1. Information Technology Department
Presented by:
Gloria Lamb
IT Director
Information Technology
Department

2. Topics Helpdesk Support IT Services IT Projects Laptops
Telecommunication Services
IT Projects
Laptops
Expense Reports
Code42
Track-It Helpdesk Ticketing System

3. IT HELPDESK Self Service Portal:
under Helpdesk link
Helpdesk
Local Phone:
800#:

4. IT Services Hardware and Software Printers
Setup/Installation
Printers
File & Application Security Level Access
Login and Passwords for Crafco/PMSI Resources
Telecommunication
Desk phones
Cell Phones
Long Distance Codes/Out of Country access
Billing & Account Management

5. IT SERVICES CONT. Audio/Video Setup & Coordination Cabling
Physical Training Setup
Connectivity
Video Security Surveillance
Web Domains Management
Liaison between Crafco/PMSI and Ergon Business Support Center (BSC)

6. Telecommunication Desk Phone Cell Phones Crexendo Phones for PMSI
Millbury MA, Newtown Ct, Portland ME, Portland OR
Sacramento CA, Edmond OK, Lee’s Summit MO
Nashville TN
Cell Phones
Apple iPhone
Cell phone users are assigned 2GB of data for each device

7. LENOVO X1 THINKPAD

8. Your keyboard is Spill-Resistant
DON’T TRY THIS AT HOME!!!

9. According to your manual…
The computer does not start recharging the battery if the remaining power is greater than 95%.
To maximize the life of the battery, do the following:
Use the battery until the charge is completely depleted.
Recharge the battery completely before using it. You can see whether the battery is fully charged from the battery-status icon in the Windows notification area.
Always use power-saving modes, such as sleep mode, and hibernation mode.

10. 9 hours of battery for normal usage

11. Other Features: Notebook/Tablet Touch/Track Pointing Stick
Touch /Pen Screen
Micro SD Card

12. EXPENSE REPORTING Electronic Currently Under Pilot Use
Approval Process is automatic
Once approved, it goes to Accounting automatically
Paperless Receipt Submission
Past reports are stored and can be retrieved online
Rejection process is faster
Currently Under Pilot Use

13. expense.crafco.com

14. CODE42 Your New Best Friend Cloud online backup & restore
Background Service – no user interruption
Self-service restore
Up to the minute backup
Data is encrypted before leaving your laptop

15. TRACK-IT Helpdesk Ticket
SELF SERVICE PORTAL
helpdesk.crafco.com

16. Questions?