information
2005 © SSA Global Technologies, Inc. All rights reserved.

82. 2005 © SSA Global Technologies, Inc. All rights reserved.
Log Off
Click here
to log off the site
2005 © SSA Global Technologies, Inc. All rights reserved.

83. The new OnePoint Online
Evolving:
December 5 for customers currently using the support.baan.com site
2005 © SSA Global Technologies, Inc. All rights reserved.