1. Good Sam | Camping World Visa® Instant Credit Program Overview
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

2. What’s in it for our customer?
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
This Rewards program is provided by Comenity Capital Bank and Good Sam LLC and its terms may be changed or discontinued at any time. For full rewards and Terms and Conditions, please visit
Revised February 2017

3. Good Sam|Camping World Visa ®?
What is the
Good Sam|Camping World Visa ®?
The Good Sam|Camping World Visa® is a co-brand credit card that offers exceptional benefits to your customer and can be used at your resort and anywhere else Visa® is accepted
Once approved, customers will be able to use the Good Sam|Camping World Visa® for their initial purchase at the Resort (subject to credit approval)
Once the Good Sam|Camping World Visa® arrives in the mail, members can use their card to earn REC REWARDS at resorts and campgrounds, Coast to Coast membership renewals, Coast to Coast Trip Points, Good Sam product and services and purchases at Camping World, from gas to groceries, restaurants and anywhere else Visa ® is accepted
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

4. Good Sam|Camping World Visa ®?
Why Offer the
Good Sam|Camping World Visa ®?
The Good Sam|Camping World Visa® will help to build member relationships through direct marketing pieces that create a sense of familiarity with the brand and ultimately:
Drive member database growth
Encourage repeat visits and increase member spend at Coast to Coast resorts, on Coast to Coast membership renewals, Coast to Coast Trip Points, Good Sam products and services and purchases at Camping World
Builds loyalty!
= Increased Sales + Increased Traffic for your location!
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

5. What’s in it for the Member?
EXCLUSIVE INTRODUCTORY APR FOR 6 MONTHS* :
(Please provide Credit Card Agreement for additional details.)
with new Good Sam|Camping World Visa ® Accounts
Receive 3 Rec Rewards points for every $1 spent on gas and at privately-owned campgrounds across the U.S. and Canada, including Good Sam Parks and Coast to Coast Resorts.
Receive double points on purchases made outside of Good Sam|Camping World and Coast to Coast for the first 90 days using your Good Sam Camping World Visa (capped at 2,000 points).
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
*25.49%, 20.49%, or 14.49% variable APR thereafter, based on Prime Rate and credit worthiness
Revised February 2017

6. What are the additional benefits
What are the additional benefits? (For additional information, visit
Receive 5 REC REWARDS POINTS for every $1 spent at participating Coast to Coast Resorts, on Coast to Coast memberships, Coast to Coast Trip Points, Good Sam product and services and purchases at Camping World on future purchases
Receive 3 REC REWARDS POINTS for every $1 spent on gas and at privately-owned campgrounds across the U.S. and Canada, including Good Sam Parks and Coast to Coast Resorts
Receive 1 REC REWARD POINT for every $1 spent on all other purchases everywhere else Visa is accepted
REDEEM POINTS for Coast to Coast membership renewals and Trip Points as well as Good Sam|Camping World products/services, gas & restaurants gift cards, statement credits, and more
Receive DOUBLE POINTS on purchases made outside of Coast to Coast resorts within the first 90 days (capped at 2,000 points). 5x 3x 1x
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

7. How is an application processed?
Please note: Before proceeding with the application, be sure to ask the member is he or she already has a Good Sam Camping World Visa , Rec Rewards Visa or Coast to Coast Visa. If the customer says yes they have an existing card, please automatically decline the use of application process.
The Comenity Capital Bank process is as follows:
Resort logs into
2. From the Good Sam Camping World Visa Credit Card link, select Step 1:
-Print the Good Sam Camping World Visa Credit Card Terms & Conditions and paper application
3. Customer fills out the paper application and customer signs the document.
-Terms & Conditions and paper application are on one document and must be provided to the customer.
-Customer will fill out the paper application, sign it and provide it back to the resort.
-The customer keeps Terms & Conditions.
-The resort keeps the paper application.
4. From the Good Sam Camping World Visa Credit Card link, select Step 2:
-Good Sam Camping World Visa Credit Card online application
-Associate enters username and password to access online application
-If you haven’t already done so in Step 1, print the Good Sam Camping World Visa Terms & Conditions and paper application, have the member complete and sign.
-Associate enters member’s application data from the paper application into the online application.
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

8. How is an application processed?
5. Online application provides instant approval, pending or existing account message to the resort.
If approved, a “Resort Copy” and “Member Copy” will be available to print.
-Provide the “Member Copy to the member. This includes the approval, APR and credit limit specific to this member.
-Use the “Resort Copy” that includes the member’s temporary account number and expiration date into the Resort Point of Sale system to complete the purchase. After completing the transaction this document MUST be shredded/destroyed.
-The temporary account number is only valid for the initial purchase at the Resort that day. The member will have to receive the credit card in the mail before another purchase can be made.
-If a pending message is received, further processing is needed and an alternative form of tender should be collected to complete the purchase. Comenity Capital Bank will contact the customer via mail regarding the application status.
-If an existing message is received, the member already has an existing Good Sam Camping World Visa and is not eligible for the special introductory rate. Instruct the member to use their existing account to earn REC REWARDS points or provide another form of payment to complete the purchase.
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

9. How is an application processed?
6. Resort mails the Good Sam|Camping World Visa ® Credit Card paper application back to Comenity Capital Bank for scanning and archiving. Applications can be bundled together and mailed at the end of the week. Mail applications to: Comenity Capital Bank PO Box Columbus, OH
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

10. How is an application processed?
Login
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

11. How is an application processed?
Once you have provided the Member with the Terms & Conditions and received their completed and signed application you may begin the online application.
Home Page
If you haven't already printed the Terms & Conditions and application for the Member—you must do so before entering the application online.
Important
If the completed and signed application is not sent to ADS/Comenity for archiving per the documented procedures and there is a dispute on the account, the Resort will be required to refund the Member IMMEDIATELY.
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

12. How is an application processed?
Credit Application Step 1
A final reminder to ensure the Member has the Terms & Conditions prior to entering the online application.
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

13. How is an application processed?
Credit Application Step 2
Input the applicant’s primary mailing address. If a PO Box is entered, the system will reject it. A physical address is needed for Patriot Act verification purposes.
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

14. How is an application processed?
Credit Application Step 3
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

15. How is an application processed?
Credit Application Step 4 Approved
Upon approval, you will receive the Member’s credit limit, APR, Temporary Account Number and Expiration Date.
Please click the “Print” button.
The first page printed is the Customer’s Copy and they must have this along with the Terms & Conditions before the transaction can be processed.
The second page is the Resort’s copy that will be used to run the transaction through your POS system. After completing the transaction through your POS system. After completing the transaction, the Resort MUST destroy this document.
IMPORTANT
DO NOT DISTRIBUTE THE TEMP ACCT INFO TO THE MEMBER.
DO NOT CLICK “FINISH” UNTIL YOU HAVE PRINTED THE APPROVAL. THE ACCOUNT INFORMATION CANNOT BE RETRIEIVED ONCE YOU HAVE LEFT THIS PAGE & YOU WILL NOT BE ABLE TO PROCESS THE TRANSACTIONS WITHOUT IT.
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

16. How is an application processed?
Step 4 Approval Print – Customer Copy
Example of Page 1- Customer Copy
This MUST be provided to the Member with the Terms & Conditions provided with the application before the Resort can charge the new account.
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

17. How is an application processed?
Step 4 Approval Print – Associate Copy
Example of Page 1- Resort Copy
Use this page to process the transaction through your POS system. The copy MUST be destroyed once transaction is complete.
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Data Security Reminder!!
Revised February 2017

18. How is an application processed?
Credit Application Step 4 Decision Pending
This screen will appear if the Member cannot immediately be approved. You should let the Member know that their application requires further review and they will be notified by mail. For the purposes of this transaction, you will need to request an alternative payment method.
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
IMPORTANT:
At no point is a Resort to contact the Coast or ADS/Comenity Helpline regarding a pending decision. A pending decision is just that, pending.
Revised February 2017

19. How is an application processed?
Credit Application Step 4 Existing Account
This Member has an existing Good Sam|Camping World Visa. The promotional APR is only available for new customers. Suggest they use their existing Good Sam |Camping World Visa to earn Rec Rewards points or request another form of payment.
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

20. How is an application processed?
Credit Application Step 4 Unable to Process
A problem with the online application has occurred. Please report to the Coast Helpline at
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

21. How is an application processed?
Credit Application Step 4 System Error
A problem with the online application has occurred. Please report to the Coast Helpline at
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

22. What else do you need to know?
Is there a minimum or maximum amount that can be requested?
There is no minimum amount but the maximum request is $12,000.
When can the member expect to receive the credit card?
Upon approval, the card should be received in the mail within 7 to 10 business days.
Does the member have to sign anything for the Good Sam I Camping World Visa® ?
Yes. Resort Associates are required to print the current Terms & Conditions and application data collection form for the Coast Affiliates website and provide to the member prior to completing the online application. The member must complete and sign the application data collection form before the online application can be started. The Terms & Conditions are to be kept by the member for their records.
After the application is entered the completed and signed application data collection forms must be sent to Comenity Capital Bank in a weekly batch. NOTE: If a member disputes a charge and Comenity Capital Bank does not have a completed and signed application data form for the member the resort will be required to provide a full refund to the member.
If approved, the member will be provided with a document that states their APR and their credit limit. Once they have received that information, the sale can be run through the Resorts Point of Sale Terminal. The member will need to sign for the credit card transaction as they would with any other credit card.
Are the Terms & Conditions "generic" or specific to the member?
The Terms & Conditions are generic for the credit card program. Upon approval, the "Customer Copy” that is to be printed and provided to the member is specific to the member and includes their APR and credit limit. REMINDER: They must have the Terms & Conditions, APR and credit limit in hand prior to the Resort processing the transaction on their new account.
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

23. What else do you need to know?
What is a resort to do if there is a question regarding the application process or in the event that the Good Sam I Camping World Visa® online application is not available?
If you cannot access the online instant credit application or receive an error during the application process, please call the Coast Helpline at to report the issue (reference the Troubleshooting/Reporting a Problem Process document).
Please note: The Coast Helpline is for issues with the application process only. Once an application is approved, any issues need to be reported to Comenity Capital Bank per the Troubleshooting procedures as Coast does not have access to credit card account information.
IMPORTANT-Under no circumstances is a resort to contact the Coast Helpline regarding "Pended" decisions.
If the application website is down, is there a manual alternative to submitting the credit card application?
No, there is no manual process available.
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

24. Who to contact with questions?
Next Steps
User Name and Password Set-Up
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017

25. Thank you for your time today!
Q&A
Thank you for your time today!
Speaker 1: Now lets recap[Read top part]
Here are some example of how to put it all together
[Read Customer and Associate response] Now as you finish ringing up the customer they will have opportunity to think about the great benefits you shared. Once you know whether or not the RTPS prompts you can now make the offer
If the RTPS Prompts say [Read RTPS Section]
If the RTPS Doesn’t Prompt you can say [Read No RTPS Prompt]
Revised February 2017