1. Chapter Five: 5.1 CULTURE AND COMMUNICATION
INTRODUCTION
APPROPRIATE COMMUNICATION ACROSS
CULTURES
ONE-AND TWO-WAY COMMUNICATION STYLES
NON-VERBAL COMMUNICATION
IMPLICATIONS FOR THE MANAGER
SUMMARY
EXERCISE.

2. Chapter Five: 5.2 THE CONTEXTUAL COMMUNICATION MODEL
WHAT is communicated?
What is the appropriate CONTENT of the message?
WHO communicates?
Who is the appropriate ADDRESSOR to send the message?
Who is the appropriate ADDRESSEE to whom the message is sent?

3. (5.2) WHEN is the appropriate TIME for communicating the message?
For how long should the message be communicated?
Does the message need repetition, and if so, for how long?
WHERE is appropriate LOCATION for communicating the message?
LOCATION includes physical and organizational situations
HOW is the message communicated?
What is the appropriate MEDIUM? LANGUAGE? STYLE?

4. Chapter Five: 5.3 ONE-WAY COMMUNICATION STYLE
1. (Addressor) A decides what to communicate >>
>> 2. (Addressor) A encodes a message >>>>>>>>>
>> 3. (Addressor) A transmits the message >>>>>>>
>> 4. (Addressee) B decodes the message >>>>>>>
>> 5. (Addressee) B acknowledges and/or acts upon
the message.

5. Chapter Five: 5.4 TWO-WAY COMMUNICATION STYLE
1. (Addressor) A decides what to communicate >>
>> 2. (Addressor) A encodes a message >>>>>>>>>
>> 3. (Addressor) A transmits the message >>>>>>>
>> 4. (Addressee) B decodes the message >>>>>>>
>> 5. (Addressee/Addressor) B decide what to
communicate in feedback >>>>>>>>>>>>>>>

6. (5.4) >> 6. (Addressee/Addressor) B encodes a message >>
>> 7. (Addressee/Addressor) B transmits a message>>
>> 8. (Addressee/Addressor) A decodes the message>
>> 9. (Addressee/Addressor) A/B acknowledges and/or
acts upon the message, or returns to Stage 1.

7. Chapter Five: 5.5 HOW THE TASK INFLUENCES THE CHOICE OF A ONE- OR TWO-WAY STYLE
Task-based factors influencing the choice of style
(one-way style) (two-way style)
TASK URGENCY : LACK OF TASK URGENCY
SIMPLE TASK : COMPLEX TASK
ROUTINE TASK : NON-ROUTINE TASK
CLOSE-ENDED TASK : OPEN-ENDED TASK