1. Survey results & actions
April 2015

2. Communication on survey
The MCA appreciates your participation and values your feedback on how we can best serve you
A special thank you to the 59 respondents (total MCA membership = 238 companies)
What does the MCA do well?
Certification and Code updates
Enforcement structure has potentially encouraged successful intercompany dialogue (this dialogue occurs on average 1-3 x per annum per company, as the respondent)
What should be the key focus areas?
Education and training
Communication
Enforcement

3. MCA actions post-survey
Education and training – the MCA will conduct F-F workshops x3 / year
Communication – push s & website updates; monthly website “News” updates; association meetings & presentations; external stakeholder presentations
Enforcement – panelist training sessions x2 / year
Certification – continue to grow the base of certified persons so that it becomes an industry norm

4. Critical Success Factors
CERTIFICATION &
TRAINING
GOVERNMENT RELATIONS & LEGISLATION
ENFORCEMENT
LONG TERM SUSTAINABILITY
Critical Success Factors

5. Thank You