1. 1 An introduction to AMELIOR

2. 2 Amelior - Facts Independent organisation 36 staff-members 930 members (companies) Over 6000 participants per year in our open training sessions More than 170 consultancy projects in 2001 Over 30 years of experience ISO 9001 certified

3. 3 Amelior - VISION Amelior wants to be a trend-setting knowledge provider for the improvement of organisations. We want to contribute to the creation of a sustainable society and to be acknowledged as such through excellent performance.

4. 4 Amelior - VALUES  Honesty  Respect (empathy and customer care)  Reliability  Drivenness  Willingness to improve (leads to continuous improvement)

5. 5 Amelior – OUR OFFERING  Consulting individual in group interim management virtual working groups  In Company training  Education and training conferences workshops seminars longterm programs  Documentation and digital education

6. 6 Amelior – CONSULTING : Our trump cards … Experienced consultants, university level Empathy to identify with your activities and needs Knowledge of your sector Pragmatic attitude of the consultants Respect for financial agreements Flexibility of our consultants Approach according to our code of conduct A multidisciplinary team Our passion for excellent quality and continuous improvement

7. 7 Amelior – CONSULTING : Our products Management : EFQM – model for excellence Balanced ScoreCard Business Process Re-engineering Policy and strategy … Quality : Quality management systems (ISO 9001, QS 9000, TS 16949, …) Change management Coaching of improvement teams Mystery Shopping …

8. 8 Amelior – CONSULTING : Our products Environment : Environmental management systems (ISO 14001,EMAS,…) Environment and legislation Sustainable development Environmental reporting Interim management … Safety : Safety management systems (VCA, OHSAS 18001,…) Safety and legislation Risk analyses Prevention plan …

9. 9 Amelior – CONSULTING : Our products HRM HR Balanced Scorecard Communication Change management Skills Motivation, teambuilding, feedback, empowerment, … Leadership

10. 10 Amelior - Consulting : Our results Real improvements made by our customers Customer satisfaction degree of 99,0% (study March 2002) In 2001 : 170 finalised consulting projects Over 360 companies were certified (ISO 9001, VCA, EMAS, ISO 14001, EN 45001, …) through our assistance A certificate has never been refused to one of our customers!

11. 11 Amelior – IN COMPANY TRAINING  Together we determine your needs for in company training.  We offer you an in company training fitted to your company, sector and target group.  These are our domains of expertise:  Quality  Safety  Environment  Human Resources  Management  We guarantee a pragmatic approach and proven results.

12. 12 Some references …

13. 13 Amelior – YOUR PARTNER on the way to Excellence ! Amelior Doorniksesteenweg 224 8500 KORTRIJK Tel. + 32 (0) 56 20 36 23 Fax. + 32 (0) 56 25 96 84 E-mail : info@amelior.beinfo@amelior.be Website : www.amelior.bewww.amelior.be