1. Troubleshooting Tips and Tricks Derick Larson Kinetic Data

2. 2 2 Agenda  Who am I?  How to contact support  Kinetic Task  Installations  Kinetic Request/Kinetic Survey

3. 3 3 Questions?

4. 4 4 Who Am I?  Derick Larson  derick.larson@kineticdata.com derick.larson@kineticdata.com  651-556-0926  Responsible for Support, Training, and Documentation

5. 5 5 How to Contact Support  support@kineticdata.com support@kineticdata.com  651-556-1020  8AM to 5PM Central Time - Monday through Friday  Community site and forums  community.kineticdata.com  support.kineticdata.com

6. 6 6 Kinetic Task  Log files  Exceptions  Task Manager Console  Echo/Deferred Nodes

7. 7 7 Log Files  Where are they?  Task Engine tab & Logging tab – Task Administrator panel

8. 8 8 Kinetic Logs  What do they show?

9. 9 9 Exceptions  What can cause an exception  Errors from the handler  Errors from the connectors  Errors from the submitted answers/base/results values  Where are they recorded  Can they be “handled”

10. 10 Exceptions - Examples

11. 11 Exceptions - Examples  Connector Exception

12. 12 Exceptions - Examples  Answer/Data Set Exception

13. 13 Echo Nodes  Great way to show values for troubleshooting during the construction of a task tree.

14. 14 Deferred Node  Stop your Task Tree in process – check results

15. 15 Retry Handlers and Connectors  Depends on where the error is  Must add notes  Watch for errors farther down the tree  Messaging  Emails  Lookups

16. 16 Installation Issues  Running the installer  Remedy Options  Tomcat Options  Sharing files– jar/dll/so/candy (hah!)  Common error messages

17. 17 Running the Installer  Remedy Issues  Access  Memory Issues – Install Delays  Known Errors – Task Engine

18. 18 Running the Installer – cont.  Tomcat  What our installer does  Environment issues – (Windows Server 2008)  But I have my own tomcat  When you can’t use our tomcat

19. 19 Sharing Jar files  What jar files?  When do I have to share?  The best option is not sharing  Where do they come from?  Why don’t you use the 64bit API?  Kinetic Calendar and Kinetic Schedule do  Kinetic Survey and Kinetic Request coming soon

20. 20 Jar Files – cont.  Where do they go – tomcat_home\shared\lib

21. 21 Locating Library Files  What are library files (dll/so/a)?  Where should they go?  Where do I get them?  How do I tell my web server where they are?

22. 22 Common Installation Errors  Unsatisfied Link/No Class Def Found  Too many jar files  Just the 70 jar files  Location of the jar files  Can’t locate the library files  Path settings

23. 23 Kinetic Request/ Kinetic Survey  Logs  Common Issues  Browsers

24. 24 Kinetic Request/ Kinetic Survey  Logs  Available through the Web Admin Console – logging tab  Download or view last 200 entries  Task Manager tab has access to old (pre v5) engine logs  Older logs on the web server - /webapps/kinetic/logs

25. 25 Kinetic Request/ Kinetic Survey  Common Issues – Events  Object Not found errors – Copy Existing Elements  Syntax errors  Common Issues – Styles  Available tools

26. 26 Kinetic Request/ Kinetic Survey  Browsers  Testing – Litmus  Test groups – List Manager

27. 27 Litmus Example  Example of Litmus Results

28. 28 Performance Troubleshooting  New feature coming in 5.1

29. 29 Questions? (really)

30. 30 Thank You! Derick Larson derick.larson@kineticdata.com 651-556-0926