1. OpenTouch Suite for MLE – what’s new.
For sales specialists
October 1st 2015

2. The challenges that most organizations face
Improve Responsiveness
75% Employees want more flexibility
# 1 most pressing IT imperatives
BPI Network survey – 2015 Transform to Better Perform
#1 top work-life benefits
Quantum Workplace – February 2015 Workplace well being survey

3. The OpenTouch proposition
Real-time Business Communications excellence
Intuitive Unified Communications experience
Business Responsiveness
Meets
Employee mobility and flexibility

4. The OpenTouch proposition
Communication innovations to support business growth
Employee Flexibility
Native PC, Android and Apple smartphone interface
Call control, unified call history and messaging
Multi-device call shift
Super-mobility
UC for power users and mobile users
Web-based multi-party voice, instant messaging, sharing
For employees and guests
Efficient geo-dispersed teams
UC with teams and customers
Meets
Directory search and dial from computer
Instant messaging and on-the-phone presence
Works with analog, DECT, ALE digital and IP phones
PC, MAC, Linux, Chromebook
Fast business response
UC Essentials for everyone
Enterprise directory, screening, messaging, queuing services
On deskphones, softphones, wireless handsets with easy call shift
Quality business response
Business communications excellence
Business Responsiveness

5. The OpenTouch proposition
CUSTOMER SERVICE
TELEPHONY
UNIFIED MESSAGING
INSTANT MESSAGING
MOBILITY
VISUAL COLLABORATION
Single server solution
A la carte software suite
Cloud service
OPENTOUCH

6. OpenTouch 2.1.1 1 2 3 Key highlights
IMPROVED! 1
OpenTouch Suite Extends the UC experience to all employees and guests
OpenTouch Conversation® One UC Essentials for all employees
OpenTouch Conversation® Web Conferencing extended with Internet free calls through WebRTC
Web
NEW!
IMPROVED!
Contactless Call Shift Mobility for new open plan workspaces
One 2
OpenTouch Conversation: differentiating business communication experience at desk and on the go
OpenTouch Conversation PC Mid-call telephony services 8001, 8038 Support
IMPROVED! PC 3
NEW!
Enhanced business continuity and mobility in all environments
OpenTouch MS redundancy New Industrial DECT
IMPROVED!

7. Unified Communications for all1

8. Instant Messaging Presence Search and call
Essential UC for all profiles
2.1.1
Search and call
Favorites/Phone presence
P2P Instant Messaging
P2P Presentation + annotate
Personal routing
Chrome App, available for
Instant messaging
Presentation annotate
UC Web Client Deskphone companion
Instant Messaging Presence Search and call
for all
IT FRIENDLY Zero Footprint Client
EASY TO USE Intuitive Interface
ANY ALE PHONE with user licence
OpenTouch Conversation One

9. Multi-device Mobility Focus and privacy in open plan offices
Innovative mobility in the new workplace
Call shift
Route call
Contact-less mobility
Route and shift calls to device of choice
With deskphones and/or PC
With OpenTouch iPhone and Android software clients
At the office, on-the-go or from home (VPN-less VoIP PC)
Press a key, tap, swipe with NFC, flash a QR-code of a meeting room
2.1.1
IMPROVED PRODUCTIVITY
QUALITY INTERACTIONS
EMPLOYEE WELL-BEING IN NOISY OPEN PLAN WORKPLACE

10. Conferencing extended to WebRTC
Web Conferencing
Open to guests
Conferencing extended to WebRTC
OpenTouch Conversation Web
Open to guests
Multi-platform (Web)
Intuitive interface
From any phone or WebRTC browser
Guest view
2.1.1
OpenTouch Access Service
New software package (SBC + RP + OTES)
Single physical server
OT Access Service
(1)
NEW
Get availability date from ALE representatives
2.1.1
FREE Internet communications
ANYWHERE Any phone or WebRTC
SECURED collaboration
OpenTouch Conversation Web
(1) Mid-sized configuration :1500 users

11. OpenTouch software client capabilities at a glance
ALL STAFF MEMBERS
PC (2)
Android Tablet, iPad (2)
Android, iPhone
RESIDENT WORKERS, POWER USERS
PC (Connection)
Web
CONFERENCE MEMBERS
NEW
Available
OT 2.1.1
One
Present, annotate, comment
Routing and shift
Supervision – Manager Assistant
Multiline
Personal call recording
Deskphone control
Search and call
VoIP
Video
Share screen
IM/Presence
VPN-less connectivity
Scheduled conferences
(3)
P2P
(2)
WebRTC
VISUAL
MOBILE
TEAM
BUSINESS
Peer-to-peer
Conversation profiles
iPad
UNIFIED INTUITIVE EXPERIENCE FOR ALL EMPLOYEE PROFILES

12. Focus on Mobile/Visual intensive usages2

13. Intuitive business interactions in real-time
Real-time Communications at the office and on the go
Intuitive business interactions in real-time
OpenTouch Conversation PC
2.1.1
VoIP and Remote Call Control call, hold, divert, record, enquiry, transfer, conference, add participants
Visual supervision, manager-assistant
Present, annotate, comment, share screen
2.1.1
Additional desk phones
Click to call, IM, video from Office Suite
Windows 10, Office 16
IBM 9 Click to call, record and play voic
2.1.1
ULTRA FAST BUSINESS INTERACTIONS
ANYWHERE OFFICE AND ON THE GO
OpenTouch Conversation PC

14. Deskphones for OpenTouch Conversation: at a glance
8068
NEW
8038
NEW
8088
8001
OTC PC
8012
Available
OT 2.1.1
VISUAL
Video
Bluetooth
MOBILE
Session shift
Supervision
(1)
TEAM
Manager assistant
Multiline
Personal call recording
Programmable keys
N/A
BUSINESS
Personal phonebook
RCC through PC
(2)
N/A
Wideband Audio
Gigabit Ethernet
DESKPHONES FOR ALL USER PROFILES
(1) Notification + call pick-up
(2) Basic call features + advanced call features (divert call, automatic call-back, transfer, broker call…)

15. What to sell at a glance: Mobile/Visual intensive usages
Phone experience
Software client experience
Fax x users
Conferencing x users
Schedule conferences
Share contents
>= 3 participants
Any phone or WebRTC audio
Web
Outlook calendar, Chrome Meeting Manager
Dial-in, dial-out
2.1.1
Universal client x users
Search and call
Instant messaging, RT presence
VoIP, mid-call control, video*
3-party ad-hoc conferences
Call history
Any phone routing
2.1.1
Messaging x users
Unified messaging
Voic
Visual voic
2.1.1
* on PC, iPad
User license x users
Search and call from PC
Peer-to-peer Instant Messaging
Real-time presence
Business telephony
Session shift (tap, NFC, Q-R code)
2.1.1
Phone
2.1.1
2.1.1
Video Endpoints
8001
8012
8038
8068
8088
Lifesize Icon 400, 600, 800
8088
2.1.1

16. OpenTouch 2.1.1 opportunities for Mobile/Visual intensive markets
Opportunities: Business Comms
Differentiate with 8088 Smart DeskPhone for Power Users
Differentiate with OpenTouch PC team features for staff handling business/customer requests
Extend addressable market with deskphone range
8001
8012
8038
8068
8088
OTC PC
Opportunities: Mobility/Collaboration
Differentiate with unified interface across devices
Differentiate with any-to-any session shift
Upsell software clients and conferencing licenses
WebRTC compliance for RFPs
Opportunities: IM/Presence
Address organizations that require IM/Presence for all employee profiles
Fight back Skype for Business Standard CAL: we offer desk phone integration in addition to IM/Presence

17. Focus on Telephony-intensive usages3

18. On-site mobility from office to most demanding environments
Reliable On-site Mobility
On-site mobility from office to most demanding environments
Industrial 8262 DECT handset (January 2016)
AGAP OmniPCX telephony on both TDM and IP DECT infrastructure
Bluetooth earset, color screen
Hardened IP65 model
Man-down alarm and geo-location capabilities (OpenTouch Notification Services integration or AAPP)
8232 DECT
8242 DECT
8262 DECT
NEW
INDUSTRIAL
One touch call shift
Handsfree mode
8232
8242
8262
500EX
Usage
Office
Industry
ATEX
AGAP features 
One touch call shift
Alarm key
Bluetooth headset
Man down, No Movement, Shock detection
INTENSIVE MOBILE COMMUNICATION
PROTECT STAFF
IP65: Complete protection from dust, oil, and other non-corrosive material. Complete protection from contact with enclosed equipment. Protection from water, up to water projected by a nozzle against enclosure from any direction.

19. Native High Availability improves UC business continuity
Business Continuity for
Unified Messaging
SIP software clients
Mobile clients
Conferencing
Native High Availability improves UC business continuity
Continuity of services
Continuity of voice communications P2P (phones and softphones)
Quick recovery of telephony services
Automated recovery of voice and app services after failover *
Serviceability
Facilitates upgrade and hotfix deployments with minimized downtime
Easy shutdown for maintenance
OpenTouch MS
OpenTouch MS
Vmware HA
Native HA
Platforms
All OpenTouch servers
OpenTouch MS OmniPCX Enterprise CS
Does not require virtualization technology nor skills 
P2P VoIP calls preservation
Real-time replication preserving database integrity
Native automated failover and restart
2.1.1
*  Connection profiles except fax

20. What to sell at a glance: Business Communications markets
Phone experience
Software client experience
Fax x users
Conferencing x users
Schedule conferences
Share contents
>= 3 participants
Any phone or WebRTC
Web
Outlook calendar, Chrome Meeting Manager
Dial-in, dial-out
2.1.1
Universal client x users
Search and call
Instant messaging, RT presence
VoIP, mid-call control
3-party ad-hoc conferences
Any phone routing
PC iPhone Android
Messaging x users
Unified messaging
Voic
Visual voic
User license x users
Search and call from PC
Peer-to-peer Instant Messaging
Real-time presence
Business telephony
Call shift (tap, NFC, Q-R code)
2.1.1
Phone
Softphone
Android PC, MAC iPhone, iPad

21. OpenTouch 2.1.1 opportunities for “Business communications” markets
Upsell OpenTouch MS/BE value
Unified messaging
Software clients on mobiles and PC
Web conferencing
Diiferentiate with contactless call shift
Increase awareness with innovative software clients
Contact-less Call shift
OpenTouch MS
Position OpenTouch HA
Improves Partner’s SLA for UC
Address organizations with critical communications requirements
Transform ICS customers
Hardware voic to centralized redundant Unified Messaging proposition
OpenTouch Conversation One
Added value for TOTG: UC benefits for analog, DECT, TDM users
Extend addressable market with MAC, Linux, Google desktops users
Counter Skype for Business and Cisco “free” Instant messaging

22. Unified communications for everyone 1
Key take aways
NEW!
One
Web
Unified communications for everyone 1
IMPROVED
IMPROVED
OpenTouch Conversation® One UC Essentials for all employees
Intuitive business interactions at the office and on the go 2 PC
OpenTouch Conversation® Web Conferencing extended with Internet free calls through WebRTC
IMPROVED
Contactless Call Shift Mobility for new open plan workspaces
Enhanced business continuity and mobility in all environments 3
IMPROVED
NEW!
OpenTouch Conversation PC Mid-call telephony services 8001, 8038 Support
OpenTouch MS redundancy New Industrial DECT

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Updated November 2013
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