1. Terminal Vetting Database FOR INTERTANKO VETTING SEMINAR
INTERTANKO/HEIDMAR
Terminal Vetting Database
UPDATE
FOR INTERTANKO VETTING SEMINAR
SINGAPORE
NOVEMBER 16, 2004
Capt John N. Hill
Heidmar, Inc

2. - The International Association of Independent Tanker Owners -
Notes
- The International Association of Independent Tanker Owners -

3. INTERTANKO Membership
Some figures…
227 Members
2,198 tankers
165 million dwt
37 countries
70% of independent fleet
271 Associate Members
Notes

4. INTERTANKO 23 Strong Secretariat Managing Director, Dr. Peter M. Swift
Offices in London, Oslo, Washington & Singapore
14 Committees and Working Groups and 4 Regional Panels
60 Work Items on the Agenda
Notes

5. A MARINE LOGISTICS COMPANY
HEIDMAR…
A MARINE LOGISTICS COMPANY
…Celebrating our 20th Anniversary this year…

6. HEIDMAR…
Commercially Manages 3 tanker pools, currently totaling more than 70 vessels.
Office locations in Darien CT, Houston TX, Caracas, London, and Singapore.
Operates Heidenreich Lightering Services of Houston, since late Over 300 lighterings thus far.
Provides Q88 Oilco Questionnaire Service to the Industry through Heidenreich Innovations, Inc. affiliate. Presently used by over 150 Owners operating over 1900 tankers.
Employs 15 different nationalities ashore, including 13 in Connecticut out of 54 employees.
Works with over 20 ship owners of varying nationalities.
Carried 46 million MT of crude or petroleum products in the past 12 months without any spillage.

7. Some Methods Used To Keep Our Quality…
Report Cards From Terminals Every Call--TERMINAL SATISFACTION SHEETS
External Reviews of ouir Ships, People and Procedures--Port Capt. Audits
Annual Quality Inspections--Star/Dorado/Sigma Inspections
Semi Annual brainstorming meetings with pool partners
Convening of special events as needed
AND…
In conjunction with INTERTANKO,
The Terminal Vetting Database

8. FACT This caused us to ask…………………
Since the worldwide acceptance of VETTING as a way of life in tanker shipping, the quality of tanker tonnage has improved.
This caused us to ask…………………

9. IF THE VETTING PROCESS WORKS FOR SHIPS, WHY NOT TRY IT ON TERMINALS ??

10. HENCE, THE TERMINAL VETTING
DATABASE WAS BORN

11. THE FORM
SIMPLE
ONE PAGE
USER-FRIENDLY

12. THE RATINGS 1. Poor: Worse than average in all areas. Needs lot of
improvement.
2. Below Average: Worse than average in some areas. Could use
some improvement.
3. Average: Fully adequate.
4. Above Average: Better than average in some regards.
5. Excellent: Of a very high quality in all regards.

13. The Questions Asked

16. And, it is under continual review in the Vetting Committee
SINCE CONCEPTION
…We tested it with Four Companies for
6 months in US Gulf Area
…Then we reviewed our findings
…Tweaked the forms and streamlined data entry
And, it is under continual review
in the Vetting Committee

17. SYNERGIES WHO KNOWS WHAT WE CAN ACCOMPLISH
…ANALYSIS BY INTERTANKO
…IDENTIFICATION OF PROBLEM TERMINALS
…BUILDING OF ALLIANCES WITH LIKE-MINDED ORGANIZATIONS
WHO KNOWS WHAT WE CAN ACCOMPLISH
THROUGH MUTUAL COOPERATION ??

18. BUT ITS PRIMARY PURPOSE
IS TO SERVE TANKER OWNERS AND OPERATORS
SO THAT WE IMPROVE OUR EFFICIENCIES BY INFLUENCING TERMINALS TO FIX PROBLEMS
WE TRY TO DO THIS IN A WIN-WIN FASHION, COOPERATIVELY WITH TERMINAL REPRESENTATIVES

19. 3 LEVELS OF UTILITY Level 1: Vessel Manager can review terminals
Level 1: Vessel Manager can review terminals
prior to vessel’s call
Level 2: Owners can review and follow up on
any problems individually with his terminal
counterparts
Level 3: The Intertanko Vetting Committee can be tasked to follow up with any “problem terminals” not responding to Owner’s observations

20. TO DATE WE HAVE NEARLY 6000 REPORTS BUT THERE IS MUCH MORE TO DO!!
INDUCED AT LEAST TWO TERMINALS TO MAKE
EXTENSIVE IMPROVEMENTS
AND STARTED CONSTRUCTIVE DIALOGUES WITH MANY OTHERS,
INCLUDING WORKING WITH OCIMF IN A DATA-SHARING EFFORT
BUT THERE IS MUCH MORE TO DO!!
…We need more direct inputting from each Company...
…We need to streamline data entry procedures
…We need to keep building our database volume
…We need to keep marketing the product…

21. And, for our Terminal Friends
Please take note!!
We are also Reviewing the Idea of Adding
A Terminal Feedback Function

22. But, We Nedd Your Help Too!!
…Please, take a blank form
…Bring it to Your Office
…Talk it Up With Your People
…Get Involved With this Program
…Send us Your Comments
AND HELP US KEEP OUR INDUSTRY CLEAN

23. Capt John N. Hill
Heidenreich Marine
For the INTERTANKO
VETTING COMMITTEE