1. EVALUATION RESEARCH Research Methods
College of Public and Community Service
University of Massachusetts Boston
©2011 William Holmes

2. WHAT IS EVALUATION? Assessment Measurement Tracking Accountability
Documentation
Improvement

3. TYPES OF EVALUATION Needs Assessment Intake Documentation
Service Monitoring
Activity Monitoring
Output Documentation
Outcome Assessment

4. NEEDS ASSESSMENT Unmet needs Desired needs (wants) Current clients
Non-clients
Resource needs

5. INTAKE DOCUMENTATION Client Characteristics Client Status Goal Status
Resource Status
Assessment

6. SERVICE MONITORING Services for goals Services for wants
Legacy services
Service requests
Referrals vs. delivery
Implementation

7. ACTIVITY MONITORING Events Actions Programs Discrete services
Client activities
Staff activities

8. OUTPUT DOCUMENTATION Services Received Service Results Client Status
Goal Status
Initial Impacts
Long Term Impacts

9. OUTCOME ASSESSMENT Contractual Requirements Goal Progress
Program Improvement
Accountability PR
Vision Achievement

10. KNOWLEDGE BASED ORGANIZATION
Resource Planning
Resource Allocation
Goal Achieving
Goal Revision
Strategy Implementation
Strategy Revision