1. Management Skills

2. What is Management???? The process of achieving company goals by effective use of resources; involves Planning, Organizing, and Controlling The process of achieving company goals by effective use of resources; involves Planning, Organizing, and Controlling

3. Basic Management Functions Planning- deciding what will be done and how it will be accomplished. Planning- deciding what will be done and how it will be accomplished.

4. Planning Good management planning is: Good management planning is: Realistic Realistic Comprehensive Comprehensive Flexible Flexible Good management planning includes plans for the short and long-range uses of people, technology and material resources. Good management planning includes plans for the short and long-range uses of people, technology and material resources.

5. Basic Management Functions Organizing- a coordinated effort to reach a company’s planning goals. Organizing- a coordinated effort to reach a company’s planning goals.

6. Organizing Organizing involves: Organizing involves: Assigning responsibility Assigning responsibility Establishing working relationships Establishing working relationships Staffing Staffing Directing the work of employees Directing the work of employees

7. Basic Management Functions Controlling- the process of comparing what you planned with actual performance. Controlling- the process of comparing what you planned with actual performance.

8. Controlling Three basic activities: Three basic activities: Setting standards Setting standards Evaluating performance according to standards Evaluating performance according to standards Solving any problems revealed by the evaluation Solving any problems revealed by the evaluation

9. Set Standards Before setting standards, compose a mission statement. Before setting standards, compose a mission statement. Mission statement- a formal statement of a company’s ultimate goals. Mission statement- a formal statement of a company’s ultimate goals.

10. Set Standards Once goals are set, standards that are consistent with them should be adopted. Once goals are set, standards that are consistent with them should be adopted. Example: Example: Financial standards Financial standards Employee standards Employee standards Customer satisfaction standards Customer satisfaction standards Quality control standards Quality control standards

11. Evaluate Performance Once standards have been established, managers can use them to evaluate both company and individual performance. Once standards have been established, managers can use them to evaluate both company and individual performance.

12. What standards will you set for your business? Let’s start from the beginning…. Let’s start from the beginning…. Compose a Mission Statement Compose a Mission Statement

13. Mission Statement The mission statement should be a clear and succinct representation of the enterprise's purpose for existence. It should incorporate socially meaningful and measurable criteria addressing concepts such as the moral/ethical position of the enterprise, public image, the target market, products/services, the geographic domain and expectations of growth and profitability. An effective mission statement should be able to tell your company story and ideals in less than 30 seconds. The mission statement should be a clear and succinct representation of the enterprise's purpose for existence. It should incorporate socially meaningful and measurable criteria addressing concepts such as the moral/ethical position of the enterprise, public image, the target market, products/services, the geographic domain and expectations of growth and profitability. An effective mission statement should be able to tell your company story and ideals in less than 30 seconds.

14. How should I write a Mission Statement? A mission statement should say who your company is, what you do, what you stand for and why you do it. A mission statement should say who your company is, what you do, what you stand for and why you do it. An effective mission statement is best developed with input by all the members of an organization. An effective mission statement is best developed with input by all the members of an organization. The best mission statements tend to be less than 3-4 sentences long. The best mission statements tend to be less than 3-4 sentences long.

15. How should I write a Mission Statement? Avoid saying how great you are, what great quality and what great service you provide. Avoid saying how great you are, what great quality and what great service you provide. Examine other company's mission statements, but make certain your statement is you and not some other company. That is why you should not copy a statement. Examine other company's mission statements, but make certain your statement is you and not some other company. That is why you should not copy a statement. Make sure you actually believe in your mission statement, if you don't, it's a lie, and your customers will soon realize it. Make sure you actually believe in your mission statement, if you don't, it's a lie, and your customers will soon realize it.

16. Nike Nike To bring inspiration and innovation to every athlete in the world Target Target At the heart of our strategy is our commitment to delight our guest by consistently delivering the right combination of innovation, design and value in our merchandising, in our marketing, and in our stores. This is the essence of our “Expect More. Pay Less.” brand promise.

17. Guess the Company based on their Mission Statement: To be the world’s greatest kids’ brand To be the world’s greatest kids’ brand We save people money so they can live better We save people money so they can live better

18. Guess the Company based on their Mission Statement: To organize the world’s information and make it universally accessible and useful To organize the world’s information and make it universally accessible and useful Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time

19. Guess the Company based on their Mission Statement: Our brand mission is to be our customers’ favorite place and way to eat. Our worldwide operations are aligned around a global strategy called the Plan to Win, which center on an exceptional customer experience – People, Products, Place, Price and Promotion. We are committed to continuously improving our operations and enhancing our customers’ experience. Our brand mission is to be our customers’ favorite place and way to eat. Our worldwide operations are aligned around a global strategy called the Plan to Win, which center on an exceptional customer experience – People, Products, Place, Price and Promotion. We are committed to continuously improving our operations and enhancing our customers’ experience.

20. Create a Mission Statement for your company. Create a Mission Statement for your company. What do you stand for? What do you stand for? What does it say about how your company views its products, customers, the world??? What does it say about how your company views its products, customers, the world???

21. What is Your Leadership Style? http://www.computerworld.com/s/article/98 557/Quiz_What_s_Your_Leadership_Style http://www.computerworld.com/s/article/98 557/Quiz_What_s_Your_Leadership_Style

22. Task Focused Executives with Task Focused style are decisive in nature. They value action, speed, efficiency and consistency. You are persistent and delegate well. The shortcomings of this style are the tendency to resist change, be impatient, to listen poorly and to act too fast at times, without having sufficient information. Executives with Task Focused style are decisive in nature. They value action, speed, efficiency and consistency. You are persistent and delegate well. The shortcomings of this style are the tendency to resist change, be impatient, to listen poorly and to act too fast at times, without having sufficient information.

23. Social Executives with Social style are flexible in nature. Although they move fast, they are highly adaptable, intuitive, likable, engaging, supportive of others, and are good at generating new ideas. The shortcomings of this style are lack coherent plans, have short-term perspective, tend to resist structure, and can be inconsistent. Executives with Social style are flexible in nature. Although they move fast, they are highly adaptable, intuitive, likable, engaging, supportive of others, and are good at generating new ideas. The shortcomings of this style are lack coherent plans, have short-term perspective, tend to resist structure, and can be inconsistent.

24. Intellectual Executives with Intellectual Style are hierarchic and complex in nature. They are very thorough, accurate and make detailed long-term plans. They are objective, logical, reliable and committed. Socially, relationships are based on mutual respect. The shortcoming of this style is that one can become over-controlling, rigid, and resistant to other’s input. Executives with Intellectual Style are hierarchic and complex in nature. They are very thorough, accurate and make detailed long-term plans. They are objective, logical, reliable and committed. Socially, relationships are based on mutual respect. The shortcoming of this style is that one can become over-controlling, rigid, and resistant to other’s input.

25. Participative Executives with Participative style are integrative and creative in nature. They explore problems from many perspectives and come up with a variety of alternatives. They are good listeners and team players as well as resourceful and collaborative problem-solvers. The shortcomings of this style are that one may appear to be indecisive, scattered and an ambiguous communicator. Executives with Participative style are integrative and creative in nature. They explore problems from many perspectives and come up with a variety of alternatives. They are good listeners and team players as well as resourceful and collaborative problem-solvers. The shortcomings of this style are that one may appear to be indecisive, scattered and an ambiguous communicator.

26. CEO

27. The primary leadership style of CEOs is Social. They are adaptive, open, agreeable, flexible, and are able to swiftly satisfy changing needs. They must interact frequently with others, be responsive to their needs and create positive relationships. The primary leadership style of CEOs is Social. They are adaptive, open, agreeable, flexible, and are able to swiftly satisfy changing needs. They must interact frequently with others, be responsive to their needs and create positive relationships. This style is followed closely by the need to be Participative, meaning interacting with various teams, patiently listening to the ideas and opinions of others, and promoting involvement of all stakeholders. A CEO’s performance will depend upon teamwork and creative response to ideas and changes. This style is followed closely by the need to be Participative, meaning interacting with various teams, patiently listening to the ideas and opinions of others, and promoting involvement of all stakeholders. A CEO’s performance will depend upon teamwork and creative response to ideas and changes.