1. RFP CQ18047– Help Desk Support Services Pre-Proposal Conference October 20, 2017

2. Opening Remarks Silence all Cell phones and pagers
Please sign the attendee log. It will be provided on
Safety Contact

3. Purpose
The purpose of the conference will be to provide an overview of the project and answer questions regarding the solicitation documents.
Oral explanations or instructions given before the award of the contract will not be binding. If you have any specific questions, please submit them in writing by COB, October 25, 2017 to

4. Vendor Registration
All Contractors must register with WMATA at “New Vendor Registration. Questions on Vendor Registration – contact Aimee Hisket on
DBE/SBLPP –Contact Sylvia Edwards on

5. Overview of CQ18047
The office of Data Center and Infrastructure (DCI) of the Department of Information Technology (IT), is responsible for providing core IT services to all organizations within WMATA. A single point of contact (SPOC) for reporting, escalating and resolving issues related to IT services and endpoint hardware for WMATA’s internal workforce is provided through IT Customer Support (ITCS) function within IT/DCI

6. Questions