2. Useful directory information is not easily accessible End users can not update their own information Directory information becomes quickly out of date Directory population initiatives are time consuming, costly and data often changes before the initiative is complete Process for centralizing information needs to be decentralized but controlled

3. Internal communications my suffer Out-dated directory information is not useful Internal staff information searches occur in multiple locations Time consuming data collection Increased administration/support time Increased support costs

4. Limited access to general corporate information High reliance on administrative staff to obtain information High reliance on the help desk to obtain information Reduced productivity Frustration Breakdown of internal communication

5. Complete Centralization Complete Management Complete Maintenance … of directory information.

6. Information that is always… Easily Accessible Easily Updated Always Current

7. Administrators set up user policies Users update their own information Changes are made automatically or upon approval Administrators set up maintenance rules to remind and ensure users to keep their information current.

8. Leverage technology already deployed No geographic boundaries Keep data centralized, current and consistent Maintain up-to-date organization charts Reduce administration and help desk support Improve internal communication Reduce cost of ownership

9. Familiar user interface No additional education required Easy access to directory information Users can easily update their own information Reduce support costs Increase employee productivity Improved internal communication

10. NEC America, Inc. Milt Atkinson Manager Technical Services Engineering Services Division Corporate Networks Group "This program is a e-mail administration answer to what could be termed a nightmare. I currently have 751 users on one Exchange system and keeping profile information up to date for this many people is like trying to keep 751 tennis balls under water at the same time. Giving the users the rights to keep this information up to date has, conceivably, made it unnecessary to hire additional Help Desk people. We move people between Divisions, Department, buildings, cities and states on a daily basis and by the time this information would get to the e-mail administrator, updated in their profile and deployed to the rest of the organization, we would have lost a lot of contacts and possibly sales. We have customized users attributes and modified e-mail templates and DA picked those changes up automatically allowing us to set the attributes and deploy the client out to the users... the hardest part of the whole procedure is getting up from our desk and walking back to the server room!

11. Complete Centralization Complete Management Complete Maintenance …of directory information that is… Easily Accessible Easily Updated Always Current