OPERATIONS DEPARTMENT

OPERATIONS DEPARTMENT
MEETING OF ALL RMs, HODs & EDs ON OPERATIONS DEPARTMENT

COMPLIANCE TO MINUTES OF RM’S MEETING HELD ON 11.09.2017
HIGHLIGHTES OF MINUTES OF RM’S MEETING HELD ON OPERATION DEPARTMENT: To achieve 360 cr. Revenue during Sept 2017. To study trip wise performance of all TVG and City Ord services To workout region specific strategies suitable for each product. To increase the sale of route concessional student passes and quarterly passes To take additional care for streamlining the activities in Bus station and effective bus station management. To visit apsrtc.bpm360.co.in and daily review the complaints received and send immediate reply. To keep a close watch on the market trends and operate additional volume and reduce cancellation of KMs To attend the Hire buses with poor condition immediately To adopt two loss making depots and improve their performance To step up efforts exploring innovative means to achieve the target sales of Lakh Vanitha Family cards To pay attention to safeguard and improve the parcel and logistics business. To identify Zero boarding points in respective regions, analyse the reasons and take corrective steps Stage poles at all origin and destination points and identify the boarding points of private buses and to have a stage.

COMPARATIVE SCHEDULES AS ON 30-09-2017 Vs 31-08-2017.
Sl. RTC SCH VAR. HIRE SCH TOTAL SCH. No. REGIONS SEP.17 AUG.17 1 NLR 623 626 -3 146 769 772 2 PRKSM 581 584 164 165 -1 745 749 -4 3 CTR 1152 1157 -5 215 1367 1372 NLR ZONE 2356 22367 -11 525 526 2881 2893 -12 4 ATP 618 230 229 848 847 5 KDP 513 293 806 6 KRNL 655 657 -2 222 877 879 KDP ZONE 1786 1788 744 2531 2532 7 GNT 723 275 998 8 KRI 971 964 295 1264 1259 9 WG 432 433 143 142 575 VJA ZONE 2126 2120 711 712 2837 2832 10 EG 583 205 788 789 11 VSP 704 703 246 247 950 12 NEC 522 523 284 807 VZM ZONE 1809 1810 735 736 2544 2546 CORPN 8077 8085 -8 2716 2718 10793 10803 -10

PRODUCT WISE SCHs, VOLUME & EARNINGS
NAME OF THE PRODUCT SCHs % VOLUME EARNINGS VENNELA 6 0.06 3.46 0.04 2.02 0.1 AMARAVATI 44 0.41 48.37 0.62 36.29 1.3 GARUDA PLUS 19 0.18 24.83 0.32 15.23 0.6 GARUDA 47 0.44 53.1 0.68 30.28 1.1 INDRA 98 0.91 77.22 0.99 37.28 1.4 SUP LUX 1217 11.28 1,231.13 15.79 439.75 16.1 ULTRADELUXE 538 4.98 544.23 6.98 194.25 7.1 EXPRESS 1821 16.87 1,916.87 24.59 679.23 24.8 GHAT SER 395 3.66 0.05 0.00 0.02 0.0 PALLEVELUGU 5345 49.52 3,242.83 41.60 1,050.51 38.4 CITY ORD 797 7.38 531.87 6.82 200.27 7.3 METRO EXP 437 4.05 92.34 1.18 35.04 CITY SEETHAL 29 0.27 28.77 0.37 14.78 0.5

OPERATIONAL TARGETS FOR OCTOBER 2017
To realize Rs 396 Crs of revenue including sale amount of VFCs 2) To operate SCH KMs without cancellation. 3) To pay special focus on loss making routes duly studying trip wise earnings 4) To reduce accidents to ZERO

TARGET Vs ACTUALS - FOR SEPTEMBER 2017. KMs OPERATED (in Lakhs)
SL No REGION KMs OPERATED (in Lakhs) % of Growth over Tar. EARNINGS (Rs.in Lakhs) TAR SEP-17 VAR 1 NEC 98.67 98.15 -0.52 -0.53 -78.87 -3.06 2 VSP 103.31 101.78 -1.53 -1.48 25.91 0.93 3 EG 100.42 101.02 0.60 -29.93 -1.08 4 WG 66.65 65.00 -1.65 -2.48 -98.10 -5.67 5 VJA 147.30 144.70 -2.60 -1.77 76.91 1.81 6 GNT 119.45 118.91 -0.54 -0.45 -8.57 7 OGL 89.90 89.79 -0.11 -0.12 27.67 1.11 8 NLR 94.79 93.98 -0.81 -0.85 37.34 1.46 9 TPT 162.89 160.85 -2.04 -1.25 -4.55 10 KDP 93.69 93.87 0.18 0.19 55.98 2.16 11 KRNL 103.39 102.27 -1.12 -50.38 -1.76 12 ATP 102.60 98.71 -3.89 -3.79 85.19 3.19 CORPN -14.01 -1.09 -1.34

TARGET Vs ACTUALS - FOR SEPTEMBER 2017.
SL No REGION O. R. ( % ) VAR. over Tar. E. P. K. (Rs) % of Growth over Tar. A. V. U. (KMs) TAR SEP-17 1 NEC 69.27 67.52 -1.75 26.09 25.43 -2.53 377 372 -1.33 2 VSP 63.43 64.96 1.53 26.86 27.51 2.42 329 323 -1.82 3 EG 71.67 70.47 -1.20 27.47 27.01 -1.67 391 397 4 WG 70.37 68.07 -2.30 25.97 25.12 -3.27 362 353 -2.49 5 VJA 64.86 67.23 2.37 28.79 29.84 3.65 352 346 -1.70 6 GNT 75.04 68.92 -6.12 28.58 26.25 -8.15 375 374 -0.27 7 OGL 72.22 73.11 0.89 27.85 28.19 1.22 376 373 -0.80 8 NLR 72.06 73.74 1.68 26.93 27.56 2.34 379 0.53 9 TPT 79.18 76.55 -2.63 32.71 31.62 -3.33 364 359 -1.37 10 KDP 71.96 73.36 1.40 27.69 28.23 1.95 368 0.00 11 KRNL 72.73 72.23 -0.50 27.62 27.43 -0.69 354 -2.21 12 ATP 67.86 72.78 4.92 26.06 27.95 7.25 -3.98 CORPN 71.02 70.84 -0.18 28.06 27.99 -0.25 366 -1.09

ACTUALS Vs ACTUALS FOR SEPEMBER 2017. KMs OPERATED (in Lakhs)
SL NO REGION KMs OPERATED (in Lakhs) % of Growth over LY EARNINGS (Rs.in Lakhs) SEP-17 SEP-16 VAR 1 NEC 98.15 100.87 -2.72 -2.70 191.14 8.29 2 VSP 101.78 103.66 -1.88 -1.81 437.30 18.50 3 EG 101.02 100.35 0.67 324.81 13.51 4 WG 65.00 66.63 -1.63 -2.45 82.83 5.34 5 VJA 144.70 152.08 -7.38 -4.85 518.44 13.65 6 GNT 118.91 122.69 -3.78 -3.08 42.72 1.39 7 OGL 89.79 92.35 -2.56 -2.77 187.65 8.01 8 NLR 93.98 102.66 -8.68 -8.46 77.46 3.08 9 TPT 160.85 176.35 -15.50 -8.79 -3.40 10 KDP 93.87 95.10 -1.23 -1.29 281.38 11.88 11 KRNL 102.27 102.75 -0.48 -0.47 365.08 14.96 12 ATP 98.71 110.04 -11.33 -10.30 101.25 3.81 CORPN -56.50 -4.26 7.35

ACTUALS Vs ACTUALS FOR SEPTEMBER 2017.
SL NO REGION O. R. ( % ) VAR. over LY E. P. K. (RS) % of Growth over LY A. V. U. (KMS) % of Growth over LY SEP-17 SEP-16 1 NEC 67.52 61.08 6.44 25.43 22.85 11.29 372 367 1.36 2 VSP 64.96 53.77 11.19 27.51 22.80 20.66 323 326 -0.92 3 EG 70.47 62.16 8.31 27.01 23.95 12.78 397 398 -0.25 4 WG 68.07 62.33 5.74 25.12 23.26 8.00 353 352 0.28 5 VJA 67.23 55.63 11.60 29.84 24.98 19.46 346 359 -3.62 6 GNT 68.92 66.13 2.79 26.25 25.10 4.58 374 345 8.41 7 OGL 73.11 67.67 5.44 28.19 25.38 11.07 373 0.27 8 NLR 73.74 65.28 8.46 27.56 24.47 12.63 379 394 -3.81 9 TPT 76.55 70.41 6.14 31.62 29.85 5.93 -5.28 10 KDP 73.36 64.49 8.87 28.23 24.91 13.33 368 4.55 11 KRNL 72.23 63.17 9.06 27.43 23.74 15.54 354 355 -0.28 12 ATP 72.78 62.95 9.83 27.95 24.15 15.73 362 -2.69 CORPN 70.84 63.00 7.84 27.99 24.96 12.14 364 -0.55

TARGET Vs ACTUALS - UPTO SEPTEMBER 2017. KMs OPERATED (in Lakhs)
SL No REGION KMs OPERATED (in Lakhs) % of Growth over Tar. EARNINGS (Rs.in Lakhs) TAR SEP-17 VAR 1 NEC 612.94 610.24 -2.70 -0.44 333.60 2.06 2 VSP 629.61 626.93 -2.68 -0.43 460.08 2.62 3 EG 612.69 620.90 8.21 1.34 567.32 3.32 4 WG 412.11 404.12 -7.99 -1.94 -2.37 5 VJA 910.56 908.97 -1.59 -0.17 3.82 6 GNT 740.65 739.03 -1.62 -0.22 168.56 0.82 7 OGL 558.13 557.71 -0.42 -0.08 541.73 3.39 8 NLR 604.73 588.33 -16.40 -2.71 -2.04 9 TPT -7.50 -0.73 -1.95 10 KDP 580.75 582.80 2.05 0.35 612.64 3.71 11 KRNL 631.23 643.58 12.35 1.96 834.75 4.64 12 ATP 628.60 622.94 -5.66 -0.90 766.47 4.46 CORPN -23.96 -0.30 1.79

TARGET Vs ACTUALS - UPTO SEPTEMBER 2017.
SL No REGION O. R. ( % ) VAR. over Tar. E. P. K. (Rs) % of Growth over Tar. A. V. U. (KMs) TAR SEP-17 1 NEC 70.07 71.85 1.78 26.39 27.06 2.54 378 382 1.06 2 VSP 65.81 67.85 2.04 27.87 28.73 3.09 332 333 0.30 3 EG 72.77 74.18 1.41 27.89 28.43 1.94 392 401 2.30 4 WG 71.86 71.54 -0.32 26.52 26.40 -0.45 362 357 -1.38 5 VJA 67.61 70.31 2.70 30.01 31.21 4.00 354 355 0.28 6 GNT 73.13 73.89 0.76 27.85 28.14 1.04 374 376 0.53 7 OGL 74.25 76.82 2.57 28.63 29.62 3.46 379 0.26 8 NLR 74.63 75.16 28.09 0.72 390 385 -1.28 9 TPT 78.84 77.88 -0.96 32.57 32.17 -1.23 367 371 1.09 10 KDP 73.83 76.30 2.47 28.41 29.36 3.34 364 369 1.37 11 KRNL 75.00 76.97 1.97 28.48 29.23 2.63 363 1.65 12 ATP 71.19 75.04 3.85 27.34 28.82 5.41 373 -0.54 CORPN 72.48 74.00 1.52 28.64 29.24 2.09 368 370 0.54

ACTUALS Vs ACTUALS UPTO SEP - 2017 KMs OPERATED (in Lakhs)
SL NO REGION KMs OPERATED (in Lakhs) % of Growth over LYUP EARNINGS (Rs.in Lakhs) SEP-17 SEP-16 VAR 1 NEC 610.24 638.63 -28.39 -4.45 879.30 5.63 2 VSP 626.93 645.29 -18.36 -2.85 11.05 3 EG 620.90 637.58 -16.68 -2.62 6.94 4 WG 404.12 433.68 -29.56 -6.82 58.85 0.55 5 VJA 908.97 994.28 -85.31 -8.58 7.81 6 GNT 739.03 852.71 -13.33 -4.56 7 OGL 557.71 616.72 -59.01 -9.57 12.90 0.08 8 NLR 588.33 648.92 -60.59 -9.34 -1.05 9 TPT -50.10 -4.70 175.68 0.54 10 KDP 582.80 627.70 -44.90 -7.15 694.95 4.23 11 KRNL 643.58 689.87 -46.29 -6.71 725.24 4.01 12 ATP 622.94 693.12 -70.18 -10.13 292.17 1.65 CORPN -7.29 2.96

ACTUALS Vs ACTUALS UPTO SEPTEMBER 2017.
SL NO REGION O. R. ( % ) VAR. over LYUP E. P. K. (RS) % of Growth over LYUP A. V. U. (KMS) SEP-17 SEP-16 1 NEC 71.85 65.44 6.41 27.06 24.48 10.54 382 381 0.26 2 VSP 67.85 59.26 8.59 28.73 25.13 14.33 333 0.00 3 EG 74.18 67.19 6.99 28.43 25.89 9.81 401 410 -2.20 4 WG 71.54 65.57 5.97 26.40 24.47 7.89 357 362 -1.38 5 VJA 70.31 58.93 11.38 31.21 26.46 17.95 355 371 -4.31 6 GNT 73.89 67.34 6.55 28.14 25.56 10.09 376 380 -1.05 7 OGL 76.82 71.35 5.47 29.62 26.76 10.69 379 395 -4.05 8 NLR 75.16 68.65 6.51 28.09 25.73 9.17 385 402 -4.23 9 TPT 77.88 71.92 5.96 32.17 30.49 5.51 374 -0.80 10 KDP 76.30 67.73 8.57 29.36 26.16 12.23 369 -0.54 11 KRNL 76.97 69.77 7.20 29.23 26.22 11.48 -2.89 12 ATP 75.04 66.41 8.63 28.82 25.48 13.11 CORPN 74.00 66.46 7.54 29.24 26.33 11.05 370 377 -1.86

REASON FOR CANCELLED KMS in Lakhs
REVIEW AND ANALYSIS OF CANCELLATIONS (KMs in Lakhs) UPTO SEPTEMBER 2017 SL. No. REG/ ZONE SCH KMS REASON FOR CANCELLED KMS in Lakhs TOTAL TOTAL CAN % H/BUS W/BUS L/SUPY TYRES MECH TRAFFIC CREW AGITATION OTHERS 1 NLR 591.87 2.28 0.01 0.03 0.04 0.13 18.32 0.40 0.19 1.03 22.43 3.79 2 PRM 554.34 2.29 0.05 0.07 11.10 0.48 0.90 14.91 2.69 3 CTR 5.21 0.00 0.54 13.93 1.46 0.27 21.51 2.14 I NLR Z 9.78 0.10 0.74 43.35 2.34 0.24 2.20 58.85 2.74 4 ATP 627.73 3.51 0.02 0.32 13.74 4.78 0.14 2.05 24.63 3.92 5 KDP 579.72 4.02 0.26 7.72 1.48 3.98 17.60 3.04 6 KRNL 636.41 2.13 0.06 22.99 0.15 0.31 1.96 27.91 4.39 II CDP Z 9.65 0.11 0.08 0.85 44.45 6.41 0.46 7.99 70.14 3.80 7 GNT 742.42 12.16 0.53 17.16 0.50 30.61 4.12 8 KRI 895.79 4.72 0.71 11.66 0.70 3.19 21.34 2.38 9 WG 413.12 2.76 0.41 12.34 0.21 2.88 18.67 4.52 III VJA Z 19.65 1.65 41.16 1.41 6.18 70.63 3.44 10 EG 616.04 5.13 8.27 1.32 1.21 16.25 2.64 11 VSP 628.29 1.75 0.87 22.87 0.28 0.93 26.94 4.29 12 NEC 611.54 6.53 0.91 0.77 12.93 2.11 IV VZM Z 13.41 0.12 0.30 1.53 35.26 2.51 2.92 56.13 3.02 CORPN 52.49 0.34 0.47 0.68 4.76 164.22 12.67 0.83 19.28 255.75 3.24

PRODUCT WISE PERFORMANCE AS ON: 09/2017
SL NO Product UPTO SEPTEMBER 2017 UPTO SEPTEMBER 2016 VARIANACE NO OF SCH VOL ( in LKs) REV ( Rs in LKs) EPK OR EPB VOL ( in LKs) REV ( Rs in LKs) 1 AMVT 42 44.12 71.69 77 42400 44 45.95 59.53 64 38001 -2 -1.82 12.16 13 4399 2 C O 896 436.95 20.37 6078 404.64 22.09 47 6761 32.31 -38.89 -1.72 -3 -682.6 3 M LUX A/C 29 28.25 47.96 93 26737 28 26.68 44.38 86 27026 1.569 3.58 7 -289 4 DLX 11 3.88 117.30 30.25 79 11119 63 27.11 721.32 26.61 10009 -52 -23.23 3.64 1110 5 EXP 1846 31.63 74 14986 1972 28.56 66 13787 -126 -68.46 3.07 8 1199 6 GRD 47.84 52.95 32831 46 50.14 45.33 29887 -2.30 7.62 2944 GRD + 19 21.88 56.15 36683 22 27.83 49.55 56 38735 -5.94 6.6 -2052 GHAT SER 420 270.17 40.33 53 16522 452 312.78 37.45 49 15650 -32 -42.60 2.88 872 9 INDRA 95 72.69 44.68 20934 103 78.00 40.75 70 20601 -8 -5.31 3.93 333 10 M DLX 4.90 146.49 29.87 85 11444 18 8.58 212.16 24.73 7784 -11 -3.68 -65.67 5.14 3660 M EXP 327 213.97 25.7 9847 432 272.62 25.37 61 9880 -105 -58.65 0.33 -33 12 TVG 5364 23.74 73 8457 5247 22.07 68 8067 117 -34.44 1.67 390 S L 1228 31.97 16960 1250 28.17 69 15920 -22 -80.35 2121.2 3.8 1040 14 U DLX 532 479.78 32.35 75 17196 567 517.64 28.42 67 15837 -35 -37.86 1359 15 VENNELA 2.25 122.39 54.29 89 16629 2.30 104.38 45.3 19769 -0.05 8.99 -3140 CORPN 10863 28.5 11641 11145 7778.9 204307 26.26 11109 -282 7981.5 2.24

REGION WISE VENNELA PRODUCT PERFORMANCE AS ON: 09/2017
SL NO REG NO OF SCH VOLUME in LKs REVINUE (Rs. in LKs) E P K O R CM UM LYUM VAR 1 VJA 4 0.36 2.25 19.91 122.39 54.66 54.29 52.08 2.21 90 89 85 CORPN

REGION WISE AMVT PRODUCT PERFORMANCE AS ON: 09/2017
SL NO REG NO OF SCH VOLUME in LKs REVINUE (Rs. in LKs) E P K O R CM UM LYUM VAR 1 CTR 9 1.74 10.09 104.12 706.58 59.67 70.03 59.45 10.58 64 75 11 2 E G 4 0.63 3.92 37.07 254.56 58.49 64.86 63.83 1.03 63 69 68 3 GNT 0.19 1.23 12.46 88.01 66.62 71.31 69.89 1.42 71 76 KDP 0.32 1.93 21.96 137.70 68.29 71.48 67.48 4.00 73 72 5 NLR 0.87 5.36 61.52 388.59 70.93 72.55 56.79 15.76 78 61 17 6 PKSM 0.38 2.57 23.85 170.53 62.88 66.25 65.07 1.18 67 70 7 VJA 15 2.67 16.53 192.10 71.92 76.59 65.8 10.79 77 82 74 8 VSP 0.41 2.49 22.92 151.30 56.48 60.84 43.15 17.69 60 65 46 19 CORPN 42 7.21 44.12 476.00 66.01 71.69 61.89 9.80

REGION WISE GRD PLUS PRODUCT PERFORMANCE AS ON: 09/2017
SL NO REG NO OF SCH OPTD KMs (in LKs) REV (Rs.in LKs) E P K O R CM UM LYUM VAR 1 CTR 4 0.72 4.37 34.73 268.06 48.4 61.41 48.81 12.6 54 69 55 14 2 E G 0.54 3.37 24.66 174.66 45.66 51.9 48.62 3.28 51 58 3 GNT 0.21 1.26 10.81 76.77 52.69 61.12 50.79 10.33 60 70 12 VJA 5 0.65 4.17 39.57 268.14 60.62 64.32 60.8 3.52 68 73 67 6 VSP 1.42 8.72 62.15 440.89 43.73 50.55 45.17 5.38 49 56 52 CORPN 19 3.54 21.88 171.93 48.61 56.15 48.93 7.22 63 8

REGIONWISE GARUDA PRODUCT PERFORMANCE AS ON: 08/2017
SL NO REG NO OF SCH OPTD KMs (in LKs) REV (Rs.in LKs) E P K O R CM UM LYUM VAR 1 CTR 3 0.49 3.10 25.24 175.06 52.02 56.55 58.21 -1.66 71 77 75 2 E G 4 0.84 5.15 36.22 245.03 43.17 47.57 42.27 5.3 60 67 7 GNT 0.21 1.21 9.09 65.25 44.28 53.83 47.35 6.48 61 66 9 PKSM 0.58 3.51 28.90 183.91 49.93 52.43 41.37 11.06 72 5 VJA 23 3.94 23.70 210.80 53.56 56.26 48.41 7.85 76 78 65 13 6 VSP 1.51 9.66 68.87 459.15 45.76 47.51 36.62 10.89 69 59 10 W G 0.27 11.22 71.07 41.48 47.18 40.95 6.23 58 11 CORPN 44 7.82 47.84 390.34 49.92 52.95 44.92 8.03 74 63

REGION WISE INDRA PRODUCT PERFORMANCE AS ON: 09/2017
SL NO REG NO OF SCH OPTD KMs (in LKs) REV ( Rs.in LKs) E P K O R CM UM LYUM VAR 1 ATP 6 0.48 3.60 18.71 152.98 39.08 42.46 33.72 8.74 67 73 58 15 2 CTR 0.80 4.38 31.08 185.68 38.64 42.4 40.65 1.75 66 70 3 E G 17 2.61 15.87 110.98 709.58 42.48 44.7 42.32 2.38 77 72 5 4 GNT 12 0.97 6.02 39.99 272.59 41.4 45.25 41.96 3.29 71 KDP 7 0.91 5.82 37.17 261.75 40.81 44.98 41.62 3.36 KRNL 9 1.44 9.03 60.88 416.10 42.18 46.08 44.91 1.17 79 NEC 0.46 2.78 16.49 115.63 36.07 41.55 35.5 6.05 62 61 10 8 PKSM 14 1.23 8.48 51.50 375.95 41.72 44.34 43.43 76 74 VJA 1.26 7.97 54.39 370.58 43.11 46.49 43.28 3.21 80 W G 1.32 8.73 51.68 387.08 39.05 44.35 38.43 5.92 CORPN 95 11.49 72.69 472.86 41.15 44.68 41.63 3.05

REGION WISE SUP LUX PRODUCT PERFORMANCE AS ON: 09/2017
SL NO REG NO OF SCH OPTD KMs (in LKs) REV ( Rs. in LKs) E P K O R CM UM LYUM VAR 1 ATP 110 16.54 101.08 509.53 30.8 32.13 27.95 4.18 76 79 68 11 2 CTR 83 14.01 86.19 422.08 30.12 32.11 28.79 3.32 81 73 8 3 E G 122 19.81 121.56 569.66 28.76 31.06 27.97 3.09 71 4 GNT 91 12.73 78.57 381.29 29.96 31.88 28.7 3.18 74 78 70 5 KDP 106 15.82 95.71 480.35 30.36 32.37 3.61 75 9 6 KRNL 135 22.43 136.47 696.00 31.03 29.23 3.14 72 7 NEC 16 3.27 19.73 88.97 605.40 27.22 30.69 26.44 4.25 67 65 10 NLR 96 14.64 87.36 455.18 31.09 33.08 29.12 3.96 PKSM 118 15.97 97.45 520.90 32.61 34.24 30.83 3.41 80 84 VJA 240 36.89 227.86 29.66 31.17 27.69 3.48 VSP 42 7.85 48.35 225.81 28.75 31.04 25.99 5.05 64 12 W G 8.74 54.27 245.14 28.05 30.62 27.99 2.63 69 CORPN 1228 188.71 30.15 31.97 28.49

REGION WISE ULTRA DELUXE PRODUCT PERFORMANCE AS ON: 09/2017
SL NO REG NO OF SCH OPTD KMs (in LKs) REV ( Rs. in LKs) E P K O R CM UM LYUM VAR 1 ATP 12 2.04 12.42 62.39 409.08 30.65 32.93 28.07 4.86 71 77 65 2 CTR 32 4.03 20.78 134.28 709.53 33.35 34.15 32.97 1.18 78 80 3 E G 64 11.13 68.18 322.37 28.96 30.93 27.38 3.55 68 72 8 4 GNT 74 9.76 56.37 300.57 30.81 33.16 29.27 3.89 9 5 KDP 38 5.97 36.51 182.65 30.59 32.22 29.51 2.71 75 6 KRNL 41 6.99 41.98 208.62 29.86 32.32 29.68 2.64 70 69 7 NEC 14.18 86.57 426.42 30.07 31.85 28.58 3.27 67 NLR 11 1.48 8.93 46.79 295.96 31.63 33.13 28.69 4.44 10 PKSM 61 8.31 50.90 268.86 32.34 34.24 30.26 3.98 VJA 42 5.26 32.05 163.92 31.15 29.64 3.49 73 VSP 52 7.39 45.07 210.60 28.51 30.4 29.22 66 W G 26 3.32 20.02 106.03 661.70 31.94 33.04 30.19 2.85 CORPN 532 79.85 479.78 30.48 32.35 29.19 3.16

REGION WISE EXPRESS PRODUCT PERFORMANCE AS ON: 09/2017
SL NO REG NO OF SCH OPTD KMs (in LKs) REV ( Rs. in LKs) E P K O R CM UM LYUM VAR 1 ATP 250 33.37 209.25 30.82 31.83 28.57 3.26 72 74 67 7 2 CTR 172 23.85 145.49 749.83 31.44 31.82 29.41 2.41 73 68 6 3 E G 99 13.59 82.72 391.58 28.82 29.74 27.9 1.84 70 66 4 GNT 153 21.54 127.58 666.70 30.95 32.51 29.09 3.42 76 8 5 KDP 213 26.46 166.09 835.96 31.59 29.44 3.07 69 KRNL 150 20.24 128.28 611.11 30.2 32.41 29.3 3.11 71 NEC 200 28.16 172.21 815.44 28.96 30.65 28.26 2.39 NLR 210 27.04 162.60 815.41 30.16 30.84 28.05 2.79 60 14 9 PKSM 130 17.00 101.31 540.22 31.79 33.55 30.07 3.48 78 10 VJA 148 19.09 114.29 571.49 29.94 31.74 29.06 2.68 11 VSP 42 4.98 29.34 134.69 847.73 27.06 28.9 0.33 63 12 W G 80 10.62 63.95 311.25 30.08 28.01 2.07 65 CORPON 1846 245.94 30.38 31.63 28.83 2.8

REGION WISE GHAT PRODUCT PERFORMANCE AS ON: 09/2017
SL NO REG NO OF SCH OPTD KMs (in LKs) REV ( Rs. in LKs) E P K O R CM UM LYUM VAR 1 CTR 400 43.66 254.98 39.78 40.78 39.12 1.66 52 53 51 2 KDP 4 0.59 2.96 16.94 90.67 28.91 30.64 30.63 0.01 38 40 3 NLR 16 1.96 12.24 60.18 407.94 30.76 33.34 32.36 0.98 43 42 CORPN 420 46.20 270.17 39.26 40.33 38.76 1.57 50

REGION WISE TELUGUVELUGU PRODUCT PERFORMANCE AS ON: 09/2017
SL NO REG NO OF SCH OPTD KMs (in LKs) REV ( Rs. in LKs) E P K O R CM UM LYUM VAR 1 ATP 470 42.60 265.96 968.37 22.73 23.97 22.25 1.72 70 74 69 5 2 CTR 584 57.48 353.34 24.01 23.92 22.34 1.58 76 73 3 E G 465 47.48 286.05 22.78 23.82 22.65 1.17 72 75 71 4 GNT 600 62.29 378.43 22.88 24.23 23.18 1.05 KDP 430 40.93 248.42 959.81 23.45 24.43 22.24 2.19 68 7 6 KRNL 537 46.11 287.70 22.1 24.48 22.35 2.13 78 NEC 491 48.52 287.29 21.2 22.62 20.64 1.98 65 64 8 NLR 488 45.32 277.35 23.5 23.36 22.09 1.27 9 PKSM 422 43.29 265.59 24.08 22.47 1.61 10 VJA 318 29.28 176.36 632.48 21.6 22.98 22.06 0.92 66 11 VSP 169 15.91 96.74 352.18 22.13 23.35 21.4 1.95 63 12 W G 390 39.61 240.46 872.98 22.04 22.87 21.9 0.97 67 CORPN 5364 518.82 22.72 23.74 22.22 1.52

REGION CITY ORDINBARY PRODUCT PERFORMANCE AS ON: 09/2017
SL NO REG NO OF SCH OPTD KMs (in LKs) REV ( Rs. in LKs) E P K O R CM UM LYUM VAR 1 CTR 37 2.26 14.49 65.89 439.72 29.18 30.34 27.2 3.14 82 84 75 9 2 GNT 46 3.90 17.56 79.46 383.67 20.37 21.85 25.04 -3.19 41 44 54 -10 3 VJA 347 27.34 168.69 580.77 21.24 22.23 22.79 -0.56 42 45 47 -2 4 VSP 466 39.50 236.21 669.99 16.96 18.32 21.59 -3.27 38 -6 CORPN 896 73.00 436.95 19.12 22.28 -1.91 48 -4

REGION WISE METRO EXPRESS PRODUCT PERFORMANCE AS ON: 09/2017
SL NO REG NO OF SCH OPTD KMs (in LKs) REV ( Rs. in LKs) E P K O R CM UM LYUM VAR 1 CTR 41 5.42 32.46 163.02 1011.8 30.06 31.17 28.53 2.64 79 82 78 4 2 GNT 20 2.71 16.14 75.27 455.08 27.78 28.19 27.73 0.46 73 3 NEC 12 1.29 8.02 29.62 193.33 22.92 24.11 20.54 3.57 63 66 57 9 VJA 101 9.73 57.56 256.46 1557.0 26.35 27.05 25.21 1.84 75 50 25 5 VSP 153 16.57 99.78 360.06 2281.1 21.73 22.86 25.93 -3.07 59 71 -8 CORPN 327 35.73 213.97 884.43 5498.4 24.75 25.7 26.02 -0.32 67 70 7

REGION WISE METRO DELUXE PRODUCT PERFORMANCE AS ON: 09/2017
SL NO REG NO OF SCH OPTD KMs ( in Lks) REV (Rs. in Lks) E P K O R CM UM LYUM VAR 1 VJA 7 0.81 4.90 23.60 146.49 29.23 29.87 25.65 4.22 84 85 52 33 CORPN

REGION WISE METRO LUXURY A/C PRODUCT PERFORMANCE AS ON: 08/2017
SL NO REG NO OF SCH OPTD KMs (in LKs) REV ( Rs. in LKs) E P K O R CM UM LYUM VAR 1 VJA 7 1.55 9.90 76.71 529.91 49.64 53.51 46.98 6.53 96 103 91 12 2 VSP 17 2.82 18.34 113.81 824.84 40.33 44.97 43.81 1.16 78 87 85 CORPN 24 4.37 28.25 190.53 1354.6 43.63 47.96 44.93 3.03 84 93 6

RANGE WISE SERVICES OF SUP LUXURY PRODUCT UPTO THE MONTH OF SEPT 2017
SL NO REG EPK RANGE ( In Rs.) TOTAL < 25.00 >30.00 1 NEC 3 6 10 2 EG 4 8 11 56 87 VSP 7 15 31 VJA 18 35 111 177 5 WG 24 37 GNT 52 66 PKSM 74 NLR 51 59 9 CTR 45 KDP 53 70 KRNL 93 109 12 ATP 54 CORPORATION 55 110 634 842

RANGE WISE SERVICES OF ULTRA DELUXE PRODUCT UPTO THE MONTH OF SEPT 2017
SL NO REG EPK RANGE ( In Rs.) TOTAL < 25.00 >30.00 1 NEC 4 5 6 69 90 2 EG 7 8 44 3 VSP 10 34 64 VJA 35 43 WG 29 GNT 73 PKSM 53 NLR 9 CTR 32 KDP 26 31 11 KRNL 42 12 ATP CORPORATION 21 24 444 569

RANGE WISE SERVICES OF EXPRESS PRODUCT UPTO THE MONTH OF SEPT 2017
SL NO REG EPK RANGE ( In Rs.) TOTAL < 25.00 >30.00 1 NEC 4 3 10 26 23 32 145 243 2 EG 8 17 20 18 55 121 VSP 6 5 14 44 VJA 11 104 150 WG 47 89 GNT 7 15 174 226 PKSM 123 134 NLR 25 21 112 189 9 CTR 16 12 124 175 KDP 13 178 214 KRNL 19 128 169 ATP 33 173 250 CORPORATION 31 70 118 161 203 1377 2004

RANGE WISE SERVICES OF TELUGUVELUGU PRODUCT
UPTO THE MONTH OF SEPT 2017 SL NO REG EPK RANGE( In Rs.) TOTAL <15.00 15.01 TO 18.00 18.01 TO 20.00 20.01 TO 22.00 22.01 TO 24.00 24.00 TO 26.00 >26.00 1 NEC 3 29 90 99 92 84 487 2 EG 16 24 35 80 114 125 167 561 VSP 6 19 40 33 43 172 4 VJA 38 36 41 66 82 75 342 5 WG 58 123 101 74 480 GNT 8 25 57 137 147 152 249 775 7 PKSM 15 79 87 70 136 430 NLR 14 59 106 71 104 429 9 CTR 27 83 96 181 560 10 KDP 34 63 165 413 11 KRNL 44 68 88 471 12 ATP 103 130 426 CORPORATION 258 591 937 1099 1037 1580 5546

PRODUCT WISE NO OF SERVICES IN LOSSES
DETAILS OF SERVICES IN LOSSES IN SPECIAL TYPE PRODUCTS FOR THE MONTH OF AUG 2017 SL NO REG PRODUCT WISE NO OF SERVICES IN LOSSES AMVT GRD + GRD INDRA SL U DLX EXP TOTAL 1 ATP 33 8 123 165 2 CTR 0 19 3 218 240 E G 24 15 38 77 4 GNT 9 16 107 132 5 KDP 14 93 140 6 KRNL 29 7 80 116 NEC 32 148 189 NLR 83 92 PKSM 42 10 VJA 69 20 68 157 11 VSP 17 39 63 12 W G 18 37 57 CORPN 265 137 1066 1470

REGION WISE PROFITABILITY OF SERVICES IN EXPRESS PRODUCT FOR THE MONTH OF AUG 2017
SL NO REG TOTAL SERVICES No of Services in Loss % 1 ATP 247 123 49.80 2 CTR 627 218 34.77 3 E G 118 38 32.20 4 GNT 230 107 46.52 5 KDP 227 93 40.97 6 KRNL 169 80 47.34 7 NEC 243 148 60.91 8 NLR 176 83 47.16 9 PKSM 128 32 25.00 10 VJA 68 45.95 11 VSP 45 39 86.67 12 W G 89 37 41.57 CORPN 2447 1066 43.56

No of Services with > Rs. ONE Lakh Loss
REGION WISE PROFITABILITY OF SERVICES IN TVG PRODUCT FOR THE MONTH OF AUG 2017 SL NO REG TOTAL SERVICES No of Services with > Rs. ONE Lakh Loss % 1 ATP 458 155 33.84 2 CTR 564 219 38.83 3 E G 570 30 5.26 4 GNT 779 118 15.15 5 KDP 447 131 29.31 6 KRNL 557 172 30.88 7 NEC 484 209 43.18 8 NLR 425 136 32.00 9 PKSM 431 123 28.54 10 VJA 356 79 22.19 11 VSP 180 47 26.11 12 W G 477 25.79 CORPN 5728 1542 26.92

CENTRAL SCHEDULE CELL

SUMMARY OF INSPECTIONS BY RMs UP TO SEPTEMBER 2017
S.NO REGION NO.OF INSPECTIONS TO BE DONE NO.OF INSPECTIONS DONE VARIANCE 1 N.E.C 12 9 -3 2 VSP 5 -7 3 E.G 4 W.G 10 -2 VJA 6 GNT 36 24 7 PKSM -9 8 NLR -12 CTR KDP -4 11 KRNL ATP -10 T O T A L 144 94 -50

Inspection of Depots by RMs FROM APR 2017 to SEP 2017 MONTH KDP KRNL
ATP NLR CTR PKSM KRI GNT WG NEC VSP EG Apr-17 PDTR GDLR TVR, GVPT-I TNL,BPTL, VNK, NRT, GNT-1, GNT-2, TNK, TPG SKLM-2, SLR WTR, SML, VSC RJY, AMP, RZL May-17 RCYT, BDVL VYR, ATNR VNK,PNR, MCL, PDRL,CPT, MGL,TNL PLKD, VZM RJY, GKVRM ,RCPM, TUNI Jun-17 PLVD JPT, VDPM GNT-2, GNT-I BPTL,TNL, NRT,SAP, NRT,RPL, ELSM, KKD, RZL Jul-17 JMD GVRM, IBM PDRL,MCL, CPT, MGL,VNK, PNR VZM, SKOTA, PLS AMP Aug-17 PDTR, PLVD DMM, RDG OGL,PDL NRT, SAP, GNT-I GNT-II, RPL,TNL, BPTL,RPL TNK,TPG PPM, SKLM-I SML, MDWD RVPM Sep-17 BDVL VJA, GVPT-2 CPT, KVR, NDD SKLM-2 MDP, GWK

REGION WISE CLASH OF TIMINGS ON MAJOR ROUTES
Sl.no REGION ROUTE 1 ANATAPUR ATP - TDP 2 CHITTOOR CTR-PLMR 3 TPT-CTR 4 TPT-PLR 5 GUNTUR GNT-PNR 6 KADAPA KDP-PDTR 7 KRISHNA VJA-PMR 8 KURNOOL KNL-NDK 9 KNL-YMG 10 NEC VZM-VSP 11 NELLORE NLR-ATK-N 12 SLPT-SKHT 13 PRAKASAM OGL-ADK 14 OGL-KDKR 15 OGL-PDL 16 WEST GODAVARI ELR - BVRM

REGION WISE ARRIVAL DELAYS FOR THE MONTH SEPTEMBER-2017
SL.NO REGION ARRIVAL DELAYS TOTAL SERVICES BELOW 30 MIN. % 31 TO 60 MIN. 61 TO 120 MIN. MORE THAN 120 MIN. TOTAL SERVICES DELAYED 1 ATP 10694 108 1.01 1571 14.69 946 8.85 2733 26% 2 CTR 17538 225 1.28 2981 17.00 1703 9.71 234 1.33 5143 31% 3 E.G 12301 146 1.19 3496 28.42 2796 22.73 375 3.05 6813 56% 4 GNT 7013 66 0.94 986 14.06 711 10.14 92 1.31 1855 5 KDP 7160 54 0.75 1130 15.78 762 10.64 107 1.49 2053 6 KRI 16497 -528 -3.20 3918 23.75 3323 20.14 406 2.46 7119 44% 7 KRNL 11994 137 1.14 1947 16.23 737 6.14 100 0.83 2921 25% 8 NEC 2303 25 1.09 579 25.14 774 33.61 122 5.30 1500 66% 9 NLR 5230 48 0.92 828 15.83 583 11.15 119 2.28 1578 32% 10 PKSM 6748 80 1132 16.78 889 13.17 135 2.00 2236 34% 11 VSP 5615 77 1.37 1131 1059 18.86 168 2.99 2435 47% 12 W.G 3005 29 0.97 623 20.73 445 14.81 65 2.16 1162 40% TOTAL 106098 467 0.44 20322 19.15 14728 13.88 2031 1.91 37548 37%

REGION WISE DEPARTURE DELAYS FOR THE MONTH SEPTEMBER-2017
SL.NO REGION DEPARTURE DELAYS TOTAL SERVICES BELOW 30 MIN. % 31 TO 60 MIN. 61 TO 120 MIN. MORE THAN 120 MIN. TOTAL SERVICES DELAYED 1 ATP 10703 49 0.46 467 4.36 126 1.18 21 0.20 663 8% 2 CTR 17568 172 0.98 1042 5.93 252 1.43 27 0.15 1493 11% 3 E.G 12307 87 0.71 705 5.73 280 2.28 36 0.29 1108 10% 4 GNT 7016 35 0.50 331 4.72 88 1.25 17 0.24 471 5 KDP 7174 34 0.47 267 3.72 82 1.14 13 0.18 396 7% 6 KRI 16513 110 0.67 733 4.44 154 0.93 32 0.19 1029 7 KRNL 12001 76 0.63 563 4.69 155 1.29 0.22 821 8 NEC 2303 0.35 73 3.17 33 0.30 121 6% 9 NLR 5244 25 0.48 175 3.34 1.56 12 0.23 294 10 PKSM 6757 22 0.33 208 3.08 29 0.43 281 5% 11 VSP 5621 44 0.78 381 6.78 104 1.85 0.12 536 12% W.G 3007 0.03 58 1.93 0.37 0.10 3% TOTAL 106214 0.62 5003 4.71 1396 1.31 224 0.21 7286

TO BE OPERATED SERVICES Wrong Assignment Services
OPRS VEHICLE ASSIGNMENT AND TRACKING STATUS REPORT( TO ) S.NO. NAME TOTAL SERVICES CANCELLED SERVICES TO BE OPERATED SERVICES Services Assigned Services Not Assigned Not Assigned % Tracked Not Tracked Wrong Assignment Services Not Tracked % 1 Anantapur 10703 118 10585 8948 1637 15% 7856 1092 311 10% 2 Chittoor 17568 1046 16522 15968 554 3% 14017 1951 662 12% 3 East Godavari 12307 71 12236 11902 334 10849 1053 269 9% 4 Guntur 7016 968 6048 0% 5659 389 188 6% 5 Kadapa 7174 593 6581 6346 235 4% 5638 708 417 11% 6 Krishna 16513 365 16148 16099 49 15118 981 259 7 Kurnool 12001 297 11704 11480 224 2% 10277 1203 396 8 Nec Region 2303 22 2281 2218 63 2084 134 46 9 Nellore 5244 352 4892 4839 53 1% 4403 436 157 10 Prakasam 6757 277 6480 6354 126 5868 486 200 8% 11 Visakhapatnam 5621 5204 5044 160 4385 659 124 13% 12 West Godavari 3007 91 2916 2853 2700 153 81 5% TOTAL 106214 4617 101597 98099 3498 88854 9245 3110

REGION WISE DDs BOOKED FOR THE MONTH OF SEPTEMBER-2017
SL.NO REGION CONDUCTORS DRIVERS ON ROLLS EXCESS/SHORT TOTAL DDs BOOKED AVG.DDs PER DAY 1 ATP 1353 -11 778 26 1704 12 1747 58 2 KDP 1330 17 649 22 1387 43 1991 66 3 KRNL 1315 -29 1253 42 1771 1359 45 4 NLR 1411 1355 1679 5 1811 60 PKSM 1297 37 615 21 1628 53 1130 38 6 CTR 2625 202 1618 54 3056 3072 102 7 GNT 2002 39 3428 114 1913 3474 116 8 KRI 2207 810 27 2614 10 1820 61 9 WG 1037 -9 1392 46 1070 1264 EG 1200 1208 40 1503 -39 3334 111 11 VSP 1949 -15 1198 1796 -21 1843 NEC 1523 1524 51 1351 CORPORATION 19249 211 15828 528 21472 121 24665 822

CORRIDOR STUDY ON RATIONALIZATION OF SERVICES
SL. NO DATES OF SURVEY CORRIDOR SURVEY CONDUCTED BUS STATIONS BUSES SAVED IND S.LUX U.DLX EXP M.EXP TOTAL 1 26/09/2016, SRISAILAM 2 5 9 27/09/2016 17/10/2016. KNL - TPT KURNOOL, KADAPA, TIRUPATI 3 18 22 18/10/2016 21/11/2016, VJA - TPT VJA, OGL, NLR,TPT 4 23 32 22/11/2016 20/03/2017 VIJAYAWADA VJA,RJY,VSP 10 21/03/2017 VISAKHAPATNAM 12/4/2017 BANGALORE AMT-1, GRD-1, EXP-7, S.EXP-13 S.SLX-2 27 13/04/2017 7 KADAPA - NELLORE MEETING CONDUCTED AND RATIONALIZED THE ROUTE 6 14/09/2017 CHENNAI CHENNAI & TIRUPATI REPORT TO BE SUBMIT 15/09/2018 TOTAL No.of Buses saved 13 17 63 100

REGION WISE DETAILS OF EXCESS O.T HOURS
SL.NO REG NO.OF OT SERVICES TOTAL O.T PAID in Hrs: Mins O.T AS PER CIRCULAR in Hrs: Mins VARIANCE in Hrs: Mins 1 NEC 126 223:05 215:45 7:20 2 VSP 97 264:49 144:38 120:11 3 EG 138 238:20 219:22 18:58 4 WG 85 192:15 161:20 30:55 5 KRI 150 340:25 318:54 21:31 6 GNT 86 512:00 422:50 89:10 7 PKSM 68 203:45 183:18 20:27 8 NLR 108 254:00 206:42 47:18 9 CTR 253 772:48 686:46 86:02 10 KDP 275 562:30 560:38 1:52 11 KRNL 139 480:00 506:00 0:00 12 ATP 234 622:27 CORP 1759 4666:24 4248:40 443:44

REGION WISE SUMMARY OF TIMS
Sl.No Region No of TIMs Required No of TIMS held No. of Tims Not working No of TIMS working Variance 1 NEC 1016 1202 152 1050 34 2 VSP 1611 1609 134 1475 -136 3 EG 983 1221 83 1138 155 4 WG 695 818 221 597 -98 5 KRI 1573 2016 9 2007 434 6 GNT 1083 1473 173 1300 217 7 PKSM 900 941 94 847 -53 8 NLR 928 997 97 -28 CTR 1421 1486 82 1404 -17 10 KDP 943 1145 105 1040 11 KNL 1054 1135 1133 79 12 ATP 1008 1217 315 902 -106 CORP 13215 15260 1467 13793 578

REGION WISE ADDITIONAL REQUIREMENT OF DRIVER 31.07.2017
SL.NO REGION ADDITIONAL REQUIREMENT 1 NEC 82 2 VSP 74 3 E.G 139 4 W.G 5.2 5 KRI 136 6 GNT 55 7 PKSM 8 NLR 86 9 CTR 158 10 KDP 128 11 KRNL 153 12 ATP 174 CORP 1264.2

REGION WISE SUMMARY OF STAGE POLES & TIMING BOARDS
SL.NO REGION NO. OF IDENTIFIED PLACES NO. POLES ERRECTED VARIANCE 1 NEC 312 2 VSP 159 3 EG 146 143 4 WG 105 5 KRI 500 483 17 6 GNT 529 7 PKSM 86 8 NLR 108 106 9 CTR 276 10 KDP 94 73 21 11 KRNL 89 75 14 12 ATP 58 CORPORATION 2462 2405 57

IMPACT OF CITY FARE RATIONALISATION UPTO SEP’17
PERIOD VIJAYAWADA CITY VISAKHAPATNAM CITY C.ORD M.EXP BEFORE AVG.EARNINGS PER DAY APR’17 TO JULY' ( IN LAKHS) 21.21 8.73 24.44 13.29 E.P.K 22.54 27.00 18.88 22.78 AFTER AVG.EARNINGS PER DAY in AUG & SEP’ (IN LAKHS) 19.78 8.75 22.39 12.49 21.69 27.17 17.22 22.34 VARIANCE EARNINGS -1.43 0.02 -2.05 -0.80 -0.85 0.17 -1.66 -0.44

IMPACT OF CITY FARE RATIONALISATION IN SEP’17
PERIOD VIJAYAWADA CITY VISAKHAPATNAM CITY C.ORD M.EXP BEFORE AVG.EARNINGS PER DAY IN SEP’ ( IN LAKHS) 19.37 7.96 17.81 10.60 E.P.K 20.82 23.16 14.35 17.93 AFTER AVG.EARNINGS PER DAY IN SEP’ (IN LAKHS) 19.36 8.55 22.33 12.00 21.24 26.35 16.96 21.73 VARIANCE EARNINGS -0.01 0.59 4.52 1.40 0.42 3.19 2.61 3.80

REGION WISE STUDENT BUS PASS STATUS ACTUALS Vs ACTUALS
UPTO SEP'17 UPTO SEP'16 VARIANCE Free Concession Total ATP 20895 36857 57752 22187 40912 63099 -1292 -4055 -5347 CTR 31163 50660 81823 32800 56528 89328 -1637 -5868 -7505 EG 84182 44441 128623 64108 47275 111383 20074 -2834 17240 GNT 120327 41888 162215 103604 48555 152159 16723 -6667 10056 KDP 20548 32638 53186 16387 35822 52209 4161 -3184 977 KRI 55749 72600 128349 37540 78490 116030 18209 -5890 12319 KRNL 20816 45842 66658 20399 48016 68415 417 -2174 -1757 NLR 60661 28847 89508 45691 31918 77609 14970 -3071 11899 NEC 21431 73788 95219 23608 77545 101153 -2177 -3757 -5934 PRKM 37126 26493 63619 40215 31306 71521 -3089 -4813 -7902 VSP 36419 110676 147095 34318 113394 147712 2101 -2718 -617 WG 57999 30266 88265 52638 34378 87016 5361 -4112 1249 CORP 567316 594996 493495 644139 73821 -49143 24678

REGION WISE STUDENT BUS PASS STATUS TARGET Vs ACTUALS
TARGETS UPTO SEP'17 BALANCE TO ACHIEVE Free Concession Total Free* ATP 27549 61782 89331 20895 36857 57752 -6654 24925 31579 CTR 39346 82744 122090 31163 50660 81823 -8183 32084 40267 EG 66907 65303 132210 84182 44441 128623 17275 20862 3587 GNT 108643 82369 191012 120327 41888 162215 11684 40481 28797 KDP 22019 53559 75578 20548 32638 53186 -1471 20921 22392 KRI 44497 112599 157096 55749 72600 128349 11252 39999 28747 KRNL 30726 74716 105442 20816 45842 66658 -9910 28874 38784 NLR 46273 45454 91727 60661 28847 89508 14388 16607 2219 NEC 29836 106903 136739 21431 73788 95219 -8405 33115 41520 PRKM 40363 52959 93322 37126 26493 63619 -3237 26466 29703 VSP 41768 145463 187231 36419 110676 147095 -5349 34787 40136 WG 79153 43794 122947 57999 30266 88265 -21154 13528 34682 CORP 577080 927645 567316 594996 -9764 332649 342413 * FREE PASSES CAN'T BE ISSUED AFTER SEP 30TH - CORP ALMOST ACHIEVED FREE PASSES TARGET HUGE GAP IN CONCESSION BUS PASSES AGAINST TARGETS AND AGAINST LAST YEAR ACTUALS ALSO

DETAILS OF Major & A-Class BUS STATIONS NO.OF PASSENGERS UTILISING
NO.OF DEPARTURES NO.OF PLATFORMS NO.OF PASSENGERS UTILISING 1 PNBS/VJA MAJOR 2992 61 128000 2 City Bus Port/VJA 4007 7 80000 3 DBSC,VSP 1982 29 65000 4 NTR BUS STATION,GNT 2958 48 90000 5 ONGOLE 1446 28 35000 6 CBS,TPT 3672 64 120000 Kurnool 1476 19 60000 8 Srikakulam A 798 25 9 Vizianagaram 833 37000 10 Rajahmundry 960 29 17000 11 Kakinada 886 17 20000 12 ELURU NEW B/S 750 16 30000 13 MACHILIPATNAM 410 11 14000 14 Nellore Main B/S 860 26 45000 15 PSR B/S,NLR 802 32000 16 CHITTOOR 580 41 18000 Kadapa 670 42000 18 Nandyal 850 30 46000 Anantapuramu 1048 36000

Bus station facilities Judgment Criteria
SOLID WASTE MANAGEMENT-350 Marks. Is the Bus Terminal regularly cleaned and swept? 2. How readily available are litterbins within the premises? 3. How readily available are litterbins within the commercial shops/vending zones in the vicinity of the premises? 4. Waste from bus terminal is segregated from litterbins and segregation is maintained till disposal/treatments (Wet & Dry waste)? 5. What proportion of solid waste generated is removed daily by an authorized operator? 6. What percentage of waste is reused or treated on-site?

SANITATION-380 Marks 7. Are the number of seats provided in toilets as per norms for men and women? 8. Is there a separate entrance provided for men and women? 9. Are the toilet facilities designed as per the universal access criteria? Are there a sanitary napkin dispensers and incinerators available? 11. What is the provision for water supply to the toilet? 12. What is the cleaning schedule of the toilet? 13. Does the bus terminal recycled/treat its own waste water? 14. Are the bus station toilets connected to a scientific containment system for faecal waste? 15. Does bus station practice scheduled dislodging for theirs septic tanks/twin pits?

ENVIRONMENTAL SUSTAINABILITY-120 Marks
16. Is there a provision for rain water harvesting on-site? 17. What percentage surface area of the bus terminal is covered by greenery? IEC/CAPACITY/BUILDING -150 Marks 18. Are sac posters and hoardings promoting sanitation prevalent inside the bus terminal? 19. Are ASLI-TARRAKI posters posted in the bus terminal? 20. Do all publicity accessible toilets have IEC materials related to sanitation(Hand wash, Water usage & etc.,)? 21. Are sanitation workers provided with proper protective equipment (PPE) for theirs duties? 22. Does a grievance redressal system exist for sanitation challengers within the bus terminal?

DLC MEETINGS CONDUCTED FROM 10.04.2017 AFTER FORMATION OF NEW DLC s
S.No. DISTRICT DATE OF THE MEETING 1st 2nd 3rd 4th 5th 6th 1 NEC 2 VSP 3 EG 4 WG 5 KRISHNA 6 GNT 7 PKSM 8 NLR 9 CTR 10 ATP 11 KDP 12 KRNL

SUMMARY OF SPECIAL DRIVE CONDUCTED BY AMVIs FROM APRIL 2017 TO SEP 2017
S.No. Region No of Checks No. of cases booked Penalty In Rs. Vehicles seized 1 NEC 21072 5448 311 2 VSP 17802 1925 608 3 EG 25688 2320 315 4 WG 11347 2411 498 5 KRI 43277 6144 1019 6 GNT 7583 1528 908 7 PKSM 7524 2587 556 8 NLR 31363 12261 9 CTR 9830 392996 377 10 ATP 24200 2450 670803 974 11 KDP 13465 4609 1812 12 KRNL 3650 1714 548 TOTAL 216801 43401 20187

COMPLAINTS & GRIVENCES

CATEGORY WISE MAILS RECEIVED DURING SEPTEMBER 2017 (in %)
S NO CATEGORY OF MAILS RECEIVED NO OF MAILS RECEIVED PERCENTAGE 1 REFUND A AMOUNT DEBITED TICKET NOT GENERATED 209 7.66 B DRIVER DID NOT PICK UP/ REQUEST FOR PICK UP POINT CHANGE 41 1.50 C SERVICE CANCEL 76 2.78 D SERVICE DELAY 45 1.65 E SERVICE DOWNGRADATION 15 0.55 F TICKET CANCELLATION 818 29.97 REFUND TOTAL 1204 44.12 2 CREW BEHAVIOUR 72 2.64 3 VEHICLE CONDITION 95 3.48 4 /SMS NOT RECEIVED 366 13.41 5 GENERAL ENQUIRY/SUGGESTIONS 326 11.95 6 REQUEST FOR BUS SERVICES 49 1.80 7 JUST DIAL(7700 CALLS) 173 6.34 8 PROMOTION FROM COMPANIES 250 9.16 9 ISSUES RELATED FEMALE PASSENGERS 62 2.27 10 OTHERS 132 4.84 TOTAL 2729 100.00

CATEGORY WISE MAILS RECEIVED DURING SEPTEMBER 2017(in %)

REGION WISE STATUS OF THE CASES ON REPRESENTATIONS
SL.No. REGION TOTAL CASES ACTION PENDING ACTION TAKEN 1 NEC 5 2 3 VSP 7 6 EG 4 WG VJA 10 9 GNT PKM 14 8 NLR CTR 15 KDP 11 KRNL 12 ATP CORPN 108 20 88

ACCIDENTS

DEFINITION OF ACCIDENT :
An accident is an occurrence during and in the course of the bus operation resulting in injury to or death of a person or animal and/or damage to property. -Compendium of Transport Terms, CIRT. ACCIDENTS CLASSIFICATION: I. Fatal: A fatal accident is one involving bus resulting in loss of human life arising out of serious injuries, immediately or afterwards. II. Major: A major accident is one involving grievous hurt to human beings and/or loss or damage to property exceeding Rs.5,000/-. III. Minor: A minor accident is one involving simple bodily injuries to human beings and/or loss or damage to property exceeding Rs.500/- but not exceeding Rs.5,000/-. Note: i. Grievous hurt is an injury which requires hospitalization of the victim. ii. Simple bodily is an injury which requires only medical treatment as an out-patient.

Calculation of Accident Rate
Rate of Accidents = A+B+C+(D-C) E Where, A = No.of Major accidents, B = No.of Minor accidents C = No.of Fatal accidents, D = No.of fatalities in accidents E = Effective .Kms Operated (in lakhs) Calculating the Rate of Accidents by adopting the above methodology as followed by CIRT,Pune. Ref: C4/2(10)/2010-OPD

ACCIDENT PERIODICAL FOR AND UPTO SEP 2017
REGION FOR SEP'17 FROM APR'17 TO SEP'17 MTA MTB MTC Total ACC. RATE NEC 3 9 5 17 0.17 15 24 12 51 0.08 VSP 2 6 10 0.09 4 23 42 0.07 EG 14 0.15 21 20 61 0.10 WG 1 0.06 8 0.06 KRI 11 0.08 22 45 27 94 0.11 GNT 13 0.11 31 19 67 0.09 PKSM 0.13 16 18 48 NLR 0.10 40 CTR 33 69 KRNL 46 KDP 30 ATP 34 72 29 135 170 302 160 632

ACCIDENT RATE FOR THE MONTH OF SEP 2017

FATAL/NON FATAL ACCIDENTS FOR AND UPTO SEP 2017
FOR SEP'17 FROM APR TO SEP'17 Region FATAL NON FATAL Total NEC 3 14 17 15 36 51 VSP 2 8 10 4 38 42 EG 21 40 61 WG 1 13 23 KRI 7 11 22 72 94 GNT 50 67 PKSM 16 32 48 NLR 6 9 30 CTR 46 69 KRNL 12 34 KDP 39 ATP 5 101 135 170 462 632

REGION WISE RTC & HIRE BUSES ACCIDENT RATE - SEP 2017
REGIONS FATAL MAJOR MINOR TOTAL DEATHS Total KMs (Lakhs) ACC.RATE OF RTC BUSES ACC.RATE OF HIRE BUSES ACC.RATE OF RTC &HIRE BUSES NEC 3 9 5 17 98.15 0.16 0.20 0.17 VSP 2 6 10 101.78 0.07 0.09 EG 4 14 101.02 0.12 0.22 0.15 VZM Z 20 12 41 300.95 0.11 0.21 0.14 WG 1 65.00 0.08 0.00 0.06 KRI 11 144.70 0.05 GNT 8 13 118.91 0.10 VJA Z 15 28 328.61 PKSM 89.79 0.13 NLR 93.98 CTR 21 160.85 NLR Z 22 344.62 KRNL 102.27 0.04 KDP 93.87 ATP 98.71 KDP Z 25 294.85 CORP 34 72 29 135 35

REGION WISE RTC & HIRE BUSES ACCIDENT RATE APR TO SEP 2017
REGIONS FATAL MAJOR MINOR TOTAL DEATHS Total KMs (Lakhs) ACC.RATE OF RTC BUSES ACC.RATE OF HIRE BUSES ACC.RATE OF RTC &HIRE BUSES NEC 15 24 12 51 610.23 0.08 0.09 VSP 4 23 42 626.94 0.06 0.10 0.07 EG 21 20 61 620.91 0.11 VZM Z 40 67 47 154 WG 10 8 5 404.12 0.04 KRI 22 45 27 94 25 908.99 GNT 17 31 19 18 739.04 VJA Z 49 84 184 53 PKSM 16 14 48 557.7 NLR 588.34 0.03 CTR 33 13 69 NLR Z 73 35 157 58 KRNL 46 643.58 KDP 30 9 582.78 ATP 622.86 KDP Z 32 78 137 34 CORP 170 302 160 632 185

REGION WISE RTC BUSES ACCIDENT RATE - SEP 2017
REGIONS FATAL MAJOR MINOR TOTAL DEATHS Total KMs (Lakhs) ACC.RATE OF RTC BUSES NEC 2 3 5 10 63.80 0.16 VSP 1 76.41 0.07 EG 9 78.03 0.12 VZM Z 11 8 24 218.25 0.11 WG 4 47.75 0.08 KRI 6 111.24 0.05 GNT 86.90 0.10 VJA Z 7 19 245.89 PKSM 71.03 NLR 76.33 0.09 CTR 13 21 137.14 0.15 NLR Z 36 284.49 0.13 KRNL 74.92 KDP 61.72 ATP 72.01 KDP Z 20 208.65 CORP 52 23 99 957.28

REGION WISE RTC BUSES ACCIDENT RATE - APR TO SEP 2017
REGIONS FATAL MAJOR MINOR TOTAL DEATHS Total KMs (Lakhs) ACC.RATE OF RTC BUSES NEC 10 14 8 32 403.23 0.08 VSP 2 16 26 470.92 0.06 EG 17 45 481.31 0.09 VZM Z 47 30 103 WG 7 4 19 302.51 KRI 36 23 75 703.51 0.11 GNT 12 20 13 547.28 VJA Z 63 40 139 38 1553.3 PKSM 11 442.26 NLR 37 480.92 CTR 28 60 870.78 0.07 NLR Z 62 31 133 48 KRNL 478.57 KDP 9 22 5 384.95 ATP 21 34 456.73 KDP Z 24 55 100 25 CORP 126 227 122 475 137

REGION WISE HIRE BUSES ACCIDENT RATE - SEP 2017
REGIONS FATAL MAJOR MINOR TOTAL DEATHS Total KMs (Lakhs) ACC.RATE OF RTC BUSES NEC 1 6 7 34.35 0.20 VSP 3 5 25.37 EG 2 22.99 0.22 VZM Z 4 9 17 82.70 0.21 WG 17.25 0.00 KRI 33.46 0.15 GNT 32.01 0.12 VJA Z 82.72 0.11 PKSM 18.76 NLR 17.65 CTR 23.71 NLR Z 60.13 0.10 KRNL 27.35 0.04 KDP 32.15 0.09 ATP 26.70 KDP Z 86.20 0.06 CORP 10 20 36 11 311.76

REGION WISE HIRE BUSES ACCIDENT RATE - APR TO SEP 2017
REGIONS FATAL MAJOR MINOR TOTAL DEATHS Total KMs (Lakhs) ACC.RATE OF RTC BUSES NEC 5 10 4 19 207.00 0.09 VSP 2 7 16 156.02 0.10 EG 3 6 139.60 0.11 VZM Z 14 20 17 51 502.61 WG 1 101.61 0.04 KRI 9 8 205.48 GNT 11 22 191.76 VJA Z 13 21 45 15 498.85 PKSM 12 115.44 NLR 107.42 0.03 CTR 146.03 0.06 NLR Z 24 368.90 0.07 KRNL 165.01 KDP 197.83 0.08 ATP 166.13 KDP Z 23 37 528.97 CORP 44 75 38 157 48

ACCIDENTS REGION/ DEPOT WISE FOR & APR-SEP'17
ATP REGION KDP REGION KRNL REGION DEPOT FOR SEP'17 APRIL-SEP'17 MTA MTB MTC TOT Tot ATP 1 2 3 5 BDVL 6 ADN DMM 4 KDP 7 ALG GTY JMD ATK(K) GTKL MYDK 8 BPL HDP PDTR DHN KDR PLVD 10 KKL KLDG RJPT KNL-1 MDKS RCTY KNL-2 PNGD 12 30 9 51 NDK PTPY NDL RYDG PKD TDP YMG URKD 11 21 13 46 27 40

ACCIDENTS REGION/ DEPOT WISE FOR & APR- SEP'17
CTR REGION NLR REGION PKSM REGION DEPOT FOR SEP'17 UPTO SEP'17 MTA MTB MTC TOT TPT 2 4 1 5 ATK(N) 3 7 ADK ALPR GDR CRL 8 MGLM KVL 6 GDLR TML NLR-1 KDKR SKHT NLR -2 KNG 12 PTR RPR MRKP STVD SLPT OGL CTR 1 9 UDGR PDL CTR 2 VKD 11 16 18 14 48 MPL 1 10 VGR MPL 2 22 40 PLMR PLR KPM 13 21 23 33 69

GNT REGION KRI REGION WG REGION DEPOT FOR SEP'17 UPTO SEP'17 MTA MTB MTC TOT TOTAL TOTL BPTL 1 3 5 JPT 2 BVRM CPT 6 11 NZD ELR GNT-1 TVR 4 7 JRG GNT-2 8 VJA KVR MCL GVRM NSP MNGL MTM NDD NRT GDV TPG PDRL AVG TNK PNR VYR 10 23 RPL GVPT- 1 16 SAP IBM TNL 12 GVPT- 2 VNK VDPM 13 17 31 19 67 ATNR 22 45 27 94

EG REGION VSP REGION NEC REGION DEPOT FOR SEP'17 UPTO SEP'17 MTA MTB MTC TOTAL TOT AMP 1 2 6 5 3 14 AKP PLKD 4 8 GKRM GWK PLS RJY 9 MDP PPM RVPM MDWD SKT RZL NRPM 7 SLR ELSM PDR SKL-1 KKD SML SKL-2 RCPM VSP TKL TUNI WTR VZM 21 20 61 VSC 17 15 24 12 51 10 23 42

TYPE -WISE ACCIDENTS – FOR & APR-SEP 2017
FOR SEP'17 APR-SEP'17 MTA MTB MTC TOTAL % VENNELA 1 0.74 2 0.32 AMARAVATHI 0.00 0.16 GARUDA+ 3 0.47 CORONA GARUDA 4 0.63 INDRA 5 3.70 8 12 1.90 SL 6 10 7.41 15 47 24 86 13.61 U.DLX 11.11 9 22 40 6.33 METRO EXP/ METRO LUXURY 7 21 3.32 EXP/ S EXP 25 37 27.41 44 77 35 156 24.68 CO/TVG/ ORDINARY 61 45.19 91 130 83 304 48.10 34 72 29 135 100.00 170 302 160 632

FATALITIES DUE TO FATAL ACCIDENTS FOR SEP -2017(RTC & HIRE)
REGIONS CREW PASSENGERS PEDESTRIANS CYCLISTS TWO WHEELERS THREE WHEELERS FOUR WHEELERS Others TOTAL NEC 1 3 VSP 2 EG 4 VZM Z 5 9 WG KRI GNT VJA Z 6 10 PKSM NLR CTR NLR Z 7 12 KRNL KDP ATP KDP Z CORP 20 35 %age 17.14 0.00 57.14 8.57 100.00

FATALITIES DUE TO FATAL ACCIDENTS FOR SEP -2017(RTC & HIRE)

FATALITIES DUE TO FATAL ACCIDENTS – APR TO SEP 2017(RTC & HIRE)
REGIONS CREW PASSENGERS PEDESTRIANS CYCLISTS TWO WHEELERS THREE WHEELERS FOUR WHEELERS Others TOTAL NEC 4 3 15 VSP 2 1 EG 5 12 21 VZM Z 8 7 17 40 WG 10 KRI 6 9 25 GNT 18 VJA Z 14 20 53 PKSM NLR CTR 11 27 NLR Z 24 58 KRNL 13 KDP ATP KDP Z 34 CORP 32 35 72 185

PERSONS INJURED IN ACCIDENTS FOR SEP -2017(RTC & HIRE)
REGIONS CREW PASSENGERS PEDESTRIANS CYCLISTS TWO WHEELERS THREE WHEELERS FOUR WHEELERS Others TOTAL NEC 3 7 13 VSP 1 9 EG 4 10 VZM Z 12 32 WG 5 KRI 2 6 16 GNT 11 VJA Z PKSM 19 NLR CTR 26 NLR Z 23 55 KRNL KDP 18 ATP KDP Z 20 50 CORP 14 68 47 169 %age 8.28 40.24 9.47 0.00 27.81 6.51 5.92 1.78 100.00

PERSONS INJURED IN ACCIDENTS FOR SEP -2017(RTC & HIRE)

PERSONS INJURED IN ACCIDENTS –APR TO SEP 2017(RTC & HIRE)
REGIONS CREW PASSENGERS PEDESTRIANS CYCLISTS TWO WHEELERS THREE WHEELERS FOUR WHEELERS Others TOTAL NEC 4 7 2 19 1 41 VSP 16 5 14 3 40 EG 31 9 23 72 VZM Z 51 21 56 12 154 WG 13 6 30 KRI 45 11 10 8 115 GNT 28 VJA Z 25 64 20 217 PKSM 24 59 NLR 37 76 CTR 46 26 93 NLR Z 107 61 228 KRNL 15 79 KDP 27 ATP 78 KDP Z 95 216 CORP 38 325 226 66 55 815

HOUR -WISE ACCIDENTS PARTICULARS FOR SEP 2017
MTA MTB MTC Total 00:00-01:00 01:00-02:00 3 1 4 02:00-03:00 2 03:00-04:00 04:00-05:00 05:00-06:00 06:00-07:00 6 07:00-08:00 08:00-09:00 9 09:00-10:00 10 12 10:00-11:00 7 11:00-12:00 12:00-13:00 13:00-14:00 14:00-15:00 5 15:00-16:00 8 16:00-17:00 11 17:00-18:00 18:00-19:00 19:00-20:00 20:00-21:00 21:00-22:00 22:00-23:00 23:00-00:00 34 72 29 135

HOUR -WISE ACCIDENTS PARTICULARS FROM APR TO SEP 2017
MTA MTB MTC Total 00:00-01:00 2 6 10 01:00-02:00 1 3 02:00-03:00 9 03:00-04:00 12 4 18 04:00-05:00 13 23 05:00-06:00 17 06:00-07:00 7 21 07:00-08:00 11 5 22 08:00-09:00 14 35 09:00-10:00 20 36 10:00-11:00 16 11:00-12:00 19 38 12:00-13:00 13:00-14:00 43 14:00-15:00 15 28 15:00-16:00 39 16:00-17:00 24 46 17:00-18:00 18:00-19:00 8 31 19:00-20:00 20:00-21:00 32 21:00-22:00 22:00-23:00 23:00-00:00 170 302 160 632

Causes of Accidents - SEP 2017
Cause of Accident No.of Accidents Percentage Collision with a leading vehicle 14 10.37 Head on collision 13 9.63 Lack of anticipation 68 50.37 Lateral collision 3 2.22 Over taking 5 3.70 Passenger negligence Rash & negligent driving Road curves/Blind turning 1 0.74 Sudden crossing of road by road users 4 2.96 Sudden stoppage of leading vehicle Total 135 100.00

Causes of Accidents - SEP 2017

DETAILS OF SURVEY COINDUCTED BY HES ON DRIVING HABITS OF DRIVERS
AT THE IDENTIFIED POINTS Subhdrapuram (SKLM) 2) Narsipatnam X Road(VSP) 3.Ravulapalem Jn. (E G) 4.Yernagudem(WG) Chillakallu(KRI) S.Maguluru XRd (GNT) 7.Thorvagunta(PKSM) Rajupalem(NLR) Uthukotai(CHNI RT) 10.Mulabagal(BGLR RT) Nandaluru(KDP) Bathalapalli(ATP) 13.Nayanapalli(ATP) Orvakal(KRNL) Kothurv by pass(HYD A total of 687 buses were observed and out of that there were 288 bad driving habits were found (42%). Highest over speeding, overtaking at stages is at Uthukotai(Tirupathi-Chennai)(16/50) and at Thorvagunata Bypass(Prakasam)(14/50) Highest sudden stopping & rising is at Uthukotai(Tirupathi-Chennai) (9/50) and Narsipatnam X Road(8/50). Highest cell phone driving is at Chillakallu(4/50) and Mulbagal(TPTY-Banglore)(4/50). Highest not stopping the bus for passengers totally is at Sanatamaguluru(2/50). Highest swearing of bus without signal and without observation of speed breakers is at Ravulapalem Jn.(21/50), Mulabagal (20/50) & Yernagudem(18/50).

SURVEY CONDUCTED BY HES ON DRIVING HABITS OF DRIVERS AT IDENTIFIED POINTS on 05.10.2017
SL NO REG Place of survey No. OF BUSES over speed at stages&rash over taking Sudden stopping&Rising Cell phone speaking & chit chat with others while driving Not stopping totally for pasnger turning w/o signal indication&driving w/o observing speed braker Total BRANCH 1 NEC Subhadrapuram(Ranastalam) 34 4 3 2 10 PLKD VSP NRPM X Rd(RJY-VSP) 40 11 8 24 AKP E G Ravulapalem Jn 50 6 21 35 ELSM W G Yernagudem(RJY-ELR) 18 26 TNK 5 KRI Chillakallu(VJA-HYD) 14 TRVR GNT Santamaguluru X Road 12 15 CPT 7 PKSM Thorvagunta Bypass(OGL) 42 CHIRALA NLR Rajupalme(NLR) 9 CRL CTR Uthukotai(TPT-CHNI) 16 PTR Mulbagal (TPT-BGLR) 20 31 MPL KDP Nanadaluru(KDP-RJPT) PDTR ATP Bathalapalli(ATP-KDR) HDP 13 Nayanapalli(ATP-TDP) 19 RYDG KRNL Orvakal(KRNL-NDL) ADONI HYD Kothur By pass(HYD-KRNL) 37 TOTAL 687 103 48 116 288 PERCENTAGE 36 17 100

PERFORMANCE OF MARKETING PRODUCTS
UPTO SEPTEMBER-2017

PRODUCT WISE ACTIVE OPRS SERVICES AS ON SEPTEMBER-2017
SL NO ZONE REGN VNL VNL (E) AMT GRD+ GRD IND M.L (AC) SLX SAP SLX ULDX DLX EXP SAP. EXP TOTAL OPRS Services Except SAP. EXP & EXP 1 VZM NEC 4 20 50 2 76 74 VSP 6 9 55 52 36 8 168 160 3 EG 22 178 131 49 392 343 TOTAL 15 26 250 217 59 636 577 VJA WG 12 99 97 5 KRI 32 10 35 339 46 64 543 479 GNT 17 132 47 205 202 34 40 41 545 69 847 778 7 NLR PKSM 11 125 33 210 177 122 31 162 CTR 14 95 193 614 216 25 342 105 269 986 524 KDP ATP 133 24 126 287 161 KRNL 16 80 88 400 312 141 44 199 30 490 148 230 903 672 CORPORATION 75 72 1627 569 627 194 3372 2551 OFFERED SEATS 120 60 3675 1176 2880 4880 1980 58572 22760 30723 9506 136412 96183

OFFERED & BOOKED SEATS SUMMARY UP TO SEPTEMBER-2017
SL NO TYPE UP TO SEP-2017 UP TO SEP-2016 VARIENCE OFFERED BOOKED % BOOKED 1 VENNELA 18312 13988 76.39 14197 6892 48.55 7096 102.96 2 VENNELA ECNMY 6200 5101 84.8 0.00 N/A 3 AMARAVATHI 686931 485770 70.72 458003 259893 56.74 225877 86.91 4 GARUDA PLUS 220500 145121 65.81 159041 78004 49.05 67117 86.04 5 GARUDA 525823 339828 64.63 313175 147345 47.05 192483 130.63 6 INDRA 806360 572445 70.99 991884 416185 41.96 156260 37.55 7 M LUXURY A/C 375984 152244 40.49 290340 107987 37.19 44257 40.98 8 SUPER LUXURY 42.92 34.68 41.91 9 ULTRA DELUXE 589105 14.32 328865 9.99 260240 79.13 10 DELUXE 67643 10639 15.73 262275 20374 7.77 -9735 -47.78 11 EXPRESS 830232 8.28 642193 8.48 188039 29.28 TOTAL 28.25 23.24 47.44

AMOUNT REALISED (Rs. in Lakhs) AMOUNT REALISED (Rs. In Lakhs)
SEATS SOLD & AMOUNT REALISED THROUGH OPRS UPTO SEPTEMBER'2017 VS SEPTEMBER’2016 FIRMS UPTO SEP-2017 UPTO SEP-2016 VARIENCE % OF GROWTH OVER 2016 SEATS SOLD AMOUNT REALISED (Rs. in Lakhs) AMOUNT REALISED (Rs. In Lakhs) SEATS AMT ATB AGENTS -50325 -31.92 -1.98 -0.29 RTC OPERATORS 93496 563.40 6.31 9.92 E-TICKETING 217938 8.87 11.69 B2C (ABHIBUS) 515714 557068 108.02 115.42 B2C (REDBUS) 456336 97073 495.56 359263 370.10 391.32 B2C (PAYTM) 77496 382.08 0.00 N/A I.TIMS 371832 36247 188.55 335585 925.83 755.14 E-WALLET 33814 104.98 76256 235.11 -42442 -55.66 -55.35 TOTAL 87,26,819 71,36,298 15,90,521 22.29 27.00 PER DAY 47688 221 38996 174 8691 47

MARKETING PRODUCTS TARGET FOR 2017-18 - CORPORATION
SL NO NAME OF THE PRODUCT TARGET ACHIEVED UPTO SEP-17 CARDS AMT (Rs. In LAKHS) 1 NAVYA CAT CARDS 455500 756.08 211002 373.92 2 VANITHA FAMILY CARDS 136850 95.85 374487 303.06 3 VIHARI CARDS 6350 38.1 2488 14.93 4 SILVER CARDS 312500 128430 5 TAYL TICKETS 463400 324.38 228817 160.17 TOTAL 13,74,600 9,45,224

TARGET Vs ACTUALS UPTO SEP-2017
NAVYA CAT CARDS - TARGET Vs ACTUALS UP TO SEP-2017 SL NO REG TARGET Vs ACTUALS UPTO SEP-2017 TARGET ACTUAL VARIANCE (NO.) (%) 1 NEC 12250 11154 -1096 -9 2 VSP 4200 4966 766 18 3 EG 9800 8627 -1173 -12 VZM ZONE 26250 24747 -1503 -6 4 WG 5550 6499 949 17 5 KRI 12950 10890 -2060 -16 6 GNT 27000 27814 814 VJA ZONE 45500 45203 -297 -1 7 PKSM 24150 24080 -70 8 NLR 14100 13265 -835 9 CTR 26150 20463 -5687 -22 NLR ZONE 64400 57808 -6592 -10 10 ATP 23350 23323 -27 11 KRNL 34950 30123 -4827 -14 12 KDP 33300 29798 -3502 -11 KDP ZONE 91600 83244 -8356 CORPORATION 227750 211002 -16748 -7

COMPARATIVE SALES PERFORMANCE NAVYA CAT CARDS UP TO SEP-2017
SL NO REG UPTO SEP '17 UPTO SEP’16 VARIANCE CARDS AMOUNT CARDS (%) AMT (%) 1 NEC 11154 9890 1264 324850 12.78 18.85 2 VSP 4966 937400 2874 531050 2092 406350 72.79 76.52 3 EG 8627 9223 -596 -6.46 -6.41 VZM ZONE 24747 21987 2760 620500 12.55 15.58 4 WG 6499 4435 757450 2064 483000 46.54 63.77 5 KRI 10890 10298 592 238000 5.75 13.64 6 GNT 27814 23774 4040 839600 16.99 19.14 VJA ZONE 45203 38507 6696 17.39 22.65 7 PKSM 24080 21830 2250 652750 10.31 17.44 8 NLR 13265 11860 1405 357150 11.85 16.80 9 CTR 20463 20940 -477 -2.28 -3.15 NLR ZONE 57808 54630 3178 894650 5.82 9.39 10 ATP 23323 19437 3886 808650 19.99 25.77 11 KRNL 30123 29362 761 227750 2.59 4.74 12 KDP 29798 27526 2272 482900 8.25 10.83 KDP ZONE 83244 76325 6919 9.07 12.25 CORPORATION 211002 191449 19553 10.21 14.01

VANITHA FAMILY CARDS TARGET Vs ACTUALS UPTO SEP-2017
SL NO REG TARGET Vs ACTUALS UPTO SEP‘2017 TARGET ACTUAL VARIANCE (NO.) (%) 1 NEC 5750 52692 46942 816 2 VSP 525 12511 11986 2283 3 EG 13850 27812 13962 101 NEC ZONE 20125 93015 72890 362 4 WG 1700 18461 16761 986 5 KRI 1750 17317 15567 890 6 GNT 8050 84886 76836 954 VJA ZONE 11500 120664 109164 949 7 PKSM 4850 31684 26834 553 8 NLR 9000 22145 13145 146 9 CTR 13350 45355 32005 240 NLR ZONE 27200 99184 71984 265 10 ATP 3700 25604 21904 592 11 KRNL 4550 18537 13987 307 12 KDP 3100 17483 14383 464 KDP ZONE 11350 61624 50274 443 CORPORATION 70175 374487 304312 434

COMPARATIVE SALES PERFORMANCE VANITHA FAMILY CARDS UP TO SEP-2017
SL NO REG AGAINST CORRESPONDING MONTH OF PREVIOUS YEAR UPTO SEP‘2017 UPTO SEP‘2016 VARIANCE CARDS AMOUNT CARDS (%) AMT (%) 1 NEC 52692 6475 610140 46217 713.78 689.05 2 VSP 12511 461 39220 12050 3 EG 27812 16745 11067 674460 66.09 52.10 NEC ZONE 93015 23681 69334 292.78 304.07 4 WG 18461 1620 142240 16841 950.13 5 KRI 17317 1450 125960 15867 6 GNT 84886 9449 861140 75437 798.36 619.73 VJA ZONE 120664 12519 108145 863.85 707.83 7 PKSM 31684 4810 443000 26874 558.71 576.98 8 NLR 22145 2230 201960 19915 893.05 795.36 9 CTR 45355 16567 28788 173.77 162.25 NLR ZONE 99184 23607 75577 320.15 308.53 10 ATP 25604 3277 288500 22327 681.32 586.59 11 KRNL 18537 4902 447160 13635 950860 278.15 212.64 12 KDP 17483 2741 241700 14742 537.83 416.04 KDP ZONE 61624 10920 977360 50704 464.32 373.32 CORPORATION 374487 70727 303760 429.48 390.33

VIHARI CARDS TARGET Vs ACTUALS UPTO SEP-2017
SL NO REG TARGET Vs ACTUALS UPTO SEP‘2017 TARGET ACTUAL VARIANCE (NO.) (%) 1 NEC 200 131 -69 -35 2 VSP 100 178 78 3 EG 500 381 -119 -24 NEC ZONE 800 690 -110 -14 4 WG 50 39 -11 -22 5 KRI 475 311 -164 6 GNT 275 196 -79 -29 VJA ZONE 546 -254 -32 7 PKSM 150 114 -36 8 NLR 125 97 -28 9 CTR 450 326 -124 NLR ZONE 725 537 -188 -26 10 ATP 179 -21 11 KRNL 325 262 -63 -19 12 KDP 274 -51 -16 KDP ZONE 850 715 -135 CORPORATION 3175 2488 -687

COMPARATIVE SALES PERFORMANCE OF VIHARI CARDS UP TO SEP-2017
SL NO REG AGAINST CORRESPONDING MONTH OF PREVIOUS YEAR UPTO SEP'17 UPTO SEP’16 VARIANCE CARDS AMOUNT CARDS (%) AMT (%) 1 NEC 131 78600 153 91800 -22 -13200 -14.38 2 VSP 178 106800 55 33000 123 73800 223.64 3 EG 381 228600 399 239400 -18 -10800 -4.51 NEC ZONE 690 414000 607 364200 83 49800 13.67 4 WG 39 23400 26 15600 13 7800 50.00 5 KRI 311 186600 455 273000 -144 -86400 -31.65 6 GNT 196 117600 233 139800 -37 -22200 -15.88 VJA ZONE 546 327600 714 428400 -168 -23.53 7 PKSM 114 68400 128 76800 -14 -8400 -10.94 8 NLR 97 58200 105 63000 -8 -4800 -7.62 9 CTR 326 195600 454 272400 -128 -76800 -28.19 NLR ZONE 537 322200 687 412200 -150 -90000 -21.83 10 ATP 179 107400 168 100800 11 6600 6.55 KRNL 262 157200 282 169200 -20 -12000 -7.09 12 KDP 274 164400 255 153000 19 11400 7.45 KDP ZONE 715 429000 705 423000 6000 1.42 CORPORATION 2488 2713 -225 -8.29

SILVER CARDS TARGET Vs ACTUALS UP TO SEP-2017
SL NO REG TARGET Vs ACTUALS UPTO SEP‘2017 TARGET ACTUAL VARIANCE (NO.) (%) 1 NEC 15300 11504 -3796 -25 2 VSP 3950 4529 579 15 3 EG 20350 17420 -2930 -14 NEC ZONE 39600 33453 -6147 -16 4 WG 8800 6845 -1955 -22 5 KRI 20500 16453 -4047 -20 6 GNT 27650 21756 -5894 -21 VJA ZONE 56950 45054 -11896 7 PKSM 11100 9365 -1735 8 NLR 15000 12170 -2830 -19 9 CTR 13600 11396 -2204 NLR ZONE 39700 32931 -6769 -17 10 ATP 4100 4229 129 11 KRNL 6900 5728 -1172 12 KDP 9000 7035 -1965 KDP ZONE 20000 16992 -3008 -15 CORPORATION 156250 128430 -27820 -18

COMPARATIVE SALES PERFORMANCE SILVER CARDS UPTO SEP-2017
SL NO REG AGAINST CORRESPONDING MONTH OF PREVIOUS YEAR UPTO SEP’17 UPTO SEP'16 VARIANCE CARDS AMOUNT CARDS (%) AMT (%) 1 NEC 11504 13487 -1983 -75726 -14.70 -0.72 2 VSP 4529 3035 1494 49.23 44.85 3 EG 17420 17174 246 1.43 44.47 NEC ZONE 33453 33696 -243 23.22 4 WG 6845 7118 -273 139040 -3.84 2.98 5 KRI 16453 17159 -706 704675 -4.11 5.32 6 GNT 21756 22926 -1170 -5.10 -9.87 VJA ZONE 45054 47203 -2149 -4.55 -2.60 7 PKSM 9365 9362 0.03 -1.66 8 NLR 12170 12468 -298 -27055 -2.39 -0.32 9 CTR 11396 11363 33 130913 0.29 1.28 NLR ZONE 32931 33193 -262 -8797 -0.79 -0.03 10 ATP 4229 3214 1015 31.58 33.06 11 KRNL 5728 6057 -329 44250 -5.43 0.95 12 KDP 7035 7492 -457 378945 -6.10 7.26 KDP ZONE 16992 16763 229 1.37 11.09 CORPORATION 128430 130855 -2425 -1.85 5.87

LINK TICKET PERFORMANCE UPTO SEP-2017 w.e.f. 22-04-2017
SL NO ZONE REG APR' 2017 MAY' 2017 JUNE' 2017 JULY' 2017 AUG' 2017 SEP' 2017 UPTO SEP' 2017 1 VZM NEC 4 5 6 23 2 VSP 24 20 10 58 3 EG 7 51 26 27 120 TOTAL 15 80 52 41 9 201 VJA WG 21 227 276 43 648 KRI 81 85 278 720 188 1373 GNT 29 696 551 1200 1687 943 5106 798 863 1754 2487 1174 7127 NLR PKSM 22 124 109 187 88 639 8 108 75 116 326 CTR 144 302 229 269 974 28 259 328 605 338 381 1939 KDP 35 11 60 KRNL 13 48 16 126 12 ATP 17 71 19 107 42 57 257 CORPORATION 113 1244 1285 2457 2840 1585 9524

TSRTC OPERTAIONS INTO AP
DISTRICT WISE SPECIAL TYPE SERVICE DETAILS WITH SCH. KMS/CAN. KMS/OPTD. KMS/EARNINGS UP TO SEPTEMBER 2017

DISTRICT PRODUCT SERVICES SCH KMS CAN KMS OPTD KMS EARNINGS EPK ATP EXPRESS 1 142740 142758 36.06 SUP LUX 5 706246 238 707431 27.73 TOTAL 6 848986 850189 29.13 KDP 2 389520 38 389482 24.70 598966 60 596722 26.28 7 988486 98 986204 25.66 KRNL 55 7544 31.66 9 471898 428 471251 29.17 RAJADHANI 63294 254 63040 30.74 66 8226 31.41

DISTRICT PRODUCT SERVICES SCH KMS CAN KMS OPTD KMS EARNINGS EPK NEC SUP LUX 1 188168 1157 187011 26.74 TOTAL EG EXPRESS 27 6496 30.04 13 1653 25.35 RAJADHANI 3 405958 259 406604 31.16 43 8408 28.19 VSP 113184 1696 111488 30.34 7 200 27.91 2 297510 1956 296002 30.05 GARUDA + 205126 1286 203840 41.15 11 5138

DISTRICT PRODUCT SERVICES SCH KMS CAN KMS OPTD KMS EARNINGS EPK NLR EXPRESS 1 119048 118658 29.80 SUP LUX 5 862468 1576 860548 26.02 TOTAL 6 981516 979206 26.48 PRKM 780 31.12 12 1266 25.74 18 2046 28.51 TPT 3 589020 60 590310 29.36 16 10969 28.75 RAJADHANI 274512 274527 38.92 GARUDA + 2 485412 3072 482486 45.14 CTR 14101 30.54 387264 1122 387908 26.72 TPT/CTR 25 29324 30.43

DISTRICT PRODUCT SERVICES SCH KMS CAN KMS OPTD KMS EARNINGS EPK WG EXPRESS 3 317966 1013 317034 30.03 SUP LUX 455558 200 454978 26.08 GARUDA 2 250710 720 250150 39.15 TOTAL 8 1933 30.50 VJA 43 18378 30.32 27 3515 26.87 RAJADHANI 20 2477 39.30 4 512367 1383 511613 41.87 GARUDA + 385908 450 385518 57.73 KRI 1 60762 22.05 137098 182 136940 28.02 126480 32.93 VJA/KRI 101 26385 33.13

DISTRICT PRODUCT SERVICES SCHE KMS CAN KMS OPTD KMS EARNINGS EPK GNT EXPRESS 16 3254 32.37 SUP LUX 15 724 29.17 RAJADHANI 2 280114 1244 278870 37.38 TOTAL 33 5222 30.95 GRAND TOTAL 325 89751 30.49

APS RTC OPERTAIONS INTO TS
DISTRICT WISE SPECIAL TYPE SERVICE DETAILS WITH SCH. KMS/CAN. KMS/OPTD. KMS/EARNINGS UP TO SEPTEMBER 2017

DISTRICT PRODUCT SERVICES SCHEDULED KMS CANCELLED KMS OPERATED KMS EARNINGS EPK REMRKS ATP INDRA 1 141542 3910 141622 43.26 ULTRA DELX 2 300120 300577 31.99 SUP LUX 20 42481 31.84 TOTAL 23 46391 32.25 KDP EXPRESS 305140 3274 304374 32.99 7 29940 30.88 19 86293 30.82 159120 7072 42.38 29 126579 31.39

DISTRICT PRODUCT SERVICES SCHEDULED KMS CANCELLED KMS OPERATED KMS EARNINGS EPK KRNL EXPRESS 8 772302 5108 770050 30.71 SUP LUX 42 60732 32.21 ULTRA DELX 22 66600 31.43 INDRA 4 282808 27844 282820 48.94 TOTAL 76 160284 32.46 NLR 226390 59036 218584 28.47 OTS 10 27669 31.34 AMARAVATI 1 40800 71.07 11 86705 31.80

DISTRICT PRODUCT SERVICES SCHEDULED KMS CANCELLED KMS OPERATED KMS EARNINGS EPK PRKM EXPRESS 5 646146 16980 642433 32.52 ULTRA DELX 2 470208 7187 470375 34.31 OTS 6 749417 12618 749185 34.42 SUP LUX 41 134423 35.69 INDRA 629966 40736 629370 45.93 GARUDA 1 125248 5696 53.88 AMARAVATI 256236 30408 257416 66.25 TOTAL 62 248048 37.02 TPT/CTR 26 108351 32.09 4 965985 34.67 34.83 31 34.61

DISTRICT PRODUCT SERVICES SCHEDULED KMS CANCELLED KMS OPERATED KMS EARNINGS EPK EG EXPRESS 16 19375 27.45 OTS ULTRA DELX 5 541108 7819 30.41 SUP LUX 31 37823 30.22 INDRA 8 53326 45.54 GARUDA 2 246902 5076 47.17 AMARAVATI 392878 2520 392454 64.86 TOTAL 64 125939 33.72 WG 1 248642 80 248578 29.86 26 67847 30.63 693528 45793 693604 45.37 152832 16817 150623 47.18 33 130537 33.00

DISTRICT PRODUCT SERVICES SCHEDULED KMS CANCELLED KMS OPERATED KMS EARNINGS EPK NEC ULTRA DELX 1 243390 33.18 SUP LUX 2 540520 540550 29.39 TOTAL 3 783910 783940 30.57 VSP 272670 272700 36.99 8 81011 29.49 INDRA 40517 2614 38.50 GARUDA 195968 40732 195906 41.41 GARUDA + 492170 5460 52.17 AMARAVATI 248695 60.84 14 129817 37.00

DISTRICT PRODUCT SERVICES SCHEDULED KMS CANCELLED KMS OPERATED KMS EARNINGS EPK VJA EXPRESS 28 20901 32.74 OTS 5 489762 21312 488832 30.46 ULTRA DELX 2 804318 41561 805321 29.59 353750 21014 353421 33.46 SUP LUX 120 313898 30.06 INDRA 3 384688 15339 384451 44.65 GARUDA 9 78523 55.38 GARUDA + 6 426002 45503 425613 65.11 AMARAVATI 15 47376 77.03 TOTAL 193 605427 36.18

DISTRICT PRODUCT SERVICES SCHEDULED KMS CANCELLED KMS OPERATED KMS EARNINGS EPK GNT EXPRESS 2 280636 4 280632 32.73 ULTRA DELX 18 8880 33.67 SUP LUX 31 40820 31.65 INDRA 6 676032 68108 677088 45.55 GARUDA 267338 4744 57.17 AMARAVATI 1 201984 6332 201716 72.32 TOTAL 60 128888 35.02 GRAND TOTAL 599 34.61

CENTRAL COMPLAINT CELL SUMMARY - SEP 2017

APSRTC CALL CENTRE REPORT GENERATED FOR THE MONTH OF Aug 2017 & Sep 2017
Aug-17 Sep-17 Skill Description Cum Avg %age of Cum ENQUIRIES 55946 1805 54.38% 45362 1512 54.06% 1 Enquiry_Availability_of_Tickets 1916 62 1.86% 1330 44 1.59% 2 Enquiry_Service_Availability 23446 756 22.79% 19867 662 23.68% 3 Enquiry_Boarding_Point_Dropping_point 4898 158 4.76% 4636 155 5.53% 4 Enquiry_on_District_Service_Fares 53 0.05% 60 0.07% 5 Enquiry_City_Bus 28 0.03% 29 6 Enquiry_Bus_Timings 1847 1.80% 1637 55 1.95% 7 Enquiry_for_Driver_Number 17469 564 16.98% 12904 430 15.38% 8 Enquiry_on_Bus_pass_or_Counters_or_codes 123 0.12% 90 0.11% 9 Enquiry_for_Loss_of_Property 528 17 0.51% 431 14 10 Enquiry_for_Bus_Stations_or_DM_numbers 973 31 0.95% 857 1.02% 11 Enquiry_on_Parcel_Services 203 0.20% 261 0.31% 12 Enquiry_for_Complaint_Status 0.01% 24 13 Enquiry_about_Bus_Status 1932 1.88% 1094 36 1.30% No_Response 992 32 0.96% 25 0.90% 15 Enquiry_General_issues 1059 34 1.03% 997 33 1.19% 16 Wrong_Incomplete_Information 214 0.21% 143 0.17% Bandh_or_Agitation 0.02% 18 Driver_number_Not_Working 19 Driver_number_Not_Received 0.00% 20 Wallet_or_Apps 83 0.08% 21 Test_Call 22 Call_for_TSRTC 130 0.13% 173 BARAT 13950 450 13.56% 12903 Ticket_Booking_Procedure 1383 45 1.34% 2251 75 2.68% Ticket_Cancellation 2648 85 2.57% 2535 3.02% 23 Refunds 1911 1768 59 2.11% Transaction_Status 2997 97 2.91% 2846 95 3.39% Cancel_Services 247 0.24% 274 0.33% 26 Service_Not_provided 27 Resend_Ticket_SMS_ 4764 154 4.63% 3229 108 3.85%

GRIEVANCES/ SUGGESTIONS
82 3 0.08% 53 2 0.06% 28 Complaint_on_Beheaviour_of_Crew 7 0.01% 11 29 Bus_stopped_unauthorizeddhaba 0.00% 30 Bus Stopped On Unauthorizedplace 31 Not Accepting MST/ Smart Card 32 Not Allowing Handicapt / Handicapt/'s Helper 33 Complaint_Regarding_Bus_Station 34 Complaints_on_Buses 47 0.05% 26 1 0.03% 35 Unavailability_ of_ Bus 36 Over Crowded / Over load Related 37 Complaint_on_UnPunctual_Operations 8 38 Complaints_On_Accidents 39 Complaint_On_Fare_Anomaly 40 Charging Extra Amount for Luggage 41 Complaint_on_Non_Display_of_Timing_Boards 42 Compliant_on_Mobile_use 43 Compliant_on_Rash_Drive 44 Compliant_on_Cash_and_Ticket 45 Service_Breakdown 18 0.02% 46 Complaint_on_Bus_Damage_or_Fire Request_for_Additional_services 48 Suggestions_Request_Stops 49 Suggestions_Routes 50 Suggestions_Timings_Information 51 Suggestion_Upgradation_of_Services 52 Suggestions_General Other Related MARKETING SCHEMES 157 5 0.15% 122 4 54 Marketing_Concessions_and_discounts 55 Marketing_Agency 19 9 56 Marketing_Special_Hire_Buses 60 0.07% 57 RTC_TOUR_PACKAGES APPRECIATIONS 58 Appreciation_on_Crew 59 Appreciation_on_Services_of_CCC Appreciation_on_services_of_RTC Call_Drop 165 0.16% 67 NUMBER OF CALLS ATTENDED 70303 2268 68.34% 58508 1950 69.73% Abondoned Calls 32576 1051 31.66% 25395 847 30.27% TOTAL NUMBER OF CALLS 102879 3319 100.00% 83903 2797 Agent's as per Register 347 344

COMPLAINTS SUMMARY - Sep 2017
Region Received Resolved Pending Calls Mails App Total ATP 5 1 11 6 4 CTR 2 3 7 EG 8 GNT 9 KDP KRNL 10 NEC NLR OGL VJA 16 25 19 VSP WG 53 47 108 21 70 32 38

APSRTC REGION WISE GRIEVANCES / SUGGESTIONS REPORT FOR THE MONTH Sep 2017
Sep-17 GRIEVANCE ATP CTR EG GNT KDP KRNL NEC NLR OGL VJA VSP WG Total Complaint_on_Beheaviour_of_Crew 1 2 3 11 Reply Received Pending 9 Complaint_Regarding_Bus_Station Complaints_on_Buses 4 7 26 12 14 Complaint_on_UnPunctual_Operations 8 Complaints_On_Accidents Complaint_On_Fare_Anomaly Complaint_on_Non_Display_of_Timing_Boards Compliant_on_Mobile_use Compliant_on_Rash_Drive Compliant_on_Cash_and_Ticket Service_Breakdown 5

Complaint_on_Bus_Damage_or_Fire
Reply Received Pending Request_for_Additional_services Suggestions_Request_Stops Suggestions_Routes Suggestions_Timings_Information Suggestion_Upgradation_of_Services Suggestions_General Grand Total of Grie / Sug Sent 5 6 2 3 1 4 16 53 Grand Total of Grie / Sug Recieved 10 21 Grand Total of Grie / Sug Pending 32 Percentage of Pending Mails 80 83 100 67 33 38 60

COMPLAINTS SUMMARY - Jun 2016 to 27th 30th Sep 2017
Region Received Resolved Pending Calls Mails Total ATP 34 10 44 13 21 31 CTR 25 35 7 1 8 18 9 27 EG 14 49 17 32 GNT 2 19 12 5 KDP KRNL 33 38 23 3 26 NEC 6 16 NLR 4 OGL 15 11 VJA 51 59 45 48 VSP WG 278 64 342 145 155 133 54 187

PASSENGERS FEED BACK RECEIVED AT CENTRAL COMPLAINT CELL THROUGH CALLS, MAILS & MOBILE APP FOR THE MONTH OF SEP 2017 Type Region ATP CTR EG GNT KDP KRNL NEC NLR OGL VJA VSP WG Grand Total % Complaint On Buses AC not working RZL RPL KRNL-I-2 VJA-3 MDP-3, VSP 12 11.11% Bus condition is not good GTY, ATP, KDR, MDSR TPT KKD, RVPM, AMP, RJY BPTL-2 KRNL-I-2, ATK(K) ATNR, VJA, GVPT-I MDWD, VSP ELR 20 18.52% Head lights not working 0.00% Makes lots of Noise Push Back not working HDP MGLM GDLR 3 2.78% Roof Leakage DVRM KKD KRNL-I-2, KRNL-II ATK(K) ATNR 9 8.33% Seats are not in good condition MPL-I NDK 2 1.85% TV not working TDP PTP TNL DN KVL MTM 6 5.56% Window shutters not working 1 0.93% Cell Charging points are not working Bus not cleaned PDL Water Bottles &Blankets not provide SUB TOTAL 8 5 7 4 10 56 51.85

Complaint_on_Unpunctual _Operations
Service Breakdown Service break down KLDG, URKD CPT KDP MTM, VJA-2 JRG 8 7.41% SUB TOTAL 2 1 3 4 Complaint_on_Unpunctual _Operations Service Delay CTR-I VNK-2 JMD, KDP, PDTR SLPT GDLR, PDL, ADK, MRKP, OGL VJA-4, ATNR, TVR VSP NSP, TPG 21 19.44% 5 6 Complaints_on_Behaviour of Crew Driver didn't stop Enroute 0.00% Driver Rude Behaviour ATP APLR, MGLM, MPL-1, KPM KKD CPT, NRT NLR-I ATNR, GVPT-I, NZD, VJA, AVG, MTM, VDPM VSP-3 JRG-2, ELR 22 20.37% Rash Driving ALPR 0.93% 7 23 21.30% Requesting For Additional Service Additional Services Complaints on Bus Stations Bus station was not cleaned. Grand Total 11 9 10 27 108 100.00%

PASSENGERS FEED BACK RECEIVED AT CENTRAL COMPLAINT CELL THROUGH CALLS FOR MONTH OF SEP 2017
Type Region ATP CTR EG GNT KDP KRNL NEC NLR OGL VJA VSP WG Grand Total % Complaint On Buses AC not working RPL KRNL-I VJA-3 MDP-2, VSP 9 16.98% Bus condition is not good GTY TPT KKD, RVPM KRNL-I-2 ATNR, VJA MDWD Head lights not working 0.00% Makes lots of Noise Push Back not working MGLM 1 1.89% Roof Leakage ATK(K) 3 5.66% Seats are not in good condition MPL-I TV not working MTM Window shutters not working TDP Cell Charging points are not working Bus not cleaned Water Bottles &Blankets not provide SUB TOTAL 2 4 7 26 49.06%

Complaint_on_Unpunctual _Operations
Service Breakdown Service break down KLDG, URKD CPT KDP MTM, VJA-2 JRG 8 15.09% SUB TOTAL 2 1 3 Complaint_on_Unpunctual _Operations Service Delay SLPT GDLR, PDL VJA-3 VSP NSP Complaints_on_Behaviour of Crew Driver didn't stop Enroute 0.00% Driver Rude Behaviour ATP APLR, MGLM NLR-I ATNR, GVPT-I, NZD JRG-2 11 20.75% Rash Driving Requesting For Additional Service Additional Services Complaints on Bus Stations Bus station was not cleaned. Grand Total 5 6 4 16 53 100.00%

PASSENGER GRIEVANCE AND SUGGESTIONS RECEIVED THROUGH MAILS FOR THE MONTH OF SEP 2017
Type Region ATP CTR EG GNT KDP KRNL NEC NLR OGL VJA VSP WG Grand Total % Complaint On Buses AC NOT WORKING 0.00% Bus condition is not good Makes lots of Noise Push Back not working Roof Leakage DVRM KKD 3 37.50% Seats are not in good condition TV not working PTP 1 12.50% TOLL FEES/FLEXI FARES Window shutters not working Bus not cleaned SUB TOTAL 2 5 62.50% Complaint_on_Unpunctual _Operations Service Delay Complaints_on_Behaviour of Crew Driver didn't stop Enroute Driver Rude Behaviour MPL-I Rash Driving Requesting For Additional Service Additional Services Complaints on Bus Stations Bus station was not cleaned. 8 100.00%

Mobile App Complaints For the Month of SEP 2017
Type Region ATP CTR EG GNT KDP KRNL NEC NLR OGL VJA VSP WG Grand Total Percentage Complaint On Buses AC NOT WORKING RZL KRNL-I MDP 3 6.38% Bus condition is not good ATP, KDR, MDSR AMP, RJY BPTL-2 ATK(K) GVPT-I ELR 11 23.40% Makes lots of Noise 0.00% Push Back not working HDP GDLR 2 4.26% Roof Leakage KRNL-I, KRNL-II ATNR Seats are not in good condition NDK 1 2.13% Bus not cleaned PDL TV not working TDP TNL DN KVL 4 8.51% Window shutters not working SUB TOTAL 5 6 25 53.19% Complaint_on_Unpunctual _Operations Service Delay CTR-I VNK-2 JMD, KDP, PDTR ADK, MRKP, OGL ATNR, VJA, TVR TPG 13 27.66% Complaints_on_Behaviour of Crew Driver didn't stop Enroute Driver Rude Behaviour KPM KKD NRT AVG, MTM, VDPM 8 17.02% Rash Driving ALPR 9 19.15% Requesting For Additional Service Additional Services Complaints on Bus Stations Bus station was not cleaned. 47 100.00%

PASSENGER FEEDBACK RECEIVED AT CCC ON SERVICE BREAKDOWNS - SEP 2017
Type Region ATP CTR EG GNT KDP KRNL NEC NLR OGL VJA VSP WG Grand Total % Complaint On Buses Engine System CPT MTM, VJA JRG 4 50% Fuel System 0% Cooling System A/C system Transmission System URKD 1 13% Braking System Electrical System KLDG 2 25% Tyre System Lubrication System Suspension System GRAND TOTAL 3 8 100%

PASSENGER FEED BACK RECEIVED RHTOUGH CALLS AT CENTRAL COMPLAINT CELL ON VEHICLE CONDITION - SEP 2017
S.no Call Date Zone Region Depot Customer Name/Num Bus No Ticket Type Description Ticket id 1 KDP ATP GTY Venkateswara Reddy AP02Z0337 Complaints on Bus Bus condition is not good 2 TDP Venu Gopal AP29Z2633 Windows not working 3 KRNL KRNL-I N Ranga Rao AP21Z0515 Rain water comes to the bus 4 Bala Krishna 5 Suresh AP21Z0299 AC not working 6 AP21Z674 7 NLR CTR MGLM Kiran AP29Z1937 Seat no 35, 36 push back not working 8 Yashwanth AP21Z0297 Bus condition is not good and rain water comes to the bus 9 MPL-I Suresh AP03Z0150 Seats not good condition 10 TPT Akhila AP31Z0091 11 ATK(N) Ravi AP29Z3915 12 OGL Satya Narayana AP29Z1802 13 VJA GNT RPL N RANGANADH AP29Z2518

14 VJA ATNR Devanadh AP29Z2911 Complaints on Bus Bus condition is not good 15 MTM Vasu AP29Z3588 TV not working 16 Srikanth AP16TH3578 AC not working 17 Srinivas AP16Z0327 Blankets are wash and very bad smell 18 Raju AP16Z0371 Bus condition is not good and bus moving very slow 19 Sumanth AP29Z2924 20 Uday AP29Z2643 21 VZM EG KKD A.M.RAO AP29Z0516 22 RVPM Harish AP05Z0090 23 VSP MDP Mohan AP31Z244 24 Phanikumar AP31Z0229 25 MDWD Babu AP31Z0202 26 Satya Narayana AP31Z0238

Complaint on Beheaviour of Crew Complaint on UnPunctual Operations
PASSENGERS FEED BACK REPORT RECEIVED THROUGH CALLS ON UNPUNCTUAL OPERATIONS & BEHEAVIOUR OF CREW & SUGGESTIONS- SEP 2017 S.no Call Date Zone Region Depot Customer Name/Num Bus No Ticket Type Description Ticket id 1 KDP ATP Sreeharsha AP02Z0332 Complaint on Beheaviour of Crew Driver Beheaviour is rude. Driver Name :K SANKARAIAH (550106) 2 NLR CTR ALPR Ramesh AP03Z5416 Driver Beheaviour is rude. Driver Name :P PRASAD (508746) 3 MGLM Praveen AP29Z2875 Driver Beheaviour is rude. Driver Name :G S MANYAM (551092) 4 NLR-I Balachand AP26Z0223 Driver Beheaviour is rude. Driver Name : M.MALLIKARJUNAIAH (515887) 5 SLPT Syash Raja AP0347 Complaint on UnPunctual Operations Service got delay 2 hours in reached destination point 6 OGL GDLR Antony Prakash AP27Z0260 7 PDL Anand AP27Z0238 Service got delay 1 hour in reached Kadapa point 8 VJA GNT CPT Harish AP07Z0327 Driver Beheaviour is rude. Driver Name : A.S.RAO (392661) 9 ATNR Srinivas AP16Z0510 Driver Beheaviour is rude. Driver Name :D R KUMAR (370536)

Complaint on Beheaviour of Crew Complaint on UnPunctual Operations
10 VJA GVPT-I Gopal AP11Z7493 Complaint on Beheaviour of Crew Conductor Beheaviour is rude. Conductor Name : T.KIRAN KUMAR (369950) 11 NZD Chennarao AP16Z0407 Driver Beheaviour is rude. Driver Name : SK.IMAMSAHEB (352482) 12 Ramesh AP29Z0303 Complaint on UnPunctual Operations Service started 2 hours late and any controlar didn't responce call central agents are move the bus 13 D v s dwaraki AP07Z0396 Service got delay 2 hours in reached destination point 14 ARV CHOWDARY AP29Z2922 Service got delay 1 and half hour in reached destination point 15 WG JRG Rajesh AP29Z3883 Driver Beheaviour is rude. Driver Name : P N RAO (701621) 16 Lakshmi AP28Z6034 Driver Beheaviour is rude. Driver Name :G.SUDHEER (700970) 17 NSP Pavan Kumar AP29Z3849 18 VZM VSP Salini devireddy AP29Z1186 Driver Beheaviour is rude. Driver Name : K.P.N.RAO (750930) 19 Simrith Hundal AP31Z0290 Service got delay 4 hours in reached destination point

SERVICE BREAKDOWNS - SEP 2017
S.no Call Date Zone Region Depot Customer Name/Num Bus No Ticket Type Description Ticket id 1 KDP ATP KLDG Naganna AP02Z0308 Service Breakdown Service Breakdown Due to Electrical problem 2 URKD Anand AP02TC7061 Service Breakdown Due to Center belt rubber problem 3 Ramesh Service Breakdown Due to front break wheel problem 4 VJA GNT CPT Prasad AP07Z0499 Service Breakdown Due to Fan belt problem 5 MTM Ramesh AP16Z0036 Service Breakdown Due to Airlock problem 6 Sagar AP16Z0139 Service Breakdown Due to Self motor fired 7 Raju AP16TD8469 Service Breakdown Due to Head lights and top lights are failed problem 8 WG JRG Jaya Kumar AP29Z3323 Service Breakdown Due to alternate dynamo problem

PASSENGER FEEDBACK RECEIVED THROUGH MAILS ON VEHICLE CONDITION - Sep 2017
Sno Date Zone Region Depot Customer Name/Num Vehicle Number Ticket Type Desciption Ticket no 1 30-Sep-17 KDP ATP DVRM Malik amd / AP02Z0267 Complaint_On_Buses Rain water enter in the bus 2 26-Sep-17 NLR CTR PTR Nagaraju / AP29Z2439 Tv not woking 3 23-Sep-17 OGL Chandra sekhar P / AP27Z0150 4 15-Sep-17 VZM EG KKD NIkhil Mogallapalli / AP29Z2917 Full of Bed bugs 5 17-Sep-17 K nageshwar rao /

Complaint_On_Beheaviour_of_Crew
PASSENGER FEEDBACK RECEIVED THROUGH MAILS ON UNPUNCTUAL OPERATIONS & BEHEAVIOUR OF CREW & SUGGESTIONS - Sep 2017 Sno Date Zone Region Depot Customer Name/Num Vehicle Number Ticket Type Desciption Ticket no 1 20-Sep-17 NLR CTR MPL-I Subramanyam AP03Z0270 Complaint_On_Beheaviour_of_Crew Driver Rude Behaviour 2 25-Sep-17 VJA Rao Srinivas / AP16Z0449 3 VZM VSP SML Mohan Kumar M / AP31Z0122

Bus condition is not good
PASSENGERS FEED BACK REPORT ON VEHICLES CONDITION RECEIVED THROUGH APSRTC MOBILE APP - Sep 2017 SNo DATE Zone REGION DEPOT SER NO VEH_NUM MOBILE DESCRIPTION 1 27-Sep-17 KDP ATP 6687 AP02Z0258 Bus condition is not good 2 19-Sep-17 HDP 6799 AP02Z0296 Push back not working 3 13-Sep-17 KDR 52540 AP02Z0342 4 05-Sep-17 MDSR 6647 AP02Z0264 5 26-Sep-17 TDP 6950 AP02Z0331 TV not working 6 04-Sep-17 KRNL ATK(K) 6608 AP26Z0213 7 22-Sep-17 DN 51068 AP21Z0587 8 01-Sep-17 KRNL-I 6373 AP21Z0515 Rain water enter the Bus 9 24-Sep-17 51129 AP21Z0438 AC not working 10 29-Sep-17 KRNL-II 6293 AP21Z362 11 10-Sep-17 NDK 6625 AP21Z0644 Seats not good condition 12 17-Sep-17 NLR KVL 5225 AP26Z0270 13 OGL GDLR 9221 AP27Z0207 14 07-Sep-17 PDL 5805 AP27Z0151 Bus maintenance is not good

Bus condition is not good
15 03-Sep-17 VJA GNT BPTL 4629 AP29Z2878 Bus condition is not good 16 08-Sep-17 17 27-Sep-17 TNL 4332 AP07Z0079 TV not working 18 29-Sep-17 ATNR 3518 AP29Z2911 Rain water enter the Bus 19 23-Sep-17 GVPT-I 35127 AP16Z0184 20 05-Sep-17 WG ELR 4798 AP37Z0025 21 02-Sep-17 VZM EG AMP 2559 AP05Z5008 22 22-Sep-17 RJY 2780 AP05Z5111 23 16-Sep-17 RZL 24243 AP29Z2421 AC not working 24 VSP MDP 27069 AP31Z244 25 3476 AP29Z1186

Rash Driving B S MANYAM (553497)
PASSENGERS FEED BACK REPORT RECEIVED THROUGH APSRTC MOBILE APP ON UNPUNCTUAL OPERATIONS & BEHEAVIOUR OF CREW & SUGGESTIONS - Sep 2017 SNo DATE Zone REGION DEPOT SER NO VEH_NUM MOBILE DESCRIPTION 1 23-Sep-17 KDP JMD 6217 AP04Z207 Service delay 2 10-Sep-17 9252 AP04Z0021 3 22-Sep-17 PDTR 91271 AP04Z0070 4 09-Sep-17 NLR CTR ALPR 5511 AP03Z5445 Rash Driving B S MANYAM (553497) 5 30-Sep-17 CTR-I 47211 AP29Z1940 6 18-Sep-17 KPM 5363 AP03TD6309 Driver Rude Behaviour B REDDEPPA (4574) 7 OGL ADK 90003 AP27Z0297 8 05-Sep-17 MRKP 48506 AP29Z2774 9 29-Sep-17 5928 AP27Z0110 10 26-Sep-17 VJA GNT NRT 4476 AP07Z0088 Driver Rude Behaviour P RAMUDU (727479) 11 VNK 4577 AP29Z1377 12 91607 AP07Z0485

Driver Rude Behaviour P R K RAO (369300)
13 23-Sep-17 VJA ATNR 3839 AP29Z0514 Service delay 14 28-Sep-17 AVG 92547 AP16Z0427 Driver Rude Behaviour P R K RAO (369300) 15 01-Sep-17 MTM 3695 AP16Z0159 Driver Rude Behaviour V.P.R.RAO (359212) 16 04-Sep-17 TVR 3922 AP16Z0398 17 29-Sep-17 VDPM 3655 AP16Z0339 Driver Rude Behaviour M K RAJU (359621) 18 22-Sep-17 3634 AP16Z0337 19 05-Sep-17 WG ELR 4796 AP29Z3929 Driver Rude Behaviour YSRAO (701073) 20 30-Sep-17 TPG 92599 AP16Z0345 21 03-Sep-17 VZM EG KKD 2716 AP05Z5103 Driver Rude Behaviour S V RAO (602140) 22 VSP 3356 AP31Z0263 Driver Rude Behaviour K.S.RAO (752112)

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