1. Complaint Management System
Walk-through Example
PCU 2009

2. Note: In addition to the complaints submitted online, this system will be used to process complaints received over the phone, by person ..etc.

4. Click here to file a complaint. No need to login

5. Complaint form

6. Complaint form -
Scrolling down

7. Attaching files/photos..etc
Complaint form -
Scrolling down
Attaching files/photos..etc
Only administrator can view or edit section 4 (internal use only)
Finalizing the complaint

8. Review before submitting

10. The confirmation email the complainant receives

11. The administrator receives this email notification

12. Accessing the administrator view to manage the complaints

13. Username: *****
Password: *****

14. Click on “entries” to view the complaints and add comments

15. Complaints listing

16. Click on “Edit” To add the internal comments/remarks

17. Section 4 is only shown to the administrator