1. Interpersonal Communication Competence in Culturally Rich Environments
Darlene K. Drummond, PhD.

3. FACT: THE U.S. IS CULTURALLY DIVERSE
Globalization
Culture
Co-Cultures
Intercultural Communication
Culture Shock
Worldview

4. FIVE
BARRIERS TO BRIDING DIFFERENCES

5. 1. ASSUMING SUPERIORITY ETHNOCENTRISM
The tendency to evaluate the values and beliefs of our own culture more positively than those of another culture.

6. 2. ASSUMING SIMILARITY

7. 3. ASSUMING DIFFERENCES

8. 4. STEREOTYPING and PREJUDICE
STEREOTYPE
To place someone in an inflexible, all-encompassing category.
PREJUDICE
A judgment based on the assumption that you already know all of the information you need to know about a person.

9. 5. DIFFERENT COMMUNICATION CODES

10. STRATEGIES FOR CONNECTING
WITH OTHERS

11. 1. DEVELOP KNOWLEDGE (Seek, Ask & Listen)

12. 2. DEVELOP MOTIVATION (Tolerate Ambiguity & Be Mindful)

13. 3. DEVELOP SKILL (Become Other-Oriented & Adapt)

14. What should you do when communicating electronically?
Describe Your Emotional Responses in Writing
Ask More Questions to Clarify Meanings
Paraphrase More to Confirm Your Understanding
Be Patient!
** Relationships may take longer to develop because of diminished nonverbal cues.

15. Beebe, S. A., Beebe, S. J., & Ivy, D. K. (2009).
Communication Principles for a Lifetime.
Boston: Pearson Education.
Roberts, S. (2004). Who We Are Now: The Changing Face of America in the Twenty-First Century. New York: Henry Holt.
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