1. Community Pharmacy Patient Questionnaire Results
STOCKBRIDGE PHARMACY
2017
Stockbridge Pharmacy Survey Results 2017

2. Key Findings (from 84 patient responses received)
Most customers (70%) visited for our NHS Prescription Service
The majority of customers (88%) were very satisfied with the time it took to provide their prescription
Most customers (80%) rated the Pharmacy as very good on all aspects (cleanliness, comfort of waiting area, stock, layout, waiting time and privacy)
Stockbridge Pharmacy Survey Results 2017

3. Key Findings (from 84 patient responses received)
Most customers (90%) rated the services they received from both pharmacist & staff as very good. It is notable that all customers felt we were polite and took the time to listen and answered your queries.
In response to the question about our advisory role and disposal of waste medicines 79% of you who received these services reported we provided them very well.
Most customers (84%) reported choosing Stockbridge Pharmacy ahead of others for meeting their pharmaceutical needs.
Stockbridge Pharmacy Survey Results 2017

4. Key Findings (from 84 patient responses received)
Only one comment was made to further improve our service to you:
‘have in stock regular prescription medicines each month’;
‘sometimes stock in shop is not replenished’
Many of you wanted to tell us we are ‘a vital community link to good health and wellbeing’.
Taking everything into account, most customers and patients (95%) rated the Pharmacy as very good or excellent.
Stockbridge Pharmacy Survey Results 2017

5. Demographics of our 84 Responders
Age range: = 7%; = 49%; 65+ = 44%
Gender: Male = 38% Female = 62%
Dependents/ Care provider: Children under 16 = 19% Carer = 21% Neither = 60%
We wish to Thank you for completing our Annual Survey
Stockbridge Pharmacy Survey Results 2017

6. Stockbridge Pharmacy Survey Results 2017
Our Action Plan
To continue to promote Stockbridge Pharmacy services locally using our website and in-store displays;
To be recognised as a dementia friendly pharmacy;
Staff to maintain stock levels for both dispensary and retail lines;
Shop layout to be enhanced by introducing signposting and clearer merchandising;
Staff to promote availability of private consulting room by informing customers at the Counter.
Stockbridge Pharmacy Survey Results 2017