1. Welcome to the 11th Annual Redrock Software Conference!

2. Introductions David Booth – Director of Technical Support
Jon Halter –Co Technical Support Manager
Iliana Visser–Co Technical Support Support Manager
Keegan Johnson – Technical Support and IT
Jennifer Turley – Technical Support and Conference Mgr
Luis Frias – Technical Support
*new: Jodie Huddle – Advanced Tech Support
Nicolas Corder – IT and Cloud Development
Laura Reed – Sales & Anything else
Kelly Corder – President & Lead Developer
Jennifer Corder – Vice President & Payables

3. Communication and Retention New Systems & Semester Switch
Focus Paths
Communication and Retention
Jon Halter
New Systems & Semester Switch
Iliana Visser
Identifying Specific Student Populations
Jennifer Turley
Data In and Data Out
Luis Frias

4. What’s Happened Since Last Year?
HelpDesk Tickets: 4,767

5. What’s Happened Since Last Year? continued
Still making minor enhancements to the existing system
Continuously finding and fixing bugs (very, very few found this year, fewer than any year)
Customer base is still growing
Hired an Advanced Technical Support person (Jodie) who is in training and handling support tickets currently

6. What’s Happened Since Last Year? continued
Q2 Remote Enhancements
Continued development of the new TracCloud System – demo shortly…
TracCloud Engine is complete – we are now working on the functional features – we should be complete or near complete by next conference!

7. What’s Next? Continue TracCloud development!
We will continue to support and maintain existing systems
We will enhance the module of existing systems as needed – module conversion to new TracCloud

8. TracCloud Simplified Interface Modernized Browser HTML and Scripting
Bootstrap Framework for responsive/mobile friendly interface
XML-Based Content Management System providing
Organized content control
Security for each entity
Leverage templates for consistent, reusable elements
Apache Server /PHP / mySQL Engine
Cloud-based with fail-over and redundancy on server and data
Consistent Interface over multiple screens and within each module
API’s for Accessing data via remote applications (ie Campus push and pull of student data)

9. TracCloud (continued)
Cloud hosted for
Security
Backup
Automatic updates
Easier maintenance and support
Access anywhere
Rules methodology changed:
Previously data was not accessible until a rule was created to allow access.
TracCloud: a rule can be created to auto-allow access (within an appropriate group) or auto-prevent with exceptions

10. TracCloud (continued)
All Interactions from Student perspective are simplified
All Listings are essentially reports
All Listings can be exported
All Listings can be used as a template for importing

11. TracCloud (continued)
DEMO!

12. TracCloud (continued)
Dashboard is cleaner and more user friendly
Listings have been enhanced and allow for major customization
Custom Fields
Unlimited
Reportable
Assigned to any of the major records Students, Visits, Appointments, Availabilities, Consultants)

13. TracCloud (continued)
Calculated fields
Easy to access
Easy to report on
Scheduler uses more area for the appointments and simplified interface
Preferences are easier to use
Advanced options accessible but hidden initially

14. TracCloud (continued)
Mobile friendly
Tablets, smartphones
Notifications
Administrators are notified when certain events occur
Notifications can be targeted to students, consultants, faculty or any staff s
Automated s use templates

15. TracCloud (continued)
When TracCloud goes live, we will have tested and proven the stability and funcitonality of the new system well before our Customers start using it.
The New engine is already in production for two major applications that we are using and supporting daily!
Redrock Portal
MyDojo.cloud
Since December, we have made 1,392 commits (changes) to the TracEngine and the Live applications using TracEngine (that’s almost 15 commits a day).