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State Leadership Conference
Dorothy Knapp, SPHR ©SHRM 2010
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World’s largest professional association dedicated to HR
About SHRM Founded in 1948 World’s largest professional association dedicated to HR About 350 staff members Headquartered in Alexandria VA Over 250,000 professional and student members in more than 140 countries More than 580 affiliated local chapters Over 6,000 volunteer leaders SHRM was founded in 1948 by a group of just 28 individuals who saw a need for a professional association for what was then known as personnel. SHRM is now the largest HR association serving over 170,000 members. SHRM has over 500 local chapters throughout the US and beyond.
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SHRM Leadership Henry (Hank) Jackson, CPA Interim President/CEO
Janet Parker, SPHR Chief Global Membership Officer Pam Green, SPHR Chief U.S. Membership Officer
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SHRM Board Chair Jose Berrios SHRM Board Chair
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SHRM’s Vision “To be a globally recognized authority whose voice is heard on the most pressing people management issues of the day - now and in the future”
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SHRM’s Mission Build partnerships Provide a global community to share expertise & create innovative solutions Provide thought leadership, education, & research Be an advocate on the most critical issues facing workplaces & the human resource profession
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SHRM’s Strategic Priorities
Continue to provide high-value resources to existing core membership Be a global organization Operate as a financially sustainable organization Be the recognized thought leader on people management issues
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Governance Committee* Membership Advisory Council
Volunteer Leadership Structure SHRM® Board Governance Committee* Membership Advisory Council Special Expertise Panels Corporate Social Responsibility Employee Health, Safety & Security Employee Relations Ethics Global Human Capital Measurement/HR Metrics Labor Relations Organizational Development Staffing Management Technology & HR Management Total Rewards/Compensation & Benefits Workplace Diversity Regional Councils Members State Councils Local Chapters Staff Support *Governance Committee approves appointment of members to special expertise panels.
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Chapter Size Small Chapter = 10 – 100 members
Medium Chapter = 101 – 300 members Large Chapter = 301 – 500 members Mega Chapter = 501 – 1,000 members Super Mega Chapter = 1,000 + members Conference calls are held on a quarterly basis for chapter presidents by chapter size Allows chapter presidents to network with presidents from like-size chapters
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Core Leadership Area Volunteers
Each state council is asked to have the following positions: College Relations Diversity Governmental Affairs HRCI Certification Membership SHRM Foundation Workforce Readiness Chapters should consider these board roles as well This is a conference first for us! Designed specifically for state council representatives in SHRM’s core leadership areas: HRCI Certification, College Relations, Diversity, Governmental Affairs, SHRM Foundation and Workforce Readiness. These sessions focus on role definition, available resources, goal development assistance and successful practice sharing for each leadership area.
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District Directors Assist chapter presidents with questions Visit chapters to provide presentation on “SHRM is the Solution” to your members Ensure that chapter presidents attend state council meetings Ensure that chapters submit SHAPE on time Your District Director and State Council Director should be your first point of contact for assistance For CLA issues/questions, the state CLA leaders should be your points of contact
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Expectations of Council Members
Chapter Presidents should attend all state council meetings or send substitute/proxy If you have not already done so, please send your complete board roster to your Regional Team and the State Council Director—due 12/1 Board roster should include ALL volunteers with complete contact information Late submissions will keep your chapter/council from being eligible for a SHAPE award
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2011 Regional Team Assignments
These assignments may change Core Leadership Area Assignments College Relations: Shelly Trent Diversity: Phyllis Shurn-Hannah Governmental Affairs: Sherry Johnson Workforce Readiness: Dorothy Knapp SHRM Foundation: Dianna Gould HRCI Certification: Karen Verrico Membership: Laurie McIntosh Chapters By Size Super Mega: Karen Verrico Mega: Shelly Trent Large: Laurie McIntosh Medium: Dianna Gould Small: Phyllis Shurn-Hannah Staffing Management: Phyllis Shurn-Hannah CMPs: Dianna Gould District Directors: Shelly Trent (Go over the information presented on this slide.)
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Role of Regional Team Communicate SHRM’s goals and objectives to volunteers and members Assist potential chapters in becoming affiliated (with DD) Assist individual members with questions about membership Assist chapters in remaining affiliated and with chapter operations Attend state council and regional council meetings as a resource Participate in state conferences as an exhibitor and speaker (as available) Promote SHRM member benefits to current/potential SHRM members Assist in the recruitment and retention of members Take HR trends and state issues to SHRM (Go over the information presented on this slide.)
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Volunteer Assistance Volunteer Assistance There are four administrators at headquarters with a general number to call: SHRM x :00 a.m. – 7:00 p.m. Eastern Time. Anyone at that number can assist you with CFSP, rosters, designation forms, etc. The number will take voic s 24/7 but will only be manned from 7 am – 7 pm ET. This is a generic inbox that will be accessible by all the Regional Administrators. Order SHRM supplies from Regional Administrator. (Go over the information presented on this slide.)
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Southeast Regional Contacts
And, serving as your emcee for the conference is ………… Dorothy Knapp, SPHR (800) , x 6335 Crystal Adair (800) , x 6370
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SHRM Requirements SHRM bylaws require chapter presidents and state council members be active SHRM members throughout the duration of their term. Must be indicated in bylaws. SHRM encourages chapters to consider requiring all members of its board to be SHRM members for greater synergy in the affiliation relationship. Effectively lead chapter or state council throughout the year and mentor president/president-elect for upcoming year. Assure bylaws are being followed. Attend and actively participate in state council meetings. Chapter bylaws must not conflict with the intent of the bylaws of SHRM SHRM requires that all chapter presidents maintain national SHRM membership throughout the duration of their terms. Chapter bylaws must state that criteria. Chapter bylaws must not conflict with SHRM bylaws. Sample chapter bylaws are available online. SHRM recommends that chapters review their bylaws annually. Any chapter bylaws changes must be approved by SHRM via the Area Manager.
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SHRM Requirements For chapters affiliated BEFORE 1/1/04: Minimum of 30% of the total chapter membership or 10 chapter members (whichever is greater) must be current SHRM members For chapters affiliated AFTER 1/1/04: 25 SHRM members or 51% affiliation (whichever is greater) must be current SHRM members SHRM requires that all chapter presidents maintain national SHRM membership throughout the duration of their terms. Chapter bylaws must state that criteria. Chapter bylaws must not conflict with SHRM bylaws. Sample chapter bylaws are available online. SHRM recommends that chapters review their bylaws annually. Any chapter bylaws changes must be approved by SHRM via the Area Manager.
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Blasts SHRM offers State Councils, Super Mega chapters, and 100% chapters the opportunity to reach at-large members via eight times per year Use online request form in the VLRC SHRM sends the e-blast on your behalf and will make edits as necessary State Councils also receive two e-blasts for announcing the state conference to members in their own state
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Conference Calls SHRM offers State Councils conference calling abilities for certain meetings District Directors can hold calls with each other and their chapter presidents Can be used for full state council calls Can be used for CLA state directors to hold calls with chapter CLAs Cannot be used for state committees, such as the conference committee Calling number and time must be reserved through Crystal
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There are over 450 student chapters Over 15,000 student members
SHRM Student Chapters There are over 450 student chapters Over 15,000 student members For information about starting a student chapter in your area, see Chuck Salvetti is Student Programs Manager at SHRM Chuck also manages the new Young Professionals (YP) program Currently, there are about 370 student chapters. Chapters can be instrumental in assisting schools in starting student chapters. Information is available online at about starting student chapters. Chuck Salvetti can assist with any student chapter questions.
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SHRM Resources Nearly all the resources to be reviewed in this presentation are available in the Volunteer Leaders’ Resource Center Web site for volunteers at click on Communities and Volunteer Resources Let’s review some of them
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Leadership Conference Resources
Links to Videos from 2009 Leadership Conference Legal Issues for Chapters Web-based Initiatives Chapter Finances Media Relations 2010 Leadership Basics Webinar Series Available! Three-part series is a primer for volunteer leaders new to their role or as a refresher for those returning to their current role or taking on a new role within the chapter/state council. Each recorded webinar is one hour or less. Governance, Fundamentals, and Operations topics
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Chapter Leader Resource Guide
Fundamentals of Chapter Operations Excellent tool for all volunteer leaders Provides the basic fundamentals to achieve operational success Download from VLRC
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Reporting tool for SHAPE award
Covers calendar year Reporting tool for SHAPE award Must be filed with SHRM by 1/31 to receive CFSP Need to determine now who will complete Great planning tool Can complete online only SHRM requires that chapters submit the Chapter Achievement Plan each year by January 31. It is a great tool for planning chapter activities. (Pass around a copy so the board members can see what types of activities are noted.)
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SHAPE SHRM Affiliate Program for Excellence (SHAPE)
2011 Chapter Planning Workbook and the archived volunteer leader webinar are available in the VLRC at Online forms available to input goals for year to aid in planning
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In case you are not yet familiar…
Goals for SHAPE In case you are not yet familiar… Replaced many operational items with strategic objectives designed to increase the visibility and effectiveness of chapters & state councils while promoting SHRM and the HR profession overall Strengthens our affiliates’ connection to SHRM from a business perspective by clearly outlining requirements to measure chapter and state council alignment and engagement Raises the bar of excellence for affiliates, and provides a tiered recognition system 30 30
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You must have submitted your CLIF
SHAPE Program ALL chapters must complete all items in the Basic Requirements section to remain affiliated Other sections of SHAPE: Mission-Driven Initiatives, SHRM-Affiliate Support, and Measures of Success Four award levels: Bronze, Silver, Gold, and Platinum You must have submitted your CLIF By December 1 to qualify for any award
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The Excel Award Levels SHAPE Program
Each builds upon the previous level of awards Raises the bar of excellence for affiliates Not to be compared to the CAP award levels! – no correlation 32 32
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SHRM Bronze Chapter Award
SHAPE Program The Excel Awards SHRM Bronze Chapter Award Chapter successfully completes all of the requirements listed in Section 1, Section 2 and Section 3. 33 33
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SHRM Silver Chapter Award
SHAPE Program The Excel Awards SHRM Silver Chapter Award Chapter successfully completes all of the requirements in Sections 1, 2, and 3 AND: □ Develop and implement one additional chapter initiative (for a total of four) in Section 2. □ 50% of board members are SHRM members throughout their terms of office. □ Chapter president or president-elect attends SHRM Leadership Conference or state leadership event. 34 34
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SHRM Gold Chapter Award
SHAPE Program The Excel Awards SHRM Gold Chapter Award Chapter successfully completes all of the requirements in Sections 1, 2, and 3 AND : □ Develop and implement two additional chapter initiatives (for a total of five) in Section 2. □ Chapter president and president-elect attend the SHRM Leadership Conference or state leadership event if one is held. □ Achieve Membership Star recognition for growth of SHRM membership in the chapter. (Membership Star status is growth of SHRM members in the chapter of 6-9 percent) 35 35
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SHRM Gold Chapter Award (cont’d)
SHAPE Program The Excel Awards SHRM Gold Chapter Award (cont’d) □ Chapter president participates in at least 75 percent of state council meetings and conference calls. □ 75% of board members are SHRM members throughout the duration of their terms of office. □ Chapter qualifies as a 2010 SHRM Foundation Chapter Champion. 36 36
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SHRM Gold Chapter Award (cont’d)
SHAPE Program The Excel Awards SHRM Gold Chapter Award (cont’d) □ Serve as a resource to the community or local media on HR issues. □ If you are a non-100% chapter, determine feasibility of transitioning non-100% chapters to 100% affiliation status. 37 37
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SHRM Platinum Chapter Award
SHAPE Program The Excel Awards SHRM Platinum Chapter Award Chapter successfully completes all of the requirements in Sections 1, 2, and 3 AND : □ Chapter is a 100% SHRM chapter. □ Develop and implement strategic initiatives in all six areas of Section 2. □ Chapter president and president-elect attend the SHRM Leadership Conference and state leadership event if one is held. 38 38
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SHRM Platinum Chapter Award (cont’d)
SHAPE Program The Excel Awards SHRM Platinum Chapter Award (cont’d) □ Achieve Membership Superstar recognition for growth of SHRM members in the chapter. (Membership Superstar status is growth of SHRM members in the chapter of 9.5 percent or more) □ Chapter president (or an appointed representative not already on the council in another role) participates in 100% of state council meetings and conference calls. □ Chapter qualifies as a 2010 SHRM Foundation Chapter Champion. 39 39
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SHRM Platinum Chapter Award (cont’d)
SHAPE Program The Excel Awards SHRM Platinum Chapter Award (cont’d) □ Chapter serves as a resource to the community or local media on HR issues. □ Describe how the chapter has provided information and resources to chapter members regarding the impact of state or federal legislative issues. 40 40
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2011 SHRM Annual Conference & Exposition
Get refreshed, invigorated and empowered to meet the challenges of the year ahead. Learn about the latest legislative hot topics How will proposed legislation affect you and your business? Get answers to your pressing questions You have access to the best minds in business, policy and HR. Take advantage! Earn recertification credits Improve your mind in nearly 200 sessions Tools, tips and strategies are available for HR professionals at every level, in every discipline. Our easy-to-use online planner helps you design your conference experience. The world’s largest HR conference is a must-attend event Get new ideas on how to position your business to thrive in a recovering economy.
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Renowned Speakers at the 2011 SHRM Annual Conference
Be inspired and motivated by their work and life stories Sir Richard Branson founder and president of Virgin Group, one of the world’s most recognized and respected brands. Michael J. Fox Canadian-American actor, author, producer, advocate and voice-over artist. Additional keynote speakers have yet to be announced! SHRM Member Upgrade Early-Bird Pricing $1,125 $295
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Chapter Leader Information Form (CLIF)
Online form for your chapter to submit complete board/volunteer roster Due by 12/1 Required for all chapters Allows SHRM to keep in touch with your board members to announce new tools, webcasts, etc.
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Guide to Chapter Financial Mgmt
Provides the chapter with essential financial information Includes info on taxes, incorporation, and record keeping Easy to understand Excellent resource for all Chapter Officers Located in the VLRC under the Finance section The chapter president and treasurer should both carefully read this guide. Other chapter officers should also be familiar with it. This guide contains information about becoming incorporated and tax exempt, how to file taxes, how to manage a chapter budget, auditing, and more. (Have a copy available for the treasurer if possible.)
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“Affiliate of” logo Please note the change from the TM to the ®; be sure you are using the ® logo This logo must be prominently placed on all materials produced by an affiliate of SHRM. You cannot modify the logo to make it your own; it must be shown in conjunction with your own name or logo, must be the entire “Affiliate of” logo, and never be smaller than 1 inch wide.
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Chapter Bylaws ANY bylaws revisions need to be sent to SHRM through your Field Services Director (FSD) for review ANY bylaws changes must be approved by SHRM (including name changes and changes to 100%) All board members should carefully review the bylaws upon taking office and should follow them as a legally binding document Bylaws model online Do not plan your chapter membership vote until AFTER you have received the signed final copy from SHRM As mentioned earlier, chapter bylaws should be periodically reviewed and any changes need to be approved by your Area Manager. Chapter name changes also need to be changed in the bylaws and the bylaws submitted for approval. Because there are over 520 chapters, SHRM needs to make sure chapters do not have the same name.
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Bylaws Approval Process
the complete set of bylaws with the changes noted to your Field Services Director (FSD). They will review them and provide suggestions or changes. Once they are approved by the FSD, the bylaws are approved by the Chief Membership Officer. SHRM signs the bylaws, and then your Regional Administrator (RA) will send them back to you via FedEx with a tracking number. Once you receive the package, your chapter membership can then vote on the changes. Once they are approved, your chapter president should sign and date the bylaws and FedEx (with a tracking number) the signed set back to your RA. You should keep a copy of them. The final signed version is placed into the files at SHRM. This final set is considered to be RATIFIED.
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ALL chapters signed Chapter Charters several years ago
These documents spell out the relationship between SHRM and chapters Be sure your chapter kept a copy; review it annually If your copy is lost, contact your Regional Administrator As mentioned earlier, chapter bylaws should be periodically reviewed and any changes need to be approved by your Area Manager. Chapter name changes also need to be changed in the bylaws and the bylaws submitted for approval. Because there are over 520 chapters, SHRM needs to make sure chapters do not have the same name.
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Position Descriptions
Use as a guide for volunteer leader positions in your chapter Easier to hold volunteers accountable if you have a written description of role & responsibilities Sample descriptions available online We stated earlier that position descriptions are available online in the VLRC. Each person on the chapter board should obtain a copy of his or her appropriate job description. (Pass these out at the meeting if possible.) The chapter holds volunteers accountable for their responsibilities and they can be asked to step down if they do not meet the board’s expectations. Holding an SHRM chapter board position should not be viewed as something to add to your resume. Much work is expected, but it is FUN!
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Member Definitions At-large Members
At-large member is an individual who is a member of SHRM but is not affiliated with a local chapter. Recruiting at-large members to your chapter is a great way to increase SHRM membership in your chapter. Online membership application includes a required field for indicating chapter membership. Local Members Only (LMOs) An LMO is an individual who belongs to a local chapter but is not a SHRM member. Promote benefits of joining SHRM to your LMOs. Discount offered to first-time SHRM members via a promotional code. Strengthens partnership between SHRM and the chapter.
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Membership Recruitment & Retention Initiative
SHRM provides: Membership Recruitment and Retention Toolkit Labels or lists to assist you in contacting at-large members in your chapter area State Council/Chapter Successful Practices Current data – monthly membership report of SHRM members in your chapter Webcasts, conference calls, and LeadersEdge articles Recognition of top chapters in growing their SHRM membership Other resources to assist you in the membership section of the VLRC
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Membership Recruitment & Retention Initiative
First-time members can join SHRM at a reduced rate of $145 (will change to $160 for 2011) They should use the code CHSED on their application to get the reduced rate Advertise this on your chapter websites, etc.
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Chapter Affiliation Brochure
Brochure is free to chapters Explains the value of chapter membership to SHRM members Use it to contact at-large members to invite them to become chapter members
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Membership Reports from SHRM
Please have your Membership Chair conduct a quarterly audit of the at-large list and SHRM chapter member list. Send your Regional Administrator information on any new SHRM members who join your chapter. Help SHRM keep the lists current. Your chapter can request: SHRM monthly or quarterly reports via an request with a set deadline Current chapter roster Full at-large list within chapter’s established zip code range Expired SHRM members in the chapter New at-large members list within the quarter The roster requests will be distributed within 48 hours SHRM will also be providing sample s/letters that the chapter can use for their benefit These reports are NOT sent automatically, but can be requested
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Conducting Membership Audits
Please note that SHRM conducts only ONE audit per chapter per year; other audits can be con-ducted by volunteers and changes shared with SHRM SHRM uses the member roster sent by your chapter to conduct audits on an annual basis Please send chapter membership roster upon request—the more current, the more accurate the audit Please have your Membership Chair conduct an audit of at-large list and SHRM chapter member list every quarter Another initiative to help chapters recruit at-large members is a special section of the online SHRM member application. On the form, there is a required field for members to indicate chapter membership. Following submission of that form, the member then receives an from SHRM telling them about SHRM’s chapters.
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In-Transition Membership
SHRM offers a one-time-only benefit of a free one-year continuation of membership to any current member who has been downsized Must already be a member of SHRM Contact SHRM’s Member Care Dept. for more information Another initiative to help chapters recruit at-large members is a special section of the online SHRM member application. On the form, there is a required field for members to indicate chapter membership. Following submission of that form, the member then receives an from SHRM telling them about SHRM’s chapters.
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HR Certification Downloadable certification handbook available for individuals interested in pursuing PHR, SPHR, GPHR $120 “Pay-if-you-Pass” Program for selected chapter and state council leaders HR Certification Institute Approved-for-Credit Program Tools for promoting certification and recertification in your chapter or state More info available in certification section of VLRC or at
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Recertification Many are not recertifying Some actually say they didn’t know they needed to recertify! Need chapters’ help to spread the word about ease of recertifying Can recertify online Articles about it for your newsletter available on VLRC Help to educate your members about the process
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Conducts and funds research on HR topics
SHRM Foundation Conducts and funds research on HR topics Is supported by tax-deductible donations from SHRM members Supports scholarships, SHRM chapter educational matching grants and other educational initiatives Provides a DVD series that can be used for chapter programs; pre-approved for credit Toolkit available for chapter/state Foundation chairs at SHRM even has a charitable organization that supports HR research, scholarships and other educational initiatives. Proceeds mostly come from SHRM members. Most recently, the Foundation published the first Handbook for HR Graduate Schools and the book, Making Mergers Work.
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Chapter Champions Program
SHRM Foundation Chapter Champions Program Make a chapter or state council financial contribution to the SHRM Foundation AND Conduct a Leadership Campaign. Actively encourage your Board members to make a personal contribution to the SHRM Foundation. Your goal is to reach 100% participation among your chapter or state council leadership. And complete one or both of the following: Increase (by 10% or more) the chapter’s contribution to the SHRM Foundation over the previous year’s contribution. Hold at least one special event (e.g., silent auction, golf tournament, etc.) to benefit the SHRM Foundation. Regional Scholarship Program Funding for SHRM members toward education or certification SHRM even has a charitable organization that supports HR research, scholarships and other educational initiatives. Proceeds mostly come from SHRM members. Most recently, the Foundation published the first Handbook for HR Graduate Schools and the book, Making Mergers Work.
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Pinnacle Award Awarded to chapters and state councils at Annual Leadership Conference Examples: Assisting community members with welfare to work Improving community diversity or work/family issues Teaching job-search skills to the unemployed Impacting local, state, or federal legislation Corporate sustainability Not limited to these! $1,000 award and recognition in SHRM publications
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Chapter Financial Support Payment (CFSP) Program
Returns a portion of each SHRM member’s dues to the chapter through this program. To be eligible for CFSP consideration, the chapter must: Submit a completed SHAPE Year-End Report by 1/31 of each year and your membership roster when requested Meet the applicable membership affiliation requirements. Have a chapter president who is a SHRM member in good standing throughout his/her term of office. Have SHRM-approved ratified bylaws on file at SHRM. Financial support will eventually be tied to SHAPE; but, the current formula will remain the same for 2011.
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Chapter Financial Support Program (CFSP)
SHRM pays chapters and councils several million per year in financial support Pays each state council between $ per year based on SHRM membership in state Returns a portion of each SHRM member’s dues to the chapter via payment $6.25 four times a year ($25 annually) per member for 100% chapters $5 twice a year ($10 annually) per member for non-100% chapters Net Gain payment paid in the first quarter Calculated by subtracting the 12/31 SHRM membership total for last year from the 12/31 SHRM membership total for the current year and multiplying the difference by $25 (see example) Here’s how it works: (Go over the information presented on this slide.)
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Example: Chapter Financial Support Program (CFSP) Chapter’s 12/31 SHRM
Membership Count Difference Net Gain Payment (50 X $25) = $1,250 (Go over the information presented on this slide.)
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Chapter Financial Support Program (CFSP)
Sign up for direct deposit for your CFSP SHRM will soon REQUIRE this Sign up at (Go over the information presented on this slide.)
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Chapter Speaker Support Program Online list of speakers
Speakers and Programs Chapter Speaker Support Program Online list of speakers Willing to visit chapters for no cost or reduced fee Program info available at SHRM staff members, committee members, and board members will speak at chapter meetings at no cost, but chapters must pay travel expenses % chapters do not have to pay those expenses. The Area Manager can visit chapters at no charge. SHRM also has an online Speakers Directory to assist you in locating speakers.
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Governmental Affairs/Advocacy
Site updated continuously Most current legislative information—both federal and state Take an active role in shaping laws that directly impact HR professionals! Thomas Jefferson once said, “America is not governed by the majority, but by the majority of those who participate.” Exercise your HR Voice by actively participating in the political process of government. SHRM staff need to know how members weigh-in on legislative issues so they can better represent the needs and feelings of SHRM members when they are on the Hill. The Governmental Affairs Department want you to get involved and it’s easy!
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SHRM Leadership Conference
FREE conference for chapter presidents OR presidents-elect Hotel and designated meals covered Chapter covers travel EVERY chapter should be represented EVERY year Held in DC area; includes visit to SHRM headquarters November 17-19, 2011 (starts at 1:00 Thursday and ends at 2:00 Saturday) The SHRM Leadership Conference is a great place to share best practices with other chapter volunteer leaders. The conference is FREE for either the chapter president or president-elect. Other chapter board members can attend the conference by paying the low registration fee. Many chapters send several members of the board each year.
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SHRM Connect – Networking Tool
Create a robust, online social networking platform enabling self-forming communities of interest. Create a group for your chapter. All geographical or physical constraints are eliminated. Create a profile for your chapter! SHRM has a new online social networking tool available called SHRMConnect. It was launched in June. How many of you have signed up? All geographical or physical constraints are eliminated through an online social networking platform. Networking with peers, idea sharing, best practices, thought leadership could all be done more efficiently. You can form communities and groups, network with other professionals across the globe, all from your desk. 75
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Volunteer Leaders Resource Center -- VLRC
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VLRC
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VLRC
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VLRC
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VLRC
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THANK YOU for volunteering
You keep SHRM successful We grow because of YOU!
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Questions? Discussion ©SHRM 2010
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