1. Estonian e-Governance best practices and cooperation with UN Ingmar Vali Centre of Registers and Information Systems Estonia
Who am I, where I am from: Estonia and RIK
Here to show you some efficient e-governance systems in live and some demo versions based on the Estonian example, since a Picture/live system speaks more than tens of slides. I will show in live a couple of systems.
Each system demo will be preceded by a one or two slides to give the general context/framework.
I believe the benefits will become clear automatically when seeing the system in live/demo versions yourselves

2. GOV single window portal- www.eesti.ee

3. eGovernment Portal - www.eesti.ee
Static information,
regulation.
Citizen
E-Services
Cityzens
Entrepreneurs
Civil servants
eGovernment Portal -
information
on services
online services
online services
online services
online services
online services
online services
What technology? What standard? SLA? Security? Authority?
ADMIN
ADMIN
ADMIN
ADMIN
ADMIN
ADMIN
ADMIN
Customs
operations
Company
registration
Tax
registration
Labour
registration

4. X-Road: open source distributed and secure data exchange
Customs
E-services
Backbone of e-Estonia
X-road: Data exchange in a secure, decentralized, low-cost manner, i.e. register able to „communicate“ with each ohter.
Today more than 600 information systems of the public and the private sector, together with more than 3000 services they provide, are described in the state information administration system.
Simplifies the conduction of inquires, background checks for the citizen and for state institutions in a secure, decentralized, low-cost manner
Add to the efficieny of RIK’s systems
GOV single window

6. Authentication? Signature?
ID card is Police and Borderguard Board issued ID + travel document. (Max. validity 5 years)
It is mandatory document for all Estoniansesidents
starting of age 15.
Contains:
Visual personal information
Personal data file
Certificate for authentication
Certificate for digital signature
Mobile ID
Core of e-governance in Estonia:
e-ID: secure authentication and electronic signature (Unique identification code)
X-Road (see next slide)

7. eGovernment Portal - www.eesti.ee
Static information,
regulation.
E-Services
Cityzens
Entrepreneurs
Civil servants
Citizen
eGovernment Portal -
information
on joint services
information
on services
joint
online services
online services
Secure data exchange X-Road
Portal
Portal
ADMIN
ADMIN
ADMIN
ADMIN
ADMIN
ADMIN
ADMIN
Company
registration
Tax
registration
Labour
registration
e-Customs operations

10. Which ones are good One-Stop-Shops? See: https://ger.co/
GER.co
Electronic!

11. WHAT IS A GOOD ONE-STOP SHOP?
Ingmar Vali
UNCTAD Consultant
United Nations conference on Trade and Development

12. ADMINISTRATIVE PROCEDURES FROM THE USER’S POINT OF VIEW
Government authority
FORM
(data)
DOC
DOC
CERTIF
Make
request
Make
payment
Obtain
authorization 1 2 3
ADMINISTRATIVE PROCEDURES FROM THE USER’S POINT OF VIEW 1

13. all steps under the same roof (physical)
One-Stop Shop
Administration 1
Administration 2
Administration 3
all steps under the same roof (physical)
Good idea?
Yes and No
Too many people!
Too many cars!
WHAT IS A GOOD ONE STOP SHOP ?

14. Typical government physical One–Stop-Shop process flow
Ministry of … ?
BANK
Investor
Process time ……
We can do better electronically!

15. eRegistrations- generate eServices on the fly!
Back office: Request processing
EXCHANGE OF INFORMATION
Steps in request processing are called “roles” (could be one or various roles per administration):
FLOW MANAGEMENT
Defines content of the file for each administration (required data and documents)
Administrations with an automated processing system
Exchange of data and documents through web Services (XML or JSON format)
Processing order (successive or parallel steps, management of rejections and request for additional information, closure and pauses)
ADMIN 3
Administrations with manual processing system
A screen is created in the system through which they can:
ADMIN 2
ADMIN 4
Access information, printing it or downloading an XML or JSON file
Messages management (users, operators)
Upload in the system information on registers/permits/certificates issued
Rights management (users, operators)
Web Service
Option: X-Road
Web Service
eRegistrations screen
ADMIN 1
eRegistrations application part B: processing
ADMIN 5
eRegistrations application part A: request
User file
Web Service
User database
eRegistrations screen
Data
Documents
Certificates
User personal account
Personal data & documents Stored by the user, he can freely modify them
Data, documents & certificates
belong to the user
He can use them for several requests
No need to upload them again
Certificates issued by administrations Stored by them in the user account, the user can’t alter them
Used in:
Cameroon,
El Salvador,
Guatemala.
Benin,
Tanzania,
eRegistrations screen
Internet portal: Request file 1 2 3 4 5
GUIDE
FORM
DOCUMENTS
PAYMENT
SUBMISSION
Determines necessary registrations
Generates a single form
Monitors uploading of documents
Online payment (one payment)
Official submission of request file
Required data, documents & costs
Monitors data entry

16. X-Road: open source free data exchange system- find it in Github
Customs
Backbone of e-Estonia
X-road: Data exchange in a secure, decentralized, low-cost manner, i.e. register able to „communicate“ with each ohter.
Today more than 600 information systems of the public and the private sector, together with more than 3000 services they provide, are described in the state information administration system.
Simplifies the conduction of inquires, background checks for the citizen and for state institutions in a secure, decentralized, low-cost manner
Add to the efficieny of RIK’s systems
eRegistrations

17. eRegistrations goal Single window to any e-Gov Service;
Citizen is in the centre of service;
No pre-requirements (standalone service);
Build service on the fly (20 minutes);
No programming required;
Easy to implement (1 month);
Merge Gov Services, simplify- add stakeholders step by step;
Link to data exchange services (1 month).
Optional: Install free data exchange X-road (1 month).

18. More information about eRegistrations
Phone
WHAT IS A GOOD ONE-STOP SHOP?