1. Penn’s Trusted IT Partner
State of IT
September 12, 2016

2. Agenda ISC’s Big Three FY18 Priorities Transformational Initiatives
Cloud First
Information Security
Reminders
Q&A

3. ISC FY18 Priorities
1. Billing, Finance & Funding (BFF)
2. Client Intake, Follow-up & Reporting (CIFR)
3. Services

4. Billing, Finance & Funding
Deliverables
Ensure 100% compliance with Planview & prioritize financial accountability by August 2017
Automate 90% of all billing through Apptio by end of FY18
Define what constitutes costs that are “allocated” vs. “direct billed” by end of CY17

5. Client Intake, Follow-up & Reporting
Deliverables
Implement Remedy version 9.x in the cloud, ensure support for Remedy v8 during the transition — as soon as reasonably possible
Define roles & implement standard processes for client intake, follow up, & reporting across ISC
Identify metrics & implement regular reporting

6. Services Deliverables
Develop a uniform ISC service hierarchy & process for maintaining by end of September 2017
Develop SLAs for every service
Develop a clear & repeatable process for service lifecycle

7. Transformational Initiatives
NGSS: Pennant Aid & Pennant Records
Human Capital Management
Supplier Portal
Burden Reduction Initiative
Data Center: Vacate 3401 Data Center Space by end of CY18

8. Cloud First – FY17 Accomplishments
Application Design & Tools Team Researched & selected a series of tools to be used in the new ISC cloud technology stack
Architecture, Infrastructure & Migration Team Selected VMware’s vCloud Air platform for cloud migration of existing workloads. Lifted & Shifted 181 of 328 instances of existing test & development server workloads to vCloud
Integration Team Selected Talend for ETL (Extract, Transform, Load) tool. Won Talend’s Data Masters 2017 Award for cloud integration work
Tom,
You may want to mention some of the highlights

9. Cloud First – FY18 Goals
Refine the data backup & disaster recovery processes that support both on-premises & cloud deployments, allowing for maximum agility & recoverability
Determine & execute the strategy for campus-independent central authentication services
Support automated & tested continuous deployments in the cloud-native framework
Develop an automated testing methodology for Penn-developed, cloud-native applications
Tom,
You may want to mention some of the highlights

10. Image Information Security Mention Two Step
EVP organization 100% on Two Step by the end of Q2 FY18
Schools & Centers complete by Q4 FY18

11. Password Resets Percentage Compliant, Expired, or Scheduled SCHOOLS
92% Staff, 75% Faculty
Decision to include students was up to individual Schools. Nonetheless, 62% of students are currently compliant or scheduled.
CENTERS
73% Staff Soon to be over 90% in September

12. 2-Step Verification
NEW registration & login applications now in production
Cohort 1 Finance Business Services, ISC, School reps – Now
Cohort 2 All of EVP; open invitation to School & Center volunteers who would like an early start – Later in Sept.
All Staff Nov 15 target
Cohort 1 successfully started requiring 2 Step!
Cohort 2: An open invitation for the remaining School/Centers to participate in Cohort-2. 

13. Coming Soon! 12 Three InfoSec Training Modules
Delivered through Knowledge Link
~3 Minutes each to Complete
Key topics
Computer Compromises
Passwords & Phishing
Lost or Stolen Data & Devices

14. Reminders
3401 Data Center
New Tech Center
Project Management Office Website
Data Center: Vacate 3401 Data Center Space by end of CY18

15. Q&A
Data Center: Vacate 3401 Data Center Space by end of CY18