1. Introduction to Tardurr & MindJet Founded in Germany in 1993, represented globally through regional offices Focused on products that Improve business productivity Half a million users worldwide Customers in 60 of the Fortune 100 companies Benefits include an increase in return on people, information and business process management. Tardurr is a development partner of MindJet

2. Introduction to Rapid Response & E-vamp Founded in Islamabad in 2003 as a joint venture between HN Data & E-vamp Rapid Response provides Contact Center and Back- office support services to clients in North America and UK, using a dual shore approach CRM-based technology, IP-based communication E-vamp has been designing and developing Web and Mobile portals for clients since 2001, HN Data has been providing back-office solutions to blue chip customers in UK & USA

3. Our Vision for NICOP

4. The B2B or B2C Portal Concept STRONG VALUE PROPOSITION FOR CUSTOMERS SIMPLE USABILITY & NAVIGATION : to attract 4 Million Overseas Pakistanis in EU. USA & Middle East to the your Portal TRANSPARENT FINANCIAL MODEL : simple, clear & secure e-transactions SECURITY & ACCESS : web-based security for transactions, easy access on- line & by phone

5. The G2C Portal Concept Web Site to Portal - Maturity Model NICOPs GOAL

6. Our Experience in Building Portals We have extensive experience in designing, developing, and deploying Multi Access Portals since 2002. We have extensive experience in designing customer- centric websites Some of our customers include: Academic Gateway, Mobilink, SME Bank, Swiss Development Cooperation, EHA-Hoffmann Outsourcing relationship with Proton Technology, one of the mature players providing E-commerce & CRM applications in California, USA

7. Introduction to Rapid Response & E-vamp

8. The Contact Center Concept A distributed, multi-media contact center that can handle e-mail, chat sessions or Web-based contacts just as readily as a voice call. The next-generation contact center requires two fundamental architectural shifts: voice over IP move applications to open, industry-standard architectures Multi-shore Capability

9. The Strategy and Action Plan COMPONENTS OF INTERNET BUSINESS MODEL

10. The Strategy and Action Plan

12. The Strategy and Action Plan for your website

13. The Strategy and Action Plan

14. What does the Internet do to your strategy & what is the Impact?

15. The Strategy and Action Plan What are new sources to support e- transaction? VOIP/ Call Center/ Agents Community or Chatting Mobile/GSM Blogging

16. The Strategy and Action Plan

18. Think about Sustainability through Internet … Will it be difficult or easier?