1. Introduction of BMC PATROL for Sybase Solution
Ivan WONG,
Solution Offering Specialist,
BMC Software (HK) Ltd.

2. Infrastructure Monitoring Database Monitoring
Agenda
What is PATROL?
BMC Solution Overview
Infrastructure Monitoring
Database Monitoring
Why our solution is the best?
Q & A

3. What is BMC PATROL?

4. PATROL Central (Windows and Web edition)
PATROL Architecture
PATROL is a truly Console-Agent base architecture. It consists of 3 components:
Sun Solaris, E10k
1. PATROL Central (Windows and Web edition)
2. PATROL Agent
3. PATROL Knowledge Module (e.g. Patrol for Sybase) KM
Agent
AIX, Sybase
PATROL is a tool for monitoring and managing computer systems and applications. It provides an object-oriented graphical workspace where you can view the status of vital resources in the distributed environment that you are managing.
TCP/UDP KM
Agent
WinNT, MQ KM
PATROL Central (Windows and Web edition) KM
Agent

5. PATROL Central PATROL Central Major Components Real-time event data
Advanced Graphing Features
Alerts
Allows an administrators to act upon events
Customizable views
Query agents
Run commands
Customize agents
The Operator Console, used predominated for most administrative needs:
Receives notification of detected events on remote computers and applications through the PATROL Agent.
Agents can be simultaneously connected to multiple PATROL Operator Consoles, allowing several remote administrators to view the same information.
Each PATROL Operator Console can receive notification of detected events from hundreds of remote agents, providing a comprehensive view of the enterprise.
Other advanced features enable PATROL to provide a user friendly command center (see Data Sheet on WWW).

6. PATROL Knowledge Modules(KM)
Major Components
Knowledge Modules
PATROL Knowledge Modules(KM)
Provides instructions for the PATROL Agent to:
Discover
Monitor
Detect events
Take corrective actions
Notify
Extensible to support in-house applications
Server/Host
Hardware KM
Storage KM
Operating System KM
Database KM
Middleware KM
Application KM
PATROL Knowledge Modules provide rules or instructions to the PATROL Agent, including how to:
Discover, monitor and detect events
Take corrective actions
Notify the system administrator about problems or potential problems
The open and flexible architecture of PATROL enables the product to fit easily into an enterprise’s existing environment, accommodating industry-leading databases, applications and underlying technologies as well as applications created in-house. A customer or third-party vendor can customize an existing PATROL KM or create a new PATROL KM to fit specific needs.
PATROL KM Benefits:
Open and flexible – The plug-in, modular design of PATROL provides maximum adaptability for changing environments
Comprehensive – PATROL provides robust management support for a wider range of technologies than any other application management suite
Reduced learning curve – PATROL KMs encapsulate expert knowledge, reducing the learning curve by allowing the user to quickly extend existing skills to new products
Extensible – PATROL can be easily extended to support in-house applications or specific requirements for an environment by building new PATROL KMs

7. Major Components PATROL Agent The PATROL Agent
Intelligent, Autonomous agent receives instructions from KMs
Discovers applications and objects
Automatically monitors parameters and statistics
Detects events
Aggregates information
Initiates corrective action
Notifies administrators
PATROL Agent
Server/Host
Hardware KM
Storage KM
Operating System KM
Database KM
Middleware KM
Application KM
PATROL Agent
The PATROL Agent runs on each managed server and receives instructions from a PATROL KM about how to manage an application. The patented PATROL agent does not require a connection to a console to operate.

8. PATROL Overview: What it is…
The PATROL Agent (continued):
Intelligent – proactive and automatically fix problems or send notifications
Autonomous – requires no permanent connection
Scalable – patented scalable architecture
SNMP
API
PATROL
Integration for…
SNMP API Interface
PATROL
API
PATROL Central and BMC EM
PATROL API Interface
Server/Host
Local
Repository
Local Repository
PATROL Agent
The PATROL Agent Benefits:
Intelligent – PATROL Agents proactively and automatically fix problems or send notifications when necessary
Autonomous – The PATROL Agent requires no console connection to start up or continue operating, ensuring that the agent is working even if the network or console is not
Scalable – The patented architecture and self-tuning agents found in PATROL allow the products to scale across thousands of servers.
The local repository can be configured to collect various amounts of data for expert trending analysis.
Hardware KM
Storage KM
Operating System KM
Database KM
Middleware KM
Application KM

9. One-stop shopping management solution for hosting customers
Oracle DB, DB/2, SQL Server, Informix, Sybase, CA-Ingres, SAP R/3,
Oracle ERP, PeopleSoft, Baan, JD Edwards, Domino, Exchange
UNIX, NT/2000, AIX, OS/390, Linux, Netware, AS/400
Back Office
(Server, DB, Apps)
Front Office &
Exchanges
Web
Network
IIS, Apache, NES, MS Site Server, IBM WebSphere, Sun iPlanet, BEA WebLogic, Nokia WAP, Checkpoint, Cisco PIX, Axent
Network Performance – Patrol Dashboard,
Network Flow Analysis – Patrol Visualis
Tuxedo, MQ Series
Act
Gather
Analyze
Middleware
Siebel, Ariba Buyer, SAP BW & APO,
Broadvision, mySAP.com
Storage
Sun StorEdge T3, StorageWorks, IBM ESS, Brocade Silkworm,
McDATA Director, EMC Symmetrix, CLARiiON, Veritas

10. How Patrol help to manage ALL Technology Layers ?
Proactively Monitor, Measure, Tune, Perform Diagnosis

11. Centralized Console to manage your environment

12. Patrol for Unix & MS Win2k Multi-Thresholds & Auto-recovery action: capture problem snapshot

13. Patrol for Unix & MS Win2k Mission-critical Processes Monitoring

14. Patrol for Unix & MS Win2k System & Application Log Monitoring (Text Log)

15. PATROL for Sybase Comprehensive Database Monitoring

16. PATROL for Sybase Hierarchy of Objects
Sybase Icon
ASE Instance
Capacity Parameters
Database Parameters
Parameter Groups
Advanced Parameters

17. Sybase Databases, Objects (Tables & Indexes) and User Monitoring

18. Sybase Server Response Time Monitoring Substitute SQL Statement to measure Sybase response

19. Heterogeneous Database Management
Category Management : Categories allow the users to find the parameters associated with database functions such as availability and performance. By allowing the user to enable or disable parameters at the category level, the need to turn on or off many individual parameters is alleviated.

20. Multi-Line Graphs
Multi-Line Graphs - Point out the capabilities of combining data from multiple databases and multiple tablespaces.
As you can see here we are can view multiple tablespaces in a single graph. You have many different types of graph which include Bar, Line and Pie. They are also on a Time line, which allows you to view historical trending and obtain snap shots.

21. Parameter History

22. Availability Parameters to Demo
BlockerProcs
ConnectionsAvailable
ErrorLogUpdates
BkupErrorLogUpdates
NumBlockedProcs
Process status
ASE Server
Backup Server

23. Capacity Parameters to Demo
ConnectionsRemaining
LocksRemaining

24. Performance Parameters to Demo
CpuBusy
CpuIoBusy
LongRunningTrans
ResponseExecTime
ResponseSqlTime

25. Top 10 Parameters Parameter Meaning 1. ASE_Status Status of ASE Server
2. BlockerProcs
Detects processes blocking others
3. ErrorLogUpdates
Monitors strings in errorlog
4. ConnectionsRemaining
Tracks the number of remaining connections
5. LocksRemaining
Tracks the number of remaining locks
6. DatabaseSpaceFreeMB
Amount of database space available
7. LogSpaceFreeMB
Amount of free transaction log space
8. CpuBusy
Monitors the percentage of time that the SQL Server was busy
9. LongRunningTrans
Detects transactions running longer than configured time period
10. ResposeSqlTime
Amount of time that it takes the SQL Server to execute a sample query
Listed above are the top 10 parameters for Sybase.

26. SQL Viewer
Uses only Sybase approved methodology for obtaining SQL statements
Runs between the client and the ASE server and logs every SQL statement that the client sends
Captures SQL text of Client Requests
Timestamps
User Name
Client Name
Default Database
SQL Text
Plan Information
Reporting features to display captured information

27. SQL Viewer - Viewing the SQL
Showplan Mode
Capture Mode

28. SQL Snapshot - Description
Used to view last SQL statement sent by a SQL Server client process. For stored procedure or trigger, used to view:
Name of the stored procedure or trigger
Text of the currently executing line within the stored procedure or trigger
Supported Operating Systems:
Unix - HPUX, AIX, Solaris, Digital Unix, Red Hat Linux
Windows - NT v4.0, 2000
Incorporated into selected parameter recovery actions to collect and consolidate into one place additional details on the alert condition
Menu command choices

29. SQL Snapshot Capturing Parameter Details Parameters BlockerProcs
CpuBusy
CpuIoBusy
IdleProcs
LongRunningTrans

30. Monitoring Database Space
Monitor all or selected databases
Monitor selected segments from selected databases
PATROL for Sybase has database monitoring capabilities. The database monitoring mode can be set to auto-discover which will automatically detect all of the databases on an ASE server. This mode will detect when new databases are created. Turning auto-discover mode off allows you to select which databases are monitored by PATROL. This mode allows you to skip monitoring of non-critical databases but you must remember to add any new databases that you want monitored.

31. Monitoring Database Segments
PATROL monitors the available space for databases including the system, default, and logsegment. If you have set up user defined segments, PATROL gives you three choices for segment monitoring:
Monitor all segments for all monitored databases
Monitor all segments for selected databases
Monitor selected segments for selected databases
Monitor all or selected user defined segments for monitored databases
Monitor selected segments from selected databases

32. Monitoring Users
SYBASE_Users group to hold icons for monitored user processes
An icon will display for each monitored process with individual statistics
PATROL monitors and alarms when users consume too many server resources or block other users. You can adjust the threshold for these alarms or disable their monitoring. Logins can also be excluded from monitoring. PATROL can also monitor specific user processes and collects I/O, CPU, and Memory usage information. Each of the processes for a selected user can be monitored individually or aggregated as one.

33. Errorlog Monitoring
Add custom strings to include or exclude from errorlog monitoring
Add different strings for warnings and alarms

34. Advanced Parameter Groups
Provides information on additional parameters
Uses sp_sysmon stored procedure, can save output to file
New icons will appear under the ASE instance being monitored
Cannot run with the KM for ASE Monitor API
Advanced Parameter monitoring provides additional information in specific areas of ASE. These parameters are collected by the sp_sysmon stored procedure. An application icon represents each category selected for monitoring. The sp_sysmon stored procedure stores its statistics in the same system tables as ASE Monitor server so the Advanced Parameters cannot run at the same time as the ASE Monitor Server. PATROL will set the sp_sysmon collector and ASE Monitor KM into alarm if both are enabled for monitoring.
It is important that sp_sysmon is not run outside of PATROL when PATROL is attempting to run sp_sysmon. PATROL for Sybase allows you to save up to 200 files of sp_sysmon output so you can view the output and not have to schedule additional sp_sysmon executions.

35. HTML Reporting
This is a picture of the generated report. Notice the alarm near the top of the page, clicking on the alarm will give you more details. PATROL will automatically update the report for an alarm and not wait for the next scheduled interval.

36. HTML Reporting Index
Index shows summary of all ASE servers set up for HTML reporting
HTML Reporting index gives you the capability of indexing your ASE servers that have HTML reports.

37. Why Our Solution is the best?

38. 3 Key points to remember Today
Heterogeneous Management
Centralize control and Proactively manage for multiple platforms and multiple versions of OS & Oracle database
Not only a “Monitoring’ solution
Improve User Satisfaction
Slow response time, CPU hogs, DB deadlock, insufficient space for DB to grow, long running SQL, reach cursor limit e.t.c.
Improve Server & Database Performance
Easy Correlation which help to pin-point performance bottleneck
Also provide Advisor for optimize DB performance
Provide Trend Analysis
Evaluate trends in object usage to identify “Hot” objects and avoid storage problem
Make Storage recommendation to reduce disk fragmentation, and hence I/O
Ease-of-use, quick to implement and extensible

39. THANK YOU FOR COMING!
Questions?
September 18, 2018
©2003 BMC Software