1. Getting to Know the Food and Beverage Division
Chapter 14, Section 1
Getting to Know the Food and Beverage Division

2. Food and Beverage Department
Banquet and catering
Culinary operations
Stewarding
Restaurant operations
14.1-1

3. Food and Beverage Operations
Gourmet and specialty restaurants
Coffee shops
Lounges or dining rooms in which live music or shows are performed
Room service
Combined banquet and meeting room facilities

4. Food Service Position Restaurant server Banquet server
Banquet setup person
Bus person
Kitchen steward
Room service attendant
14.1-3

5. Restaurant Servers: Prepare for service. Greet guests. Take the order.
Serve the order.
Create a friendly atmosphere where guests can enjoy themselves.
Closely monitor guests’ alcohol consumption.
Complete service.
Help co-workers as needed.

6. Banquet Servers: Prepare for service
Inspect tables for cleanliness and proper setup.
Greet guests.
Serve food and beverages.
Complete service.
Break down function rooms and service areas.
Keep a count of the number of guests served.
Help take inventory.
14.1-5

7. Banquet Setup Employees:
Set up function rooms according to banquet event orders and property policies.
Clean and maintain all function rooms.
Use, clean, and maintain department equipment.
Handle audiovisual equipment for functions (at some lodging properties, an outside company handles this).
Break down function rooms and service areas.
14.1-6

8. Bus Persons: Prepare tables for service.
Prep side stations, condiments, and silverware.
Bus soiled linens, dishes, glasses, and silverware from tables.
Assist servers and guests to ensure total guest satisfaction.
14.1-7

9. Taking Food and Beverage Reservations
Greet the guest warmly.
Find out:
Reservation name
Preference for food or table
Reservation date and time
Number in the party
Special requests
Guest’s phone or room number
Smoking or nonsmoking preference
Repeat the information back to the guest.
Thank the guest for calling.
14.1-8

10. Section 14.1 Quiz
True/False: By enhancing the quality of a hotel in the eyes of the guest, a good food and beverage division can help justify higher average guestroom rates for that hotel.
True/False: Sharing tips among a team of servers, bus persons, and banquet setup persons is good way to recognize the excellent service requires the efforts of all food and beverage employees
True

11. Section 14.1 Quiz
3. Imagine that you are a food and beverage worker, and you perform a task that involves asking guest for their name, how many persons will be in their party, the date and time they would like to arrive, and whether they prefer a booth or a table, if both are available. Which of the following tasks are you performing?
Taking restaurant reservation
Taking a banquet reservation
Taking a shuttle reservation
Answer: a

12. Section 14.1 Quiz
4. Suppose you work in the food and beverage division of a hotel. One of your primary responsibilities is taking guest food and beverage orders and serving those orders to guest at their tables. What is your title?
Bus person
Banquet server
Restaurant server
Answer: c

13. Section 14.1 Quiz
5. What do banquet servers usually rely on for information about a banquet event and what needs to be done for that event?
A GRS
A BEO
A POS
Answer: b