2. Shared Reality and Dialogue Culture
Dr. Bernd Schmid
Shared Reality and Dialogue Culture

3. Dialogue Culture Creating a shared reality in a context?
Building a learning partnership at eye level
Meeting each other‘s realities!
Helping each other to understand the realities involved
Experimenting with creating realities here and now
Experimenting with creating realities for there and then

4. Beyond Command and Submission
People must understand
Their task
Their role and their contribution to the requested performance
The roles of others and their contribution
The actual “Taylorism” (workflow, divided into parts) and synthesis

5. Shared Frames of Reference
Can be constructed from outside and contributions assigned
Can be organized by framing and self-organization within these frames
Cooperation is based on the mutual understanding of roles and contributions
Frames of reference and behavior of partners are based on individual realities

6. Communication as a Cultural Encounter

7. Implications of the Cultural Encounter Model
Describes communication as encounter of cultures (personal, professional, regional etc.)
Does not assume that mutual understanding is normal
Each communicator involved is predominantly orientated to their own reality
Necessary to study the realities of the sender and of the recipient
Assumes that creating a shared reality is a necessary extra effort

8. Levels of Communication Encounters
Level 4: Shared understanding of responsibilities and achievements Level 3: Shared understanding of how people and things interact Level 2: Shared meaning and relevance of perspectives and facts Level 1: Shared perspectives and facts to be taken into account

9. Perspectives and Events

10. Perspectives and Events

11. Meta-perspective
 Helicopter style of communicating

12. Dialogue culture behavior
Don’t know already: Ask!
Don’t assume: Clarify!
Don’t expect understanding: Explain!
Don’t look up or down: Attain equality at eye level!
Don’t complain: Look for resources and solutions!
Accept mistakes: But require learning!
See the humans who play their roles in a context!