1. Managing Work Flows Chapter 2 – Part 1
MGT 3513
Introduction to Human Resource Management
Dr. Marler
“It is common sense to take a method and try it. If it fails, admit it frankly and try another. But above all, try something.”
Franklin D. Roosevelt

2. ANNOUCEMENTS Do YOU have any questions???
Take especially good notes today; many slides have information that is NOT in your book.

3. Formal Organizational Structure

4. Questions on Structure
What is organizational structure?
What is workflow?
Describe some of the characteristics of a bureaucratic organizational structure.

5. Questions on Structure
Describe a flat organizational structure.
What is a boundaryless organizational structure?
What example of boundaryless is given in the picture in your book?

6. Organizational Structure
Indicate the type of structure:

7. Organizational Structure
Indicate the type of structure:

8. Questions on Teams Describe a team. What are self-managed teams?
What is a virtual team?

9. Teams Why do organizations use teams in the workplace?
Performance of team vs. individual
Problems with teams
Freeriding
Groupthink

10. Theories of Motivation
Two-factor theory
Goal-setting theory
Job characteristics theory
Justice theory (not in your book)
Which theory is the best???

11. Herzberg’s Two-Factor Theory
What does Herzberg’s two-factor theory of motivation attempt to do?
Name and describe each factor.

12. Herzberg’s Two Factor Theory
Dissatisfaction
Satisfaction
Hygiene
Motivators

13. Practice Question
Which factor lessens dissatisfaction, but does not increase satisfaction?
Hygiene
Workplace stress
Motivator
Happiness

14. Goal Setting Theory Setting goals improves performance
In order to “work,” employees need
goals that are _________ (but not too hard!)
________________ (not “do your best”)
______________ on progress

15. Job Design What is job design (your book has the answer!)?
Employees redesign work in their company
What does the company manufacture?
Who decides how the workflow should be redesigned?
What is meant by “walking the job”?
After the redesign, how did productivity change?
Production time
Production quantity

16. Job Characteristics Theory
5 core job characteristics
3 critical psychological states
Personal/work outcomes
A theory of job design

17. Job Characteristics Theory

18. Core Job Characteristics
Skill variety
___________________________________________________
Task identity
Task significance
Autonomy
Feedback from job

19. Critical Psychological States
Experienced meaningfulness of work
Experienced responsibility for outcomes of work
Knowledge of the actual results of work activity

20. Outcomes High internal work motivation High quality work performance
High satisfaction with work
Low absenteeism and turnover

21. BUT, only if... Employees have the competencies to do the job
Employees want personal growth in their jobs
Employees have context satisfaction (with pay, job security, coworkers, supervisors)

22. Questions on Job Design
Explain the concept of simplification.
How is job enlargement different from job enrichment?
Explain job rotation.

23. Practice Question Job rotation Job enrichment Job enlargement
Which type of job design increases the number of tasks a person has to do, but does not give the person more authority for decision making?

24. Does fairness matter? Something is either fair or it’s not.
DO YOU AGREE???
Can fairness be thought of as multidimensional?

25. Justice Theory - - 3 types of justice
Distributive Justice
Equity—are __________ fair?
Example:
Procedural Justice
Are _____________fair?
Interpersonal Justice
Is _______________fair?

26. Practice Question Procedural justice Distributive justice
Ron works for Delta Depot as a sales associate. His boss informs Ron that he will not receive a raise this year. Ron feels that the decision is unfair and that he should receive a raise. What type of justice applies to this situation?
Procedural justice
Distributive justice
Interpersonal justice

27. Practice Question Distributive justice Interpersonal justice
While Ron feels that the decision (i.e., no raise) is unfair, he believes that the performance appraisal process is fair. Ron had high performance which was reflected in his performance evaluation; however, the company could not afford to increase wages/salaries this year. What type of justice applies to this situation?
Distributive justice
Interpersonal justice
Procedural justice

28. Practice Question Distributive justice Procedural justice
While Ron is not happy about the situation(i.e., no raise), he acknowledges that his boss treated him with dignity and respect throughout the performance appraisal process and when delivering the bad news. What type of justice applies to this situation?
Distributive justice
Procedural justice
Interpersonal justice