1. Deploying Windows Mobile solutions
The opportunities and challenges
Steve Reynolds
and
Dan Sadler
TBS

2. Agenda About TBS The TBS field mobility solution
The opportunities of field mobility deployment
Demonstration
Drive Assist case study
Conclusion

3. Some of our TaskMaster clients

4. TBS solution overview
Is a fully managed field worker mobility solution that:
Connects to all enterprise systems
Wirelessly distributes information to and from the field force
Delivers information in a flexible intuitive format

5. TBS solution overview Harness’s new technologies:
Visual Studio .NET 2005
.NET compact framework 2.0
SQL 2005 / SQL for CE
SQL 2005 reporting services

6. TBS solution architecture
Direct interface into our clients’ enterprise system(s)
Supports a multitude of different wireless networks
TaskMaster manages the communications between host and client
TaskMaster Client available on varied devices and varied platforms
Low running costs – typically less than 2Mb per month on GPRS

7. TaskMaster software architecture
TM Studio TM
Application
Server
Customer
Enterprise
Interface connectors
Mobile Comms
Infrastructure
TM Interface
TM Comms
Remedy
SAP
Seibel
Oracle
Etc..
XML
TM Monitor

8. TBS solution architecture

9. TaskMaster solution IT landscape

10. The corporate requirement
Introduce technologies and applications that :
Enable businesses compete with lower cost operations
Improve customer satisfaction and retention
Improve the return on sales
Improve service delivery & quality
Step innovations that differentiate businesses from the rest

11. Evolutionary value proposition corporate mobility
Source: ARC Group

12. Wireless enterprise revenues by industry
Source Yankee Group

13. The technology challenge !

14. The ideal solution must utilise appropriate technology
Hotspot 3G
GPRS

15. The main benefits of field mobility
Improved customer service and customer relationships
New or improved products and services
New business models/modes of operation
Better response times
Greater flexibility
Greater efficiency/productivity
Lower operating costs
Tighter control of the business
Cost effectively meet legislation/regulatory requirements
Collected data can be used to provide new services

16. Demonstration

17. Case Study

18. The issues Meteoric growth
Paperwork processing holding back potential expansion
Paperwork adversely affecting driver productivity
Call Centre driver focused rather than customer focused
Lack of driver visibility
Vehicle allocation issues
Environmental concerns

19. Solution objectives Shorter vehicle movements meaning less fuel used
75% reduction in delivery paperwork
Reduction in fleet purchases through improved stock utilisation
Delivery time reduced from four to two hours
Improved driver safety through spoken directions
Enhanced productivity
Increased data security

20. Jason could you put the Drive Assist video in here please

21. The results
1.5 million sheets of paper saved
3.6 million miles of unnecessary journeys eliminated
20% improvement in fleet utilisation
15% increase in business with no increase in manpower
66% reduction in delay on invoicing – 28 day reduction in debtor days

22. Thank you for listening
Conclusion
Corporate Field Mobility delivers compelling business benefits
The technology is now proven
The costs stack up
Start planning for corporate mobility now
But be mindful of the future
Partnership is the key to success
Thank you for listening