1. Technician Applicant User Guide for New System

2. Browser Compatibility
The following browser versions have been tested and are currently compatible with the application process.
Internet Explorer 9 or higher including Microsoft Edge
Firefox
Chrome
Safari
Within your browser, JavaScript must also be enabled and cookies must be allowed. Please search on your browser help page or search the Internet to find browser-specific instructions on how to configure these settings.

3. Cleaning Your Cache or Temporary Internet Files
Internet Explorer 8 or 9:
1 Click Tools; select Internet Options.
2 In the General tab, under Browsing history, click the Delete button.
3 Deselect Preserve Favorites website data. Ensure the boxes are checked for Temporary Internet files, Cookies, Form data, and Passwords.
4 Click Delete.
Firefox:
1 Click on the Settings gear. An Options box will pop-up.
2 Click on the Privacy tab.
3 Under History, click the link to clear your recent history.
4 Change the Time range to clear: to Everything.
5 Ensure Browsing & Download History, Form & Search History, Cookies, and Cache are checked.
6 Click the Clear Now button.
continued on next slide…..

4. Cleaning Your Cache or Temporary Internet Files Cont’d
Chrome:
1 Click the Chrome menu on the browser toolbar.
2 Select Tools.
3 Select Clear browsing data.
4 In the dialog that appears, select the checkboxes for the types of information that you want to remove. Make sure Clear browsing history, Clear download history, Delete cookies and other site and plug-in data, and Empty the cache boxes are checked.
5 Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
6 Click Clear browsing data.
Safari:
1 Click Safari on the toolbar.
2 Click Preferences.
3 Click on the Privacy Tab in the menu along the top of the settings popup window.
4 Click the Remove All Website Data button.
5 Click Remove Now.
If the browser you are using is not identified on this page, please search for "Clearing my cache" on your browser help age or search the internet to find browser-specific instructions.

5. Application Navigation
Once you begin your application, a blue Application Progress bar appears at the top of each page. The Application Progress bar will show incremental changes as you complete the process. This area also includes information specific to the job announcement and your application status. Once you proceed beyond the Welcome page, the following is displayed:
Continued on next slide….

6. Application Navigation Cont’d
Application. This drop-down list allows you to navigate between the Biographic Information, Eligibilities, and/or Preferences pages.
Assessment. This drop-down list allows you to navigate to the assessment questionnaire.
Documents. This link allows you to navigate to the supporting documents page.
Review & Submit. This link allows you to navigate to the Review & Submit page where you may review and submit your application.
Help Center. This link will open the Help Center in a new window or allow you to submit a Help Ticket for assistance with your application.
Logged in as. This displays your name. If this is not you, return to USAJOBS and log into your own account to complete the application process. This drop-down list also provides the option to sign out of the application process.
Note: Each applicant must have their own USAJOBS account. Sharing USAJOBS accounts is not permitted.
Application Progress. This blue status bar indicates your progress within your application for this job announcement.
Position Title. This is the title of the position in the job announcement.
Agency. This is the name of the hiring agency responsible for the job announcement.
Announcement Number. This is the number designated by the hiring agency to identify the job announcement. Access the announcement by clicking on the link.
Open Period. This is the open date and close date for the job announcement.
Application Package Status. This field displays the current status for your Application Package. Possible statuses are:
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7. Application Navigation Cont’d
-Application Submitted. This status indicates you have submitted your application to include the questionnaire and any required documents specified by the hiring agency. Keep in mind that you must complete all of the application requirements specified in the job announcement. -Received. This status indicates your application was submitted and has been processed -Application Ready to Submit. This status indicates the application has not yet been submitted or - indicates that you have not submitted one or more required documents specified by the hiring agency. For instructions, see Uploading documents to your application. For additional information, see Review & Submit. -Application Incomplete. This status indicates that you started and saved an application but have not yet submitted it. You must submit this Application Package before the closing date; otherwise, your incomplete application will be kept in pending completion status and will not be considered. For instructions, see Submitting your application. -Expired—indicates that your period of eligibility has elapsed and you will no longer be considered for the position. -Replaced by later submission—indicates that this Application Package was replaced by another Application Package you submitted afterwards from a different account. For instructions, see Viewing your submitted application package.

8. Application Welcome Page
The Application Welcome page is where you begin your application for a specific job announcement. The green progress bar in the center of the page will indicate the status of your transition from USAJOBS to include your USAJOBS profile information and the supporting documents you selected. A green check indicates your USAJOBS information and supporting documents have transitioned with your application. The documents will be processed once your application has been submitted.
If this is not you, return to USAJOBS and log in your own account to complete the application.
To continue your application, click Continue.
For additional information see,
Application Navigation.

9. Personal Security Information
The Personal Security Information page is where you enter your month, date of birth as well as the last four digits of your social security number so that a unique applicant ID is created for you. This information is used in conjunction with your Biographic information to identify you as an applicant. The following information is displayed:
Month of Birth this drop
Down list is where you
Select the month you
Were born
Day of Birth this drop down
List is where you select the
Day you were born.
Last 4 Digits of SSN this
Field is where you enter
The last 4 of your SSN

10. Completing the personal security information
To complete the personal security information
Select your month of birth from the Month of Birth drop down list
Select your day of birth from the Day of Birth drop down list
Enter the Last 4 digits of
your SSN
Click Continue

11. Completing the Online Application Process

12. Biographic Information
The Biographic Information page is where you review and update certain information. This biographic information is retrieved from your USAJOBS account. Changes to this information should be made in your USAJOBS account. You cannot edit your name. This page includes your name, address, phone numbers, address, and country of citizenship. This information is also included in your application record and is information the hiring agency uses to contact you. If changes need to be made to your name you will need to contact the agency contact listed in the vacancy announcement.
Note: Each applicant must have their own USAJOBS account. Sharing USAJOBS accounts is not permitted. The following elements are displayed:
First Name. This is the first name you provided.
Middle Name. This is the middle name you provided.
Last Name. This is the last name you provided.
Suffix. This is the suffix (e.g. Jr. II, III etc.) you provided.
Home Address. This is the address you have provided. This field may be edited.
Home Address 2. This is additional address information you have provided. This field may be edited.
City/Town. This is the city or town information you provided. This field may be edited.
State/Territory/Province. This is the state, territory, or province you provided. This field may be edited.
Postal Code. This is the postal code you provided. This field may be edited.
Country. This is the country you have provided. This field may be edited.
Address. This is your address that will be used for correspondence related to your job application. This field may be edited.
Country of Citizenship. Choose your country of citizenship from the drop-down list.
Phone Numbers. This is the phone number you provided. This field may be edited.
Add Phone Number. Use this button to add a phone number. For instructions, see Updating your biographic information.

13. Updating your biographic information
To update your biographic information: 1. Select Biographic Information from the Application drop-down list. 2. Update as necessary.
3. Click Continue. For name changes, please
Contact the agency directly for assistance.

14. Eligibilities
The Eligibilities page is where you respond to agency defined questions related to your employment eligibility, such as veterans preference, reinstatement and ICTAP/CTAP eligibility. The elements displayed on this page will vary depending on the information collected by the hiring agency.

15. Preferences
The Preferences page is where you respond to agency defined questions related to your employment preferences, such as desired location and lowest acceptable grade. The elements displayed on this page will vary depending on the information collected by the hiring agency. This page may not appear if the vacancy is advertised with one grade, series and location.

16. Assessment
The Assessment page is where you will answer assessment questions about your experience, education, knowledge, skills, and abilities related to the position. These questions are created and managed by the hiring agency.
The Assessment page may be comprised of multiple choice questions, Yes or No questions, narrative textboxes, or a combination of these items. If a narrative response was marked as required by the hiring agency, the page will not save until text is entered in the narrative textbox. If you believe the narrative response does not apply to you, you may enter N/A or Not Applicable into the box, so you can continue with your application.
Note: To efficiently respond to narrative questions, given the 20-minute timeout rule, we recommend you draft your narrative responses in Word, Notepad, or any other word processing software before completing your application. Then, cut and paste those responses into the narrative textboxes.

17. Documents Continued on next slide…
The Documents page will list all documents you transferred from your USAJOBS account and it is where you can upload additional documents to be submitted with your current application. A list of supporting documents accepted and required for the position will display.
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18. Documents Cont’d
Accepted Documents. This column displays the documents to be accepted for this announcement and if they are optional or required.
Available Documents. This drop-down list is where you must select the document you have uploaded or transferred from your USAJOBS account. You may also view attached documents.
Upload. This button allows you to upload any missing documents and add them to your application. The file size must be 3MB or less and the acceptable formats are non-encrypted GIF, JPG, JPEG, PNG, RTF, TXT, PDF, DOC, and DOCX. For the instructions, see Uploading documents to your application.
Note: The following browser versions have been tested and are currently compatible with the application process.
Internet Explorer 9 or higher including Microsoft Edge
Firefox
Chrome
Safari
Within your browser, JavaScript must be enabled and cookies must be allowed. Please use your browser help page or search the Internet to find browser-specific instructions to configure these settings. In addition, do not include any special characters (parentheses, commas, hyphens, apostrophes, etc.) or blank spaces in the file name of your document(s). For example, use JohnsDD214.png and OF306.pdf rather than John’s DD-214.png or OF-306.pdf.

19. Attaching documents to your application
Important: Once you arrive on the Documents page you must attach any documents you want submitted with your application, even if you have selected documents from USAJOBS or if you have uploaded them from your computer. Only documents selected and appearing in the Available Documents section of this page will be transferred with your application and made available to the Hiring Agency. To attach documents to your application: 1. Click the Documents link to go to the Documents page if you are not already there.

20. Attaching documents to your application cont’d
2. Click the Available Documents drop-down list and select the appropriate document to attach to your application (documents displayed are those that you selected from your USAJOBS account for this application or uploaded on this page).

21. Attaching documents to your application cont’d
3. Once the document is added it will display in Available Documents.

22. Attaching documents to your application cont’d
4. Repeat until all documents are showing in Available Documents. You can add multiple documents under one document type by clicking the drop-down list and selecting additional documents. Once you have added all of your documents (both USAJOBS and Uploaded), click Continue.

23. Attaching documents to your application cont’d
Important Notes About This Page:
If the document you would like to add does not appear in the drop-down list, you will need to add it by uploading the document. For instructions, see Uploading documents to your application. Remember that once the document is uploaded, you will still need to attach it as specified above.
The list of Accepted Documents is determined by the agency announcing the position. If you do not see the exact document type for the document you want to submit, you will need to add the document to the most reasonable type available. For example, if you only see an Accepted Document type of Resume, all documents you submit will need to be attached under the Resume category regardless of what they are. If you have any questions about where a document should go, please contact the agency that announced this vacancy. Contact information is found at the bottom of the Job Announcement.

24. Submitting a paper supporting document
The best way for you to submit your supporting documents is online. When you upload documents to USAJOBS, you will have electronic versions of your documents ready to go for any online applications. Getting electronic versions of your documents is a ‘create once, use many’ approach! When you decide to apply, you can immediately verify the document is included correctly with your application package to ensure your application is complete. This guide will help you take a few easy steps to convert your paper supporting document to a reusable electronic file.
Get an image of the document into a file ready for upload
Where to find a scanner to scan your documents:
Your smart phone or tablet. If you have a smart phone or tablet with a camera, you can snap a photo of your supporting document and save it as an image file. Then, it to yourself so you can access it when you are applying online. There are also apps like Scanbot that are designed to turn images captured by phones and tablets, convert them to a range of image files and even pdf. These apps also allow the user to combine multiple documents into a single file. Scanbot is free while others may charge a nominal fee.
Libraries. Most public libraries offer a scanning service. Typically, the scanner is connected to a computer so patrons can scan documents, photographs, book pages, etc. and save them to a file. There may be a small fee, depending on your library’s practices.
In-Store Business Services. Office Supply stores with printing counters will scan your documents for around $.50 per page and either them or put them on a thumb drive for you. Many shipping stores also offer in-store business services, including document scanning. Use their store locators online to find a location close to you and enquire if they offer scanning.
When saving your document(s) to a file, keep the following in mind:
Name the files created during scanning so you can easily choose the correct one when applying online and so they reference your name. For example, you may want to scan all your transcripts into one file called “Smith_Transcripts.jpg” or “Smith_DD214.jpg”
Individual files must be less than 3 MB. It is a good idea to scan documents into files by type so that you can submit only what is required for a specific position.
File types can either be .gif, .jpg, .jpeg, .png, .rtf, .txt, .doc, .docx or .pdf format.
If you choose .pdf, ensure there is no password protection or encryption on the file.
Store the file so you can get to it when applying online
Once you have a file version of your documents, store them in a place where you can access them easily when creating or editing your USAJOBS profile. This might be as an attachment that you keep handy in your inbox, in a folder on your home computer or on a thumb drive. You can get the most value out of the time and effort you have put into getting your documents into files by adding them to your USAJOBS profile. Instructions for adding documents to your USAJOBS profile can be found here

25. Viewing documents attached to your application
To view documents attached to your application:
1. Click the Documents link.
2. Click View for the appropriate Available Documents.

26. Submitting Your Online Application

27. Review & Submit
The Review & Submit page is where you submit your application to include your application information, responses to the assessment, and supporting documents. A green check in the Status box next to a section indicates the entire section is complete. There are sub-sections listed within each section and they are noted with a red X for incomplete or a green Check for complete. Verify each section of your application is complete and correct to ensure proper consideration for this position is given.
Click the Submit Application button to submit your application to the hiring agency for consideration.Be sure to submit all required supporting documents. After submitting your answers, you may check your status through your USAJOBS account. For instructions, see Reviewing your application status.

28. Submitting your application
To submit your application: 1. Click the Review & Submit link. 2. Click the Application drop-down list. Verify all sections are complete.
Continued on next slide…

29. Submitting your application cont’d
3. Click the Assessment drop-down list and verify all sections are complete.
4. Click the Documents drop-down list and verify all documents are attached.
5. Click Submit Application.
6. If your application is successfully submitted, a page will appear confirming your submission.
7. Click View/Print Application to retain a copy of your submitted application for your records.

30. Confirmation of your application submission
The Confirmation page is where you receive acknowledgement that you have submitted your application. This confirmation does imply that you have submitted all required supporting documents. You must ensure your application is complete before the closing date of the announcement. This page may also contain important messages from the hiring agency that you should read. You should print and keep a copy of this confirmation page for your records.
Click the Return to USAJOBS link on this page if you want to go back to your USAJOBS account or search for more jobs.

31. Updating an application that has not been submitted
To update an application that has not been submitted: 1. Log into your USAJOBS account. 2. Click Application Status within your profile to expand your applications. 3. Click the Update Application link for the application package you want to update. 4. Follow the USAJOBS prompts to navigate to your application package. 5. On the Welcome Page, click Continue. 6. Click the appropriate link at the top of the page to access the section(s) to be updated.
7. If you have added or replaced a document(s), you must click on the Documents link at the top of the page.
8. Choose the document(s) from the Available Documents drop-down list.
9. Click Continue.
10. Click Submit Application.
11. If your application is successfully submitted, a page will appear confirming your submission.
12.Click View/Print Application to retain a copy of your submitted application for your records.

32. Updating your submitted application package for an open announcement
To update your submitted application package for an open announcement: 1. Log into your USAJOBS account. 2. Click Application Status within your profile to expand your applications. 3. Click the Update Application link for the application package you want to update. 4. Follow the USAJOBS prompts to navigate to your application package. 5. On the Welcome Page, click Continue. 6. Click Continue to go through the each section or click the appropriate link at the top of the page to access the section(s) to be updated. 7. If you have added or replaced a document(s), you must click on the Documents link at the top of the page. 8. Choose the document(s) from the Available Documents drop-down list. 9. Click Continue. 10. Click Submit Application. 11.If your application is successfully resubmitted, a page will appear confirming your submission. 12. Click View/Print Application to retain a copy of your submitted application for your records.

33. Reviewing your application status
To review your application status: 1. Log into your USAJOBS account. 2. Click Application Status within your profile to expand your applications. 3. Click the More Information link under the Application Status column for the position you want to view. 4. The Application Status page will display. 5. Click View/Print Application to review your application.

34. Viewing your submitted application package
To view your submitted application package: 1. Log into your USAJOBS account. 2. Click Application Status within your profile to expand your applications. 3. Click the More Information link under the Application Status column for the position you want to view. 4. The Application Status page will display. 5. Click View/Print Application to review your application .

35. Printing your submitted application package
To print your submitted application package: 1. Log into your USAJOBS account. 2. Click Application Status within your profile to expand your applications. 3. Click the More Information link under the Application Status column for the position you want to view. 4. The Application Status page will display. 5. Click View/Print Application to print your application package.

36. Viewing agency notifications
To view an agency notification: 1. Log into your USAJOBS account. 2. Click Application Status within your profile to expand your applications. 3. Click the More Information link under the Application Status column for the position you want to view. 4. The Application Status page will display. 5. Click the appropriate Subject link to view a notification.