1. Becoming a dementia friendly housing, care and support organisation

2. About IPC We work for well run evidence based public care
We are part of Oxford Brookes University
We work with national and local government, the NHS and private, community and voluntary sectors
We work across the United Kingdom
We were formed in 1987, and have a team of 40 staff and Fellows, based in Oxford and Bath
Offer a range of services including:
Consultancy
Skills development for managers and professionals
Evaluation, analysis and research
Information and knowledge management
Specialist website and media design

3. The challenge
To provide a rational knowledge based approach to how the Partnership should respond to dementia:
The scale of the challenge?
What does good practice look like?
What could it look like?
Where are we now?
What do we need to do
differently and why?

4. The scale of the challenge
What are the ages of our customers across the range of services the Partnership providers:
General needs housing
Specialist older people housing
Home ownership
Care at home
Residential care

5. How many likely to have dementia?
Applying MRC CFAS prevalence rates*:
Gender
Living in the community
Living in care homes
Recent revisions suggested:
Decrease in prevalence for people living in the community
Increase for people living in care homes
* Medical Research Council
Cognitive Function & Ageing Study
CAFS II published in The Lancet July

6. What does this mean for the individual and their carer?
Three stages of dementia:
Alzheimer’s Society
Early stages
Late stages
Middle stages

7. What does this mean for Partnership services?
Call centre
Sales
Rent arrears
Support
Major repairs
Repairs
Care home
Leasehold mgmt
Home care

8. What could good look like?
Desktop research looking at each service area
Talking to small number of housing organisations
Draw out characteristics of dementia friendly services more generally to apply to areas where little or no research
A picture of dementia friendly housing, care and support organisation

9. Where is the Partnership now?
What is our current experience of providing services to people with dementia?
Where are we against the model of good practice?
What are the priorities for change?
Interviews with senior staff and maintenance contractors
Electronic survey with all staff
Experiences of dementia friends and staff
Experiences of customers

10. Where do we go from here?
Agreement as to the main priorities for change for the Partnership:
What is going to make the most difference to our customers?
What will be affordable for customers and the Partnership?
What will the impact be more widely in the delivery of our services – lessons to be shared?
What will be the impact on the wider housing, health and social care system?

11. Delivering the change Quick wins v. longer term planning
Raising awareness and training
Developing a better understanding of the needs of individual customers
Service redesign
Building redesign
Relationships with other agencies

12. Questions
What has been your experience of delivering this type of organisational change?
What has been your experience of developing productive partnerships with other agencies around this agenda?
What do you think are obvious quick wins within:
General needs housing?
Specialist older people housing?
Home care?
Residential care?

13. For more information Juliet Bligh jbligh@brookes.ac.uk