1. Office 365 Technical Briefing
Lync Online Service Details

2. Microsoft Lync Connecting People in New Ways, Anytime, Anywhere*
Reduce cost through converged communications
Adopt quickly through ease of use and Microsoft® Office
Improve productivity through integrated experiences
Slide Objective:
In response to the present communications barriers, discuss the positioning statements of Microsoft Lync Server 2010.
Talking Points:
So, at its center, Microsoft Lync Server 2010 is about helping people connect, even when they are not physically present together. It’s about connecting people in new ways—anywhere, anytime.
Lync Server 2010 ushers in a new, connected experience that can help to transform every communication into an interaction—one that is collaborative, engaging, and accessible from almost anywhere. A single interface unites voice; instant messaging (IM); and audio, video, and Web conferencing into a richer, more contextual offering. Plus, a single identity makes it easier and faster for users to find contacts, check their availability, and connect with them. Lync Server works consistently with Microsoft Office, enriching the experience of familiar applications like Microsoft Outlook®, Microsoft Word, Microsoft SharePoint®, and more.
Value Propositions:
Drive adoption through ease of use and Microsoft Office:
Lync Server 2010 provides a consistent communications experience across all platforms. Features such as the Contact Card; click to communicate from Microsoft Word, Excel®, and PowerPoint®; and presence in SharePoint can help to link communications—no matter what applications are being used.
Reduce costs through converged communications:
Rolling an organization’s communication devices into one platform can reduce costs. With this approach, the communication workloads can be integrated with desktop applications, and audio, video, and Web conferencing can decrease third-party carrier spending.
Simplify deployment and migration through interoperability:
Broad interoperability through standards and documented protocols can smooth deployment for customers. IM, voice, conferencing, and SIP trunking services are combined into one system to connect customers with Lync Server 2010 sooner.
Let’s look at these benefits in more detail.
Instant Messaging and Presence
Audio, Video, Web Conferencing
Voice and
PBX Replace
*Access from mobile devices depends on WiFi capability or mobile network availability.

3. Features and Capabilities

4. Lync Online Features in Plans
Plan 2 plus Voice
Enterprise IM and PC-to-PC Audio/Video
Rich presence
Instant messaging (IM)
PC-to-PC audio/video calling
GAL/skill search in Microsoft SharePoint®
Activity feeds
Click-to-communicate in Microsoft Office
Federation with Microsoft Lync™ Server and Microsoft Lync Online
Federation with Microsoft Windows Live™ Messenger
Conferencing
Everything in Plan 1, plus:
Multiparty PC audio/video
On-demand collaboration
Desktop sharing
Application sharing
Online meetings
Rich clients and web clients
Integrated PSTN audio conferencing via partners
Voice (Dial Tone)
Everything in Plan 1 and Plan 2, plus:
Rights to the Lync Server 2010 Plus CAL*:
Call landline phones and mobile devices (PC-to-PSTN)
Forward, transfer
Simultaneous ring another number
Microsoft Exchange Voice mail integration
Automatic E911
Call Admission Control
Branch office appliance
Existing telephony integration
Fax and analog devices
Call park, hunt groups
* On-premises solution only.
Lync Online in Office 365 replaces the Microsoft Office Live Meeting offering in Business Productivity Online Suite.

5. Lync Online – Key Features & Benefits At Launch
Connect with others through Lync contact photos, activity feed, and interactive contact card in Office.
Move easily from IM into online meetings, including audio, video, and screen sharing.
Conduct online presentations including audio, video, screen sharing, and a virtual whiteboard.
Invite external contacts to easily join online meetings via a PC or web-based client.
Connect with customers and partners through IM, audio, and video federation.
Slide Objective:
Concise view of the top features and benefits which will be available at launch
Talking Points:
Lync Online is a cloud communications service that connects people in new ways with anyone, anywhere. The top features that make this a reality are:
Slick, new user interface that includes contact photos (so you can recognize your colleagues in a meeting), dynamic activity feed to quickly know what the people in your network are working on, and better contact card experience in office that let’s you click to communicate from anywhere in Office.
Ad-hoc online meetings that include audio, video, and screen or application sharing – you typically start with presence and IM (in response to an for example) and then with a few mouse clicks add audio/video and screen sharing as necessary to resolve issues effectively and quickly.
The same great experience is available for scheduled online meetings (or web conferences) with an easy to use outlook add-in for scheduling and one-click to join from outlook reminders. External participants can join an online meeting using either a web client and dialing in on a phone, or a rich client that has the full capabilities.
Finally, Lync Online extends all these rich communication capabilities to people outside of your organization. With IM federation you can see presence, instant message, make pc-to-pc calls and have ad-hoc meetings with other Lync users (on-premises and online). In addition you can communicate with your Windows Live Messenger contacts using Lync.

6. Microsoft Lync Online – Capability Overview
Voice
(Dial Tone)
Enterprise IM
Conferencing
PBX Replace √ √
Lync Online
(Cloud)
Future Release
N/A
Slide Objective:
Provide a high level overview and timeline of which Lync capabilities are going to be available in the cloud (and when)
Talking Points:
Lync Online is the cloud version of the Lync, with Microsoft hosting the Lync servers and customers consume Lync as a service.
Lync Online is one component of the Office 365 suite of services, which also includes the 2010 versions of Exchange, SharePoint and Office.
This slide provides a comparison of the Lync Online capabilities with those of the Lync Server. Going from left to right, you can see that IM/presence and conferencing (online meetings) will be available at Office 365 launch in Lync Online.
Voice, which is essentially the ability to call the public phone networks (think dial tone in Lync), will become available in the cloud several months after Lync Online launches.
PBX replace capabilities, which include features that require integration with on-premises networks and equipment is not planned to be available in Lync Online in the next few years. This means that customers who are looking to take advantage of the full PBX replace capabilities in Lync Server 2010, are advised to deploy Lync Server on premises (for all of the Lync workloads – IM, conferencing and Enterprise voice). It should be noted that customers will still be able to deploy Exchange (and SharePoint) in the cloud including voice mail and have that work seamlessly with Lync Server 2010 on-premises.
In the next slides we will look at these features and deployment options in more detail. √
Lync Server
(On premises) √ √ √
Lync users can be hosted only on-premises or online (that is, they can’t split IM, conferencing, and voice)
LAN-MCY

7. Lync Online – Enterprise IM & PC-to-PC Audio/Video
Rich presence IM
PC-to-PC audio and video calling
Global address list (GAL) and skill search in SharePoint
Activity feed
Click-to-communicate in Office
Federation with Lync Server and Lync Online
Federation with Windows Live Messenger
Lync for Mac
Lync Web App for IM/Presence (Future)
Mobile phone clients (Future)
IM archiving (Future)
Enterprise IM and PC-to-PC Audio/Video
Enterprise IM √
Lync Online
(Cloud)
Slide Objective:
Explain the features that are included in IM/Presence capability area
Talking Points:
The Instant messaging workload includes presence, PC-to-PC audio and video calling and the ability to search your company’s directory for a colleague name.
Key new features in Lync from previous versions are:
New client UX that includes: Contact photos that enable more personal connections with colleagues from different parts of the organization, Activity feed, for quickly following and updating your contacts within the organization and skill search, that allows to find people with specific expertise within the organization (this is based on SharePoint on-premises and is not supported with SharePoint Online)
PC-to-PC calls are supported across firewalls (not limited to the corporate network) – so users can be reached wherever they have their PC and an internet connection.
Easily communicate with Lync users outside of the organization with IM/audio/video federation with on-premises Lync deployments, as well as with other Lync Online tenants.
Users can communicate with Windows Live via presence and IM through federation as well.
In addition to the PC-based Lync client, there will be a rich Macintosh client called ‘Lync for Mac’ that will be available at launch for Macintosh users.
The following features are planned to be released in Q4 of CY2011:
Lync Web App for IM/presence and initiating ad-hoc online meetings
Mobile phone native clients for multiple mobile platforms
Server-side IM archiving capabilities in Exchange Online √
Lync Server
(On premises)
LAN-MCY

8. Lync Online – Conferencing (Online Meetings)
Multiparty PC Audio/Video
On-demand collaboration
Desktop sharing
Application sharing
Online meetings
Rich clients and web clients
Integrated PSTN audio conferencing via partners
Conferencing
Enterprise IM
Conferencing √ √
Lync Online
(Cloud)
Slide Objective:
Explain the features that are included in conferencing (online meetings) capability area
Talking Points:
The conferencing workload in Lync Online is the next generation of today’s web conferencing solutions. The Lync experience has been designed to extend web conferencing from a solution that is used by 10-15% of the information workers in an organization into an experience that is essential, simple and reliable enough to be used by every IW all of the time. The key is to make online meetings, that include multiparty audio, video and screen/app sharing as easy and natural as IM.
Key new features in this capability area are:
Multi-party audio, video and desktop or application sharing up to 250 participants.
Easy ad-hoc collaboration – escalating from IM to an audio, video and screen sharing session in 2 clicks (1:1 or with more people).
Easy scheduled meetings via outlook plug-in that is an integral part of the Lync client. You cam make every meeting into an online meeting to allow the 1 person that is working from home to attend the meeting as if they are in the room.
Integrated PSTN audio conferencing, or the ability to dial in using a landline or mobile phone requires a separate service from a certified audio conferencing partner. While these are 2 separate services, the experience will be transparent to the end user (access numbers and passcodes will be included in the meeting invite, audio can be heard across PC and phone end points).
One limitation with Lync Online, relative to Lync Server on-premises is lack of support for interoperability with room-based video conferencing systems.
One question that may come up is ‘what happens to Live Meeting Service’?
At launch, Lync online replaces Live Meeting as the conferencing solution in Office 365. This means that new customers that buy Office 365 only get Lync Online and no Live Meeting. For existing BPOS customers, who have LM today, Live Meeting will still be available in Office 365 for transition purposes. The services will be able to coexist with new meetings scheduled in Lync and existing meetings still accessible in
Live Meeting. √
Lync Server
(On premises) √
Lync Online replaces Live Meeting in Business Productivity Online Suite (BPOS) as the conferencing solution
Live Meeting service is available for existing customers during transition to Lync
LAN-MCY

9. Meetings and Conferencing

10. Lync 2010 Client – Meeting Capabilities
On-demand meetings (one-to-one and multiparty)
Move from Microsoft Outlook® to IM to full audio/video/data sharing session in a few clicks
Drag to quickly add contacts to online meetings
Multiparty PC-based audio/video (up to 250 attendees)*
View participants and content at the same time
Rich data sharing options
Screen sharing
Application sharing
Microsoft PowerPoint® upload
With asynchronous viewing for participants
Virtual whiteboard
Polling
Q&A via IM window
Attachments (attendee handouts)
Lobby for admitting attendees
Client-side recordings**
* Multi-party A/V might be disabled in some countries in order to comply with regulatory requirements
** Feature available after GA

11. Scheduling Online Meetings
Users can schedule Lync meetings through Outlook using the Lync Outlook plug-in.
The Outlook plug-in is included as part of Lync client installation.
No Outlook Web App scheduling capability is available at Office 365 GA.
A web scheduler is planned for late 2011.
Outlook delegation is supported for scheduling for online meetings
It is possible to append custom text to meetings invites using by the Exchange admin
The original meeting invitation text cannot be customized

12. Joining Online Meetings
Join meetings directly from Outlook reminders or through links in invitations.
Client
Access level
In-meeting capabilities
Supported platforms
Software
pre-requisites
Lync 2010
(native client)
Authenticated
Anonymous
PC-based audio/video
Full data collaboration IM
Windows® 7, Windows Vista®, Windows XP SP2
Lync 2010 installed on PC
Lync Web App
Desktop/app sharing*
Desktop/app viewing
Windows 7, Windows, Vista, or Windows XP SP2
Macintosh OS
Browsers: Windows Internet Explorer®, Firefox, Safari* (Mac)
Microsoft Silverlight™ 4 plug-in
Lync Attendee
Windows 7, Windows Vista, Windows XP SP2
Lync Attendee client installed on PC
Lync for Mac
To be determined (expected release: Office 365 GA)

13. Dial-in (PSTN) Audio Conferencing for Lync Online
Office 365/Lync Online
Approved audio conferencing provider (ACP)
Audio bridge
integration
PSTN
Lync endpoints
Phone endpoints
Integrated PSTN audio conferencing requires a separate service from an approved third-party provider.
Customers purchase PSTN audio conferencing services directly from approved Microsoft partners.
At GA, the integrated experience is enabled by importing data about the Audio Conferencing service into Lync Online.
Works like the current Live Meeting service using a third-party provider.
On-premises Lync Server can also provide PSTN audio conferencing capability.
When enabled, attendees can dial into Lync meetings from any phone.

14. Dial-in (PSTN) Audio Conferencing Features
Schedule Lync 2010 meetings with phone dial-in capabilities and access numbers and passcodes information embedded in Outlook invitation.
Join audio on phones by specifying a phone number in Lync rich client and Lync Web App.
When presenting, add individuals to meeting audio by performing “invite-by-phone.”
View dial-in participants in the Lync roster.
Perform the following in-meeting commands for dial-in users (from both Lync 2010 and Lync Web App):
Mute individual user
Eject individual user
Exit and end meeting
Bridge audio between Lync endpoints (PCs) and phone endpoints (ACP Dial-in users) for Lync scheduled meetings.
The following companies are expected to be approved audio conferencing partners for Office 365 GA:
BT Conferencing
InterCall
Premiere Global Services, Inc. (PGi)

15. Attendee and Server Use Rights
Hosts and Initiators of Lync 2010 Meetings
Lync Online Plan 2 required
Authenticated Attendees
Lync Online Plan 1 or Lync Server Standard CAL required
External and Anonymous Attendees
No license required

16. Voice and PBX

17. Lync Online – Voice (Dial Tone in Lync)
Call landline phones and mobiles (PC-to-PSTN)
Forward, transfer
Simultaneously ring another number
Exchange voice mail integration
Voice (Dial Tone)
Voice
(Dial Tone)
PBX Replace
Lync Online
(Cloud)
Future Release
N/A
Slide Objective:
Define what we mean by Voice (dial tone) and provide a high level overview of the planned availability of Voice in the cloud
Talking Points:
Voice refers to the ability to associate a phone number with Lync and make and receive calls from landlines and mobile numbers – this is why we also refer to it as ‘dial tone’.
This capability will not be available at launch, but is currently planned to become available in Q4 CY2011.
In addition to making and receiving calls, ‘voice’ includes call control capabilities like forward and transfer and sim-ringing another number (for example your mobile phone).
Voice mail access to Exchange UM is another important feature that is included here.
The actual phone numbers and calling plans (minutes) are provided via a separate service from a Telco partner. This will be similar to how PSTN audio conferencing works in Lync Online.
As we continue to plan the service, we will make more information available on features, architecture and international rollout – customers who are looking to deploy Lync voice capabilities prior to Q4CY2011 should consider deploying Lync Server on premises (for all the Lync capabilities – IM, conferencing and voice, since you cannot split Lync workloads).
Lync Server
(On-premises) √ √
Voice becomes available in Lync Online after Office 365 GA
Requires separate service from a Telco partner to connect to the public phone network (Phone numbers, PSTN termination)
LAN-MCY

18. PBX Replace Available in Lync Server Only
Branch office appliance
Fax and analog devices
Automatic E911
Call Admission Control
Existing telephony integration
Call park, hunt groups
PBX Replace
PBX Replace
Lync Online
(Cloud)
N/A
Slide Objective:
Define the capabilities that are included in the PBX replace capability area and explain the choices that customers have with respect to Lync and the cloud if they require these capabilities
Talking Points:
PBX replace features typically have strong ties to the customer premises and are therefore not planned to be available in the cloud in the Office 365 timeframe.
The features fall into the following categories:
they require equipment on the customer premises – examples are Branch office appliance and analog devices
They require integration with on-premises equipment or networks – examples are automatic E-911, call admission control, RCC and direct trunks with legacy PBXs
They are specialized telephony capabilities that are primarily used in call center scenarios – examples are call park and hunt groups
PBX replace capabilities in Lync Server 2010 are new investments that are important to customers who are looking to enhance or retire legacy telephony systems. Since we do not support splitting Lync workloads (for example, IM in the cloud and voice on-premises), these customers should deploy Lync Server On-premises for all Lync workloads. Lync Server integrates with Exchange Online for voice mail with no need for additional gateways or hardware. This means that customers can have the best of both worlds, with Lync Server on premises (including PBX replace) and Exchange Online in the cloud (including Unified Messaging).
‘Lync split domain’ is another important future capability that planned for Q4CY2011. This will enable an organization to split groups of Lync users between an on-premises and Lync Online in the cloud. A typical scenario would be to have an on-premises Lync deployment for a central office location but deploy branch offices in Lync Online and the cloud. This would provide with IT managers with the maximum flexibility to segment their users and optimize their Lync investments and deployment models according to their needs. √
Lync Server
(On premises)
Cloud and on-premises coexistence options:
Lync Server integrates with Exchange Online (Office 365) for voice mail in the cloud
Splitting groups of Lync users between Lync Server and Lync Online available late CY11
LAN-MCY

19. Enterprise Voice = Voice + PBX Replace
Conferencing (A/V/Web)
IM/Presence
Enterprise Voice
Lync as softphone (PC-to-PSTN calling)
Common calling features and unified voice mail
Specialized telephony features
Direct integration with PBX (on premises)
Integration with on-premises network/equipment
Voice
PBX Replace
Lync Online (post launch)
Lync Server (On premises)
PC-to-PSTN calling
Commonly calling features (sim-ring, hold, transfer, forward)
Exchange Online voice mail
Virtually anywhere access
End-to-end encryption
Local network integration (CAC, E-911, least cost routing)
Direct trunks with existing PBX
Support for fax and analog devices
Branch office resiliency
Call park, hunt groups
Call center integration
Key Capabilities
LAN-MCY

20. Lync Online Federation & Public IM Connectivity
Lync Federation enables Lync users in different organizations to see presence and communicate using IM and PC-based audio, video, and screen sharing
Lync Online tenants can federate with:
Other Lync Online tenants
Lync 2010 Server and Office Communications Server 2007 on premises
Lync Federation is also available with Windows Live Messenger (Public IM Connectivity).
Includes presence, IM, audio, and video
Federation with other public IM networks is not supported at GA

21. Lync Online Admin Capabilities at GA
Tenant-level settings
Lync Federation (on/off, open federation/specific domains)
PIC (Windows Live Messenger only at GA)
User level settings
Audio/video* (Lync-to-Lync and multiparty are controlled together)
File Transfer
Lync Federation
Active Directory® directory synchronization (DirSync) cannot be used to manage these settings; tenant admin controls these settings through Office 365 Administrative Console.
* Multiparty audio/video may be disabled in some countries due to regulatory requirements.

22. Deployment Considerations
Plan for deploying Lync 2010 (client)
Evaluation and training on Lync Online conferencing and capabilities as compared to Live Meeting and Office Communications Online
Evaluation of needs for voice and video hardware on workstations
Planning and integration with PBX or on presence messaging systems
Lync Server 2010 planning and deployment if required (for Office 365 service plan E4)

23. APPENDIX

24. Additional Capabilities in Late CY11
IM archiving
Lync Web App for IM/presence and initiating online meetings
Mobile device clients
Split Domain for splitting pools of Lync users on a single domain between on-premises users and users in the cloud

25. Key Scenarios at Office 365 Launch
Office 365 E3
Office 365 E4
Customer fully embraces the cloud for productivity and collaboration
Customer wants full Unified Communications capabilities (including Enterprise Voice)
IM/Presence
PC-audio/video/web conferencing
PSTN audio conferencing (via BPOS conferencing partner)
On-premises PSTN audio conferencing*
Enterprise voice (with PBX replace)*
Pure cloud:
Lync Online
Exchange Online
SharePoint Online
Split cloud/on-premises deployment model:
Lync Server (on premises)*
OFFER
CUSTOMER PROFILE
LYNC
CAPABILITIES
DEPLOYMENT MODEL
*Available only with Lync Server (on premises)

26. Lync and Cloud at Office 365 Launch
Exchange Online
SharePoint Online
Lync Online
Presence and voice mail
integration
, Calendar, and Contacts
Voice Mail
Sites and Communities
Content and Search
IM/Presence
Audio, video, and web conferencing
PSTN audio conferencing via partners
This slide is a visual representation of the deployment options for Lync and the cloud
IM/Presence
Audio/Video/Web conferencing
On-premises PSTN audio conferencing (future)
Voice and PBX replace (future)
Lync Server (On premises)
Deployment model 1: Pure cloud
Deployment model 2: Split cloud/on premises

27. Lync Integration with Exchange and SharePoint Online
Exchange Online
Exchange Server (on premises)
Lync Online
Lync client presence integration
IM/Presence in Outlook Web App
Lync Server (on premises)
Exchange voice mail integration
Presence integration includes Out of Office messages in Lync, calendar-based presence status, and embedded presence in Outlook and Office.
SharePoint Online
SharePoint Server (on premises)
Lync Online
Lync client presence integration
Skill search in Lync client
Lync Server (on premises)
Presence integration includes embedded presence and click-to-communicate in SharePoint sites.