1. Exploring the ThinkHR Workplace
We’ll begin at 8:30am sharp.
This webinar is being recorded. For good sound quality, please mute your phone.
Use the question box at the side of your screen for any questions or logistical issues.
We will answer every question, either during the webinar or within 24 hours.
Torrie:
Hi, I’m Torrie Garcia, one of ThinkHR’s Customer Success Managers and I want to thank you for joining us today in exploring the ThinkHR Workplace, your suite of ThinkHR services as provided to you through your insurance broker. Just a few housekeeping items, we’ll be recording today’s webinar and sending a follow up communication with the recording. We encourage you to ask questions or leave comments, so please type them into your Question box in the GoTo webinar screen and we’ll be reviewing them throughout and holding a brief Q&A at the end. With that said, let’s go ahead and get started.
Torrie Garcia
Customer Success Manager

2. What We’ll Cover Today The ThinkHR Live team ThinkHR Comply features
ThinkHR Learn
Today we’ll be reviewing the ThinkHR Workplace which will cover our Live team of HR advisors, Comply, our online resource center and it’s features, and Learn, our online training platform. To start off, I’ll be mentioning features and highlights of each and then wrapping up with a live demonstration of Workplace, including how you log into your account and access each resource listed here.

3. Where can you get good advice?
Live advisors 11 hours a day
SPHR and PHR certified
Written summaries always available
Specialists in benefits, leaves of absence, training, terminations and more
Torrie:
In reviewing the ThinkHR Workplace and package of services that is provided to you through your insurance broker, one of the top components is our Live team.
96% of users in our November survey gave the value of the ThinkHR Live service the highest rating. As you know, the Live team is what makes ThinkHR special. When you have an issue that needs the human touch because it’s complicated or nuanced, for example, you can rely on the Live team.
When we surveyed our customers, you and your colleagues said that Live service allows them to focus on your core business knowing that their clients were getting good advice from ThinkHR. The hotline saves you time and makes it easy for you to get quick answers. The live service as offered through your insurance broker provides you access to live, SPHR and PHR certified professionals, 11 hours a day through either phone or online. Our team is staffed with experts that not only have the certification and education, but the background knowledge and HR experience that will help guide you through those difficult HR situations, questions, and research. We pride ourselves on having a quick turn-over time with follow up to you and your, resolving those issues and questions 96% of time within the same day that we are contacted. We understand that there might be situations that are unique to your company and situation, but given the knowledge and expertise of our Live advisors and the volume of questions that we handle on a day-to-day basis (last year we answered over 80,000 questions) your particular question or situation is not unique to us and we are here to help you.

4. ThinkHR Comply Features
HR News and Headlines
Federal and State HR Alerts
Policies and Forms Library
ACA Tools and Updates
Compliance Audits
Whitepapers and Topical Guides
Employee Handbook Builder
Job Description Builder
Performance Review Tool
Compensation Analytics
Webinars Library
Q&A Database
Torrie:
Back to our agenda for the day, next I’d like to highlight ThinkHR Comply, our online resource center.
We hear from HR users who tell us they spend hours researching HR issues online. Their problem is that they don’t feel confident in the results. ThinkHR Comply, our online resource center, contains accurate, pertinent information in an easy-to-use and navigate format.
ThinkHR Comply is always up-to-date, with a content team dedicated to ensuring that it’s a reliable and accurate resource for you to utilize. Comply offers 50 state and federal statues and regulations, other key day-to-day tools like job description builders, and even taking the power of our Live team (our human element and key differentiator) and infusing into tools within Comply like our Webinars Library and Q&A Database with archives the questions we receive and answer on a day-to-day basis. 9

5. ThinkHR Learn ThinkHR Learn offers: Over 200 online courses including:
Harassment
Safety & OSHA
HR education (ADA, HIPAA, FLSA)
Unlimited use for you and your employees
With ThinkHR Learn, you can:
Stay compliant with courses and tools
Retain your most valued employees
Train managers and supervisors to be more effective
Torrie:
Lastly for today, we’ll review Learn and then provide a live demonstration of Workplace.
One of the best components of Learn is that we’ve listened to our customers training needs and developed over 200 courses to match your training needs for We’ve seen that our most popular and highly used courses and catalogues include:
Harassment trainings, offered in English & Spanish, with state mandated courses such as California’s AB 1825.
Safety & OSHA related trainings for every industry ranging from Bloodborne Pathogens which is required for some states to Ergonomics, Hazard Communication, Forklift Operators, and Environmental.
And general HR education courses for HR practitioners and supervisors including ADA, HIPAA, FLSA and more.
Learn is available to you and your employees for unlimited use and with easy to use components like course continuation and employee self-tracking it makes it even more accessible to you and your employees to utilize.
We see that employers are struggling to keep up with HR compliance, with accurate workforce management regulations that continually change. Learn courses are available for employees and supervisors on a variety of relevant compliance topics that are easy to schedule around their work needs.
Training programs also offer you an easy tool to help retain employees and keep the organization competitive and successful 
Lastly, the use of our comprehensive suite of supervisory courses will give managers the tools to handle situations before they escalate and train them to be more effective in the workplace.
Live Demonstration:
Torrie: As we see many questions coming through I’d now like to take you through a live demonstration of your ThinkHR account and Workplace.
(Walk them through accessing ThinkHR, login, etc., Workplace overview, submitting questions online & contacting the Live team, Comply and Workplace icons, then into Learn).