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Preparing for Conscious Communication in the Workplace

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Presentation on theme: "Preparing for Conscious Communication in the Workplace"— Presentation transcript:

1 Preparing for Conscious Communication in the Workplace
Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed Chapter Three: Preparing for Conscious Communication in the Workplace H.L. Goodall & Sandra Goodall

2 Organizing a Communication Event
Step 1: Choosing a Goal for Your Message Assess Your Audience What Has Worked in the Past? What Reasons, Authorities, Examples, and “Truths” Does this Audience Rely on? What Information Can Help me Better Understand Our Client?

3 Organizing a Communication Event
Step 1: Choosing a Goal for Your Message Generate Outcomes Inform Persuade Entertain Build a Business Relationship Establish Criteria for Success Microsoft Image

4 Organizing a Communication Event
Step 2: Creating a Strategic and Ethical Message Creating a Thesis of Message Introduces Audience to Message Announces Your Intention Microsoft Image

5 Organizing a Communication Event
Step 2: Creating a Strategic and Ethical Message Determining the Main Points of the Message Causal Problem-Solution Chronological Topical Microsoft Image

6 Organizational Patterns

7 Organizing a Communication Event
Step 2: Creating a Strategic and Ethical Message Developing Supporting Materials Verbal Support Visual Support Microsoft Image

8 Verbal Supporting Materials
Facts and Statistics Use Only from Credible Sources Be Sure They Are Validated Independently Tie Statistics to Audience Use Graphics to Illustrate Microsoft Image

9 Verbal Supporting Materials
Testimony or Authoritative Sources Use Quotes from Credible Sources Tie Citations to Topic Directly Cite only Necessary Information Tie Citations to Audience

10 Verbal Supporting Materials
Examples & Narratives Choose Appropriate and Sensitive Examples and Narratives Make Story or Example Memorable Use Fresh Examples and Stories

11 Visual Supporting Materials
Determine Visual Needs and Professional Expectations of Audience Preview Location Be Aware of Time Constraints Determine Method that Best Adds Visual Quality to Message

12 Making Transitions Provide Directions to Audience about…
Upcoming Changes in Point being Made Internal Movements in Reasoning Microsoft Image

13 Making Transitions Lack of Transitions… Confuse Audience Cause Boredom
Reduce Effectiveness Disorient Listeners Microsoft Image

14 Developing Effective Introductions
Gain the Audience’s Attention State a Thesis Preview the Main Points Offer an Inducement Microsoft Image

15 Developing Effective Conclusions
Review Main Points Provide Closure Microsoft Image

16 Organizing a Communication Event
Step 3: Coordinating with Others Understand Our Own Success is Tied to Company Success Also Allows Us to Gain Insights We cannot Get Working Alone Involves Making Sure All Who Should Know are Informed

17 Organizing a Communication Event
Step 4: Delivering the Message Practice, Practice, Practice How Much Practice Depends on… Prior Experience Number and Complexity of Visual Aids Familiarity with Topic Confidence in Speaking Abilities Degree of Formality of Setting

18 Important Speaking Characteristics
Fluency Naturalness Vivacity Nonverbal Competence Microsoft Image Making Business Presentations Work

19 Communicating in Professional Contexts
Skills, Ethics, and Technologies 2ed H.L. Goodall & Sandra Goodall

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