1. Are You Providing Programs and Services that Meet the Agency/Department Mission?
Teresa M. Beck PhD, CTRS, FDRT
Illinois Recreational Therapy Association Annual Conference
Alsip, IL
November 7, 2017
This presentation can be accessed at

2. Session Objectives
Identify the difference between a mission statement and vision statement
Identify three values that drive your agency/program
Identify 2 methods of gaining client input in your services
Identify 2 strategic directions you would like your agency/program to pursue
Identify 1 program evaluation method that best suits your agency/program

3. Vision
Statement identifying where you want your organization or program to be
Need to know where you are going
“To be the benchmark of excellence and value in Recreation Therapy / Creative Arts Therapy”.
VA Palo Alto Health Care System

4. Mission Statement
Statement of your organization’s or program’s purpose
Is the reason for your organization’s existence
Mission is based on a philosophy – what does the organization believe in
Service Delivery Model
Mission statement by describing what it will do, tells you what it will not do
Trend is for mission statements to be short
May be followed by values statements which give more direction
Mission statement should answer who, what, why, and how

5. Mission continued
Philosophy Statement (Recreational Therapy at the UVM Medical Center)
"It is the philosophy of the Therapeutic Recreation program that leisure and recreation are inherent aspects of the human experience. Therapeutic recreation is a process of utilizing recreation activities for intervention in physical, emotional, and/or social behavior to bring about a change which promotes the growth and development of the individual."
Therapy.aspx

6. Patricia Neal Innovative Recreation Cooperative
Mission Continued
Patricia Neal Innovative Recreation Cooperative
We believe:
Play is an instrumental and fundamental need of all people. Everyone works to be able to play. Play behaviors are what structure work behaviors.
The tangential  effects of recreation promote and provide health and wellness. Leisure has no barriers. 
It is the right of all to participate in leisure. What each person makes of it is reflective of each person’s individuality.

7. Mission Continued CAMP JOHN MARC
Camp John Marc inspires confidence for life through high- quality camping programs for children, teens, and families.  Year round programming and specialized camp facilities are uniquely designed in partnership with Dallas-Fort Worth area pediatric hospitals, community volunteers, and health organizations who are dedicated to serving campers living with chronic medical and physical challenges.  The dignity of each camper is nurtured at Camp John Marc as well as in the community through its outreach programs.

8. Mission Continued YOUTH VILLAGES
Our Mission Youth Villages helps children and families live successfully. Our Values
Kids' needs come first...Always We make every decision in the best interest of each child. We adapt our programs to accommodate the special needs of children and families. Often we make personal sacrifices in order to help children and families achieve their potential.
Children are raised best by their families. When at all possible, children belong with their families. We help families provide the support and structure that all children need.
We provide a safe place. We provide care and treatment for children in an open, safe environment. We ensure that young people are physically and emotionally safe.
We strive to achieve positive, lasting results. We help children and families develop skills to live successfully by focusing on areas that have a long-term impact on the family.

9. Patient/Participant Input
How do you know what programs/interventions you should be providing?
What outcomes are you looking for (what does your mission statement/values statement say)
As a profession we talk about being person-centered – do we get their input?
What type of needs assessments is conducted
Needs assessment is different from the individualized patient assessment

10. Patient/Participant Input
Methods for Input
Resident Council
Survey
Interviews
Advisory Committee
Persons from other community organizations who are the link to potential or real consumers
We cannot provide services “we” believe are good for the participant
Gets into the selling verses marketing approach

11. Participant Input Interest Surveys
Are just interest – does not mean participation
Intention (conditions for participation)
Commitment to participate

12. MACRO Environment/Community Needs
Demographics
Population getting older
Social
Young consumers – all wireless
Technological
How people plan for and experience leisure
Impact upon interventions
Economic
Impact just not your consumers but agency
Political

13. Organizational/Program Needs
What is its role in the larger society?
Program’s role within the organization
Organizations/programs are resource dependent
SWOT Analysis
Strengths
Weaknesses
Opportunities
Threats

14. Strategic Directions (Agency)
3-5 Year Planning Goals
Develop system wide palliative care program
Develop six new relevant Clinical Effectiveness Teams
Improve mortality index system wide to rank in the Consortium/Premier top half
Assuring consistent outcomes regardless of race, ethnicity, and socioeconomic class as measured by UHC Quality and Accountability Study
Develop an Interdisciplinary Professionalism program
quality/key-initiatives-and-goals

15. Strategic Directions (Program)
To enhance their leisure skills in programs appropriate to their developmental needs and functional abilities
To acquire and improve fundamental skills (social, activities of daily living, communication) through leisure experiences that will increase their independence in the community and build positive self esteem
To increase their awareness of community resources pertaining to leisure involvement and disability related needs
To encourage participation in social activities in separate and inclusive programs in the community
To encourage intra- and inter-agency cooperation to enhance leisure services for community residents with disabilities
The Therapeutic Recreation Program (TRP) is part of the Parks, Recreation & Cultural Services Department and Recreation Services Division of the City of Colorado Springs

16. Strategic Directions – 1 year planning MBOs
For each 3-5 year goal, develop a measureable 1 year planning objective and action plan
What is to be accomplished
How measured
Date for accomplishment
Who is responsible
How does it relate to agency mission – agency strategic plan

17. Program Evaluation
Program evaluation should be considered while planning the programming
Allows for actual data collection for program effectiveness – add to evidence based practice literature
No one single technique will address all evaluation needs
Need to determine what it is you want to know regarding the program (what information do you need to support meeting the mission statement)
Evaluation Methods
Satisfaction
Importance – Performance
Goal and Objective (Discrepancy)
Service Hour
Triangulation

18. Evaluation – Satisfaction Based
purpose is to measure the outcome of engagement (satisfaction)
worth of programs can be determined by identify the degree to which programs have provided intended experience/outcomes for its participants
Physical, Cognitive, Social, Emotional
Spiritual
Fun
Risk
Autonomy
Achievement

19. Evaluation – Importance/Performance
Participant satisfaction is a function of both patron expectations about attributes of a program they consider important and patron judgments about their experience of agency performance on these attributes
Patrons administered a survey before they experience the program on what they think is important to them about the program
After they participate, they are given a second survey which asks them to rate how well the agency met their expectations regarding the program 

20. Program Evaluation – Goal and Objective
Discrepancy model - examines the discrepancy between what was supposed to happen to what actually happened
Did the program/services meet its goals/objectives
1. Develop hierarchy of goals/objectives ending with
participant/patient goals
2. Actual operation is compared with its design

21. Program Evaluation – Service Hour
Expands on the traditional "head count" attendance statistic
Includes amount of time actually spent in the program as well as how many people attended
P x H = SH
Traditionally:
30 children in a 1 hour program = 30 units
15 children in a 2 hour program = 15 units
With service hour:
30 children in a 1 hour program = 30 units 
15 children in a 2 hour program = 30 units
Failure to include the time factor can dramatically alter the quantity of agency's service output

22. Program Evaluation - Triangulation
Data is gathered from multiple perspectives with multiple methods (tri = three)
Perspectives Methods
Participants Surveys
Parents Interviews
Staff Observations
Supervisors
Community

23. Does Your Program Contribute to the Mission?
Mission statement is not measureable
Agency or program determines ability to meet mission statement based upon ability to accomplish strategic directions that are derived from the mission

24. Questions?

25. Resources
Rossman, J.R. & Schlatter, B. E. (2011). Recreation programming: Designing and staging leisure experiences (6th ed.). Urbana, IL: Sagamore Publishing.
Hofstrand, D. (2016). Vision and mission statements -- a roadmap of where you want to go and how to get there.