1. KNOWLEDGE SHARING - HOW TO TRAIN NEW
PATRICIA® USERS ?

2. Available Resources Manuals YouTube training Internal resource
Patricia / Maintenance manuals
Underused / valuable source of knowledge
Links to YouTube training
Patrix website documentation
Client area
Download area
YouTube training
Internal resource
Documentation
Super User as a resource

3. Video Training What does this course offer?
80+ High quality tutorial videos
8+ hours of content
Focus
Strengthen user knowledge
Increase skillset
Foundational structure
Business process agnostic
No additional cost
Library is expanding constantly
Inform us of training content wishes

4. Video Training
Structure of series

5. Requirements / Accessing
YouTube connectivity
Dedicated training stations
Accessing
Simply google ‘patrix ip helpware youtube’
Search in Youtube for ‘patrix ip helpware’

6. YouTube Home page Playlist button Video quality E-learning guide
Subscribe
Bell icon
Playlist button
All created playlists
Play to view all
Video quality
E-learning guide

7. Who will benefit? New staff Existing staff Referencing content
Users don’t know what they don’t know
Evens knowledge level
Referencing content

8. Execution Long term commitment Distraction free environment
Test environment
Follow up
Incentives
Certification of some sort
Quiz portion

9. Structure
Provide adequate down time
Have users action content

10. Example structure Week 1 Week 2 Week 3
Day 1 / Morning – YouTube Training Series 1 – 6
Day 1 / Afternoon – Simple exercise given that incorporates activities learned
Day 2 – Internal business process training with a focus on what their responsibilities will be. Here you can also have them go through custom training content
Day – Practical work day in the office with mentor available to assist.
Week 2
Day 1– YouTube Training Series 7 – 10
Week 3
Note progress and if need be have them repeat the training exercises where their knowledge is lacking

11. Creating custom content
Create your own content
Incorporate Patricia content
Focus on your business processes
Preplanning
Topics
Script preparation
Recording
Via free software – Active Presenter
Records video content with narration
Graphical elements via Power Point or Active Presentor

12. Video breakdown Audio / Music Conceptual first Practical second
Animations
Visual representations
Practical second
Highlight key areas
Break practical to move into conceptual where needed.

13. Q&A

14. THANK YOU