1. Which fee refers to rental car firm pricing principle that allows customers to drive for a flat rate? A
Unlimited mileage B
Economy rate C
Drop off charge D
Refueling charge
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2. What is a specific group of customers, with similar wants and needs that an organization selects as the focus of its marketing plan? A
Changeability B
Target Market C
Service D
Marketing Mix
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3. A restaurant offering speedy basic services, convenience, and a consistent quality at a low price is called a… A
Full service restaurant B
Casual restaurant C
Catering service D
Quick service restaurant
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4. Speed of service and efficiency is more important than a gourmet dining experience at a…
Full service restaurant B
Quick service restaurant C
Casual restaurant D
Catering service
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5. A B C D What are three MAJOR car rental companies?
Enterprise, Hertz, Avis B
Continental, Celebrity, Disney C
Southwest, Delta, United D
Enterprise, Celebrity, Southwest
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6. When it is 2200 on the 24 hour clock, what time is in on the am/pm system?B
10:00 pm C
10:00 am D
8:00 pm
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7. International Date Line
What is the term for the imaginary line that marks the place on the Earth’s surface where a calendar day begins? A
Equator B
Prime Meridian C
Eastern Standard Time D
International Date Line
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8. All of the following are parts of the Hospitality Industry except…
Restaurants B
Trains C
Casinos D
Hotels
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9. All of the following are part of the Tourism industry except…
Cruise Lines B
Trains C
Hotels D
Car Rentals
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10. What is an example of perishability in the airline industry?
Safety Instructions B
Lost Luggage C
Unsold Hotel Room D
Empty Airline Seat
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11. What is a property that offers many health related services?
Spa B
Boutique C
Extended Stay D
Bed & Breakfast
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12. What is the major passenger rail system in the United States?
TGV B
Subway C
Metro D
AMTRAK
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13. Traveling to nature’s wonders and leaving them in their original state is an example of what travel concept? A
Ecotourism B
Multiculturalism C
Infrastructure D
Perishability
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14. Environmental impacts
Which term is used to describe roads, ports, and utility systems that are needed to support tourism? A
City incentives B
Culturalism C
Environmental impacts D
Infrastructure
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15. What boarding procedure lets an airline know passengers will arrive?
Check-In B
Security Check C
Reservations D
Baggage Check
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16. Which room on a ship is least expensive?
Ocean view cabin B
Outside cabin C
Inside cabin D
Balcony suite
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17. What is the international symbol of hospitality?
Pear B
Pineapple C
White Dove D
Serving Platter
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18. Jill flew to New York free of charge using her Delta Sky Miles points
Jill flew to New York free of charge using her Delta Sky Miles points. Jill is taking advantage of which type of travel benefit? A
Travel competition program B
Buddy Pass C
Airline special promotion D
Frequent flyer program
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19. All of the following are major cruise lines except…
Continental B
Carnival C
Celebrity D
Royal Caribbean
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20. What are the 4 P’s of marketing in relation to hospitality and tourism industry?
Place, People, Perception, Product B
People, Place, Price, Product C
Product, Price, Place, Promotion D
Perception, Place, People, Promotion
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21. What is the process of developing, promoting, and distributing specific locations to customers in an effort to increase visitation to that location? A
Destination Marketing B
Information Marketing C
Marketing Concept D
Promotional Mix
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22. Alan is flying from New York to California on a Southwest flight
Alan is flying from New York to California on a Southwest flight. This is an example of what kind of travel? A
Regional travel B
Domestic travel C
International travel D
Charter travel
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23. All of the following are full service restaurants except…
Olive Garden B
Chick-fil-A C
Applebee’s D
Red Robin
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24. What term is used to describe an activity on a cruise when tourists stop at a port to go swim with the dolphins? A
Embarkation B
Ripple effect C
Shore Excursion D
Commission
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25. Why would a hotel in Park City increase its room rates during the Sundance Film Festival?
Supply is greater than demand B
Demand is greater than supply C
Supply is not a factor D
Supply is equal to demand
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26. What type of hotel is characterized by more personal service, fewer rooms, and a meal?
Bed and Breakfast B
Extended Stay C
Spa Resort D
Boutique
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27. What is the minimum age requirement for renting a car without additional fees?25 B 21 C 20 D 18
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28. As hotel prices increase, people tend to leisure travel less
As hotel prices increase, people tend to leisure travel less. What principle does this represent? A
Seasonality B
Popularity of Demand C
Elasticity of Demand D
Infrastructure
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29. Information management
Which strategy is a hotel using when they have limited capacity and they often set different prices for different rooms to maximize their profits? A
Information management B
Perishability C
Yield Management D
Infrastructure
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30. What is the term used to describe a tax free purchase?
Security fee B
Duty free C
Service fee D
Deposit free
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31. Destination Marketing
What term is used to describe a problem where a resort struggles to sell rooms during its low times? A
Climatology B
Destination Marketing C
Seasonality D
Scheduling
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32. What type of impact would a traveler be experiencing when going to Mexico to enjoy Mexican food and Mariachi bands? A
Social B
Ecotourism C
Negative D
Economic
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33. A room that goes unsold for a night in a hotel is an example of what hospitality concept?
Variability B
Sustainability C
Perishability D
Changeability
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34. Which term reflects the attitude that one’s own culture is more natural and superior to others?
Multiculturalism B
Pluralism C
Ethnocentrism D
Egocentrism
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35. What is the fee called if a travel agent promotes a destination and is paid a fee based on a percentage of the total vacation price? A
Commission B
Tariff C
Sales Rate D
Lodging Tax
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