1. Call Routing Application #1
System Topology
vms/applications
on WAS#2-lab.
vms/applications
on WAS#1-lab.
Call Routing Application #1
6*AESconncter is working on WAS#2-lab
9*AESconncter is working on WAS#1-lab
TBM
TAI 6
BUC
vms/applications
TBM
TAI 9
BUC
AESC
TBM
AESC
TAI
AESC
BUC
AESC
AESC
TBM
AESC
TAI
AESC
BUC
AESC
AESC
AESconnecter 9 6
Primary Tlink
for AESConnectors
failover Tlink
for AESConnectors
AES1-lab.
AES2-lab.
c-lan
c-lan
c-lan
c-lan
CM-duplex, server1
CM-duplex, server2

2. events in our test 2. test-call 3. test-call 5. test-call TBM TAI VISA
BUC
TBM
TAI
VISA
BUC
4. reboot
4. reboot
AESC
TBM
AESC
TAI
AESC
VISA
AESC
BUC
AESC
TBM
AESC
TAI
AESC
VISA
AESC
BUC
vms/applications on WAS1-lab.
vms/applications on WAS2-lab.
7. Stop
6. Stop
c-lan
c-lan
8. Start
9. Start
AES1-lab.
AES2-lab.
c-lan
c-lan
1. outage
CM-duplex, server1
CM-duplex, server2
20:00-21:00 9/27, 5-10 minutes cm outage
9:20-11:50 9/28, Incoming calls which played BUC application completed cti-blindcall but the calls were disconnected 3 seconds later.
DDSESSIONID=Nn6i_d-fiQaZYTRLodRBnal, Session ID=kccspi2f , Start Time=9/28/16 11:08:01 AM
9:20-19:50 9/28, Incoming calls which played TBM application completed cti-blindcall. Caller heard ring-back-tone little time but the call received no audio later. Caller continued to have silent-call.
DDSESSIONID=qTNeQODId95ks5-u-WULAGu, Session ID=kccspi2f , Start Time=9/28/16 7:34:30 PM
11:50-12:30 9/28, Rebooting BUC-vms on WAS1/WAS2.
12:30-19:50 9/28, Incoming calls which played BUC application couldn’t completed cti-blindcall. It started and completed cti-hold, pre-action for cti-blindcall, but next action didn’t start later. Caller continued to hear hold-music.
DDSESSIONID=uFjx9zhqUHvYU5Tg7OrhNiA, Session ID=kccspi1f , Start Time=9/28/16 1:52:23 PM
19:51:30 9/28, System Platform Web Console > Virtual Machine Management > Manage > Application Enablement Services > Stop in AES2.
19:54:30 9/28, System Platform Web Console > Virtual Machine Management > Manage > Application Enablement Services > Stop in AES1.
20:01:30 9/28, System Platform Web Console > Virtual Machine Management > Manage > Application Enablement Services > Start in AES1.
20:06:00 9/28, System Platform Web Console > Virtual Machine Management > Manage > Application Enablement Services > Start in AES2.
20:10 and later 9/28, All calls which played BUC and TBM application had no error. CTI-blindcalls were completed normaly.

3. # of ACS stream on AES Management Console
During CM outage
After AES restart

4. Attached Files aes1: log.20160928 sec.20160928
/opt/mvap/logs/common/trace.out (trace.out.old *.gz)
/opt/mvap/logs/TSAPI/csta_trace (csta_trace-129.trace.out.old *.gz)
/opt/mvap/logs/TSAPI/g3trace (g3trace-cmr16-1.trace.out.old *.gz)
beforerebooting_aes1.png (screenshot fo opend streams)
afterrebooting_aes1.png (screenshot fo opend streams)
aes2:
beforerebooting_aes2.png (screenshot fo opend streams)
afterrebooting_aes2.png (screenshot fo opend streams)
od-trace:
TBM-OD-trace.log.gz
BUC-OD-trace.log.gz
aesconnector-trace:
TBM-aescon-trace.log.gz
BUC-aescon-trace.log.gz
jtapi-trace:
tsapi_trace.txt.CCSWebServer11*.gz (trace for TBM application)
tsapi_trace.txt.CCSWebServer14*.gz (trace for BUC application)
epm:
contactdetail.xls
sessiondetail.xls