1. CHAPTER 1 Human Resource Management in Organizations
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Student Version

2. Types of Organizational Assets
Physical
Financial
Intangible
Human
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3. Human Capital in Organizations
The collective value of the capabilities, knowledge, skills, life experiences, and motivation of an organizational workforce.
Core Competency
A unique capability that creates high value and differentiates an organization from its competition.
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4. Hofstede’s Dimensions of Culture
Inequality of Power
Individualism/ Group Orientation
Masculinity/ Femininity
Long-term/ Short-term Orientation
Uncertainty Avoidance
Culture
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5. Organizational Productivity
A measure of the quantity and quality of work done, considering the cost of the resources used.
Unit Labor Cost
A measure of HR productivity computed by dividing the average cost of workers by their average levels of output.
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6. Customer Service and Quality Linked to HR
Linking HR to social responsibility, customer service, and quality significantly affects organizational effectiveness.
Human Resource Management
Social Responsibility
Customer Service
Quality
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7. Ethical Behavior and Organizational Culture
Ethics Program Elements
Written code of ethics and standards of conduct
Employee training on ethical behaviors
Advice to employees on ethical situations
Confidential reporting of ethical problems
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8. HR’s Role in Organizational Ethics
Legal Question
Ethical Question
Does the behavior or result meet all applicable laws, regulations, and government codes?
Does the behavior or result meet both organizational standards and professional standards of ethical behavior?
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9. Current HR Management Challenges
Human Resource Management
Organizational Cost Pressures and Restructuring
Economics and Job Changes
Workforce Demographics and Diversity
Globalization of Organizations and HR
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10. Economics and Job Changes
Future Job Change Concerns
Occupational Shifts
Workforce Availability and Quality
Talent Management
Growth in Contingent Workforce
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11. Uses of a Web-Based HRMS
HRMS on the Internet
Bulletin Boards
Data Access
Employee Self-Service
Extended Linkage
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12. Smaller Organizations and HR Management
HR Issues
Shortage of Qualified Workers
Increasing Costs of Benefits
Rising Taxes
Government Regulation Compliance
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13. Operational and Employee Advocate
HR Management Roles
HR Management Roles
Administrative
Operational and Employee Advocate
Strategic
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14. HR Management Competencies and Careers
HR Competencies
Strategic Contribution
Business Knowledge
HR Delivery
HR Technology
Personal Credibility
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15. HR Management as a Career Field
HR Generalist
HR Specialist
A person who has responsibility for performing a variety of HR activities.
A person who has in-depth knowledge and expertise in a limited area of HR.
© 2011 Cengage Learning. All rights reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible Web site, in whole or in part.