1. CHAPTER 9: TRAINING AND DEVELOPMENT

2. Training & Development
Represents ongoing investment in employees & realizes employees are assets.
Importance of training & development
Rapid technological changes cause skill obsolescence
Redesign of work brings need for new skills
Mergers & acquisitions have increased need for integrating employees into different cultures
Employees are moving between employers more often, necessitating training
Globalization of business requires new knowledge & skills

3. Benefits of Training & Development
Individual employee
Increased employee marketability
Increased employee employability security
Organization
Improved bottom line, efficiency & profitability
Reduced layers of management
Makes employees more accountable for results

4. Exhibit 9-1 Strategizing Training

5. Exhibit 9-2 Levels of Needs Assessment

6. Setting Training Objectives
Align/match identified training needs with training objectives
Define objectives in specific, measurable terms
Desired employee behaviors
Results expected to follow from such behaviors
One source of information for setting objectives
Performance deficiency data contained in performance management system

7. Design Critical training design issues
Interference from & difficulty of overcoming prior training, learning, habits
Transfer of newly learned skills back to job
Choice of training environment approximating or simulating actual working conditions
Organizational environment supportive of training & development
Contents need to be designed as well
Offline or online training

8. Computer-Based Instruction
Benefits
Self-paced
Adaptive to different needs
Can be customized
Easy to deliver
Usually less expensive to administer
Can be conducted when convenient for employee
Drawbacks
Learners must be self-motivated
Cost of producing online, interactive materials
Lack of interaction with others may work against needs & preferred learning styles

9. Delivery On-the-job training Off-the-job training
Internship/ Apprenticeship
Coaching and mentoring
Job rotation
Informal learning
Off-the-job training
Lectures
Audiovisual-based training
Case study
Seminar
Simulated learning
Corporate universities

10. Evaluation
Integral part of overall training program
Provides feedback on effectiveness of training program
Evaluation criteria should be established in tandem with & parallel to training objectives

11. Exhibit 9-3 Four Levels of Training Evaluation

12. Exhibit 9-4 Link Between Training & Performance Management & Compensation

13. Thank you!