What’s New in Circulation

What’s New in Circulation

Roadmap Recent . Upcoming . Future
Roadmap | Timeline Review A look back at recent changes What to expect this year A look into the future The Roadmap What have we done recently? What is just ahead of us? What else in in our future?

What have we done recently? Digital Improvements CRM Enhancements - Customer Services Other Changes The Roadmap What have we done recently? What is just ahead of us? What else in in our future? 2014-1

Digital Improvements Looking back at

NCS Circulation | Digital
Day Passes A Digital Subscription Alternative Single Day Pass Prepaid Day Pass Bundle Day Pass Reporting Sales Reporting Usage Reporting © 2015 Newscycle Solutions 2014.1

CRM – Customer Services Looking back at

NCS Circulation | CRM Contacts Unification of Contact Details 2014.1
© 2015 Newscycle Solutions 2014.1

NCS Circulation | CRM Audience Integration – Digital Profile
Demographics © 2015 Newscycle Solutions 2014.1

NCS Circulation | CRM Vacation Credit Rules
Controlled by Reason Code Setup © 2015 Newscycle Solutions 2014.1

NCS Circulation | CRM Digital Access Additional Access History Details

Other Changes Looking back at

NCS Circulation | Other
Route Walk Sequence Web Self-Service Walk Sequencing Contractors manage their walking order. Run walk sequence report from the Website © 2015 Newscycle Solutions 2014.1

List Matching Only Matching No Address Needed Option to Automatically add “Occupants” iServices Subscriber Omniture Site Catalyst (Tracking Web Traffic) Google Analytics, Omniture or Both © 2015 Newscycle Solutions 2014.1

Digital, AAM and Combos Looking back at

Combos Subscriber Activity Import Support for Combo-to-Combo changes iServices Subscriber Business Rule to control whether to only allow stopping “Print” when subscription is Print + Digital. © 2015 Newscycle Solutions

What’s Coming? Digital Improvements CRM Enhancements - Customer Services Accounting Updates Other Changes The Roadmap What have we done recently? What is just ahead of us? What else in in our future? 2014-2

Digital Improvements Looking forward to

Digital Access Draw now supports the following scenario: Two or more copies may be counted for a subscriber if they access the mobile phone app and website on the same date. Business Rule: (AAM Section) Should Digital Access Draw count one or multiple copies when digital subscribers access multiple platforms in a day? © 2015 Newscycle Solutions 2014.2

iServices “ ” Business Rules moved Now located in Circulation - “ ” section What is the host name for the related online edition? What is the URL path for the related online edition? What is the host name for Day Pass? What is the URL path for Day Pass? © 2015 Newscycle Solutions 2014.2

“ ” Improvements Don’t send iServices links (Manage Account Links) within confirmations if they don’t use iServices Day Pass Sales/Confirmation Digital Complaint Confirmation © 2015 Newscycle Solutions 2014.2

Improvements No longer sending optional elements in Example: If the customer is not past due, then don’t display the Past Due Amount and Past Due Blurb in the dynamic renewal notice E-billing . Starts . Vacation Holds . Digital Holds . Dynamic Renewals © 2015 Newscycle Solutions 2014.2

HTML Improvements HTML template now available for Password Check utility Terms and Conditions displayed on the following confirmation pages now allow for HTML Auto Renew Payment Start Tip/Donation © 2015 Newscycle Solutions 2014.2

iServices Distribution – HTML s The following are now shared between iServices Subscriber and Distribution: TemplatePath Protocol Type New Parameters: BCC Address BCC List Change Account Info . Forgot Password . Registration © 2015 Newscycle Solutions 2014.2

iServices Distribution – Agent Draw Adjustments Published draw can now be adjusted between single copy routes managed by the same account Example: Agent original bulk supply 1,000 papers (end publishing run) Allocate 250 to route C1005 Allocate 300 to route C2009 Allocate 100 to route C1010 Allocate 350 to route C1015 The net adjustment for all the account’s routes must be zero © 2015 Newscycle Solutions 2014.2

iServices Distribution – Filter Business Rules New Business Rules: Distribution - Web | Draw section Show draw by delivery schedule when initially displaying draw? Show gross draw when initially displaying draw? Show net draw when initially displaying draw? Show adjustments when initially displaying draw? Show returns when initially displaying draw? © 2015 Newscycle Solutions 2014.2

Single Sign-on Business Rules moved Now located in iServices Section - “Web – Single Signon” Can subscribers use their newspaper website registration to login? What type of integration is used to support single signon using the newspaper website registration system? What authentication source is used to support single signon using the newspaper website registration system? What method is used to decide when to do single signon using the newspaper website registration system? What type of single signon identifier is used to link accounts to the newspaper website registration system? On what page should newspaper website registration details be collected during entry of a new subscription? © 2015 Newscycle Solutions 2014.2

CRM – Customer Services Looking forward to

Add more templates as needed
NCS Circulation | CRM CRM s Sending “canned” s from Customer Services Welcome We’re Sorry Add more templates as needed © 2015 Newscycle Solutions 2014.2

NCS Circulation | CRM CRM Emails CSR sends “canned” emails as needed
Sent using the “Contact” transaction New “ template” field © 2015 Newscycle Solutions 2014.2

NCS Circulation | CRM CRM Emails Email Confirmations 2014.2
The transaction have a “Send Confirmation” selection option © 2015 Newscycle Solutions 2014.2

NCS Circulation | CRM CRM Emails
New Customer Service Confirmations Starts Temp Stops/Restarts (share a template) Perm Stops Payments Reason Code Controlled Requires Website setup © 2015 Newscycle Solutions 2014.2

CSR can see email that was sent
NCS Circulation | CRM CSR can see that was sent CRM s Archived s leave behind a “Contact” footprint © 2015 Newscycle Solutions 2014.2

Now Supports Website Branded Emails
NCS Circulation | CRM CRM s New Setup Table Now Supports Website Branded s Setup all Templates for “Circulation” here © 2015 Newscycle Solutions 2014.2

NCS Circulation | CRM CRM Emails New Setup Table 2014.2
related “Business Rules” have moved here © 2015 Newscycle Solutions 2014.2

NCS Circulation | CRM E-Billing Emails
Visible within Customer Services © 2015 Newscycle Solutions 2014.2

NCS Circulation | CRM CRM Emails Dockable Tab - Preference Driven

Accounting Updates Looking forward to

NCS Circulation | Accounting
Premium Days – Advanced Billed Advanced billed Separate from subscription $$ Does not update expiration date © 2015 Newscycle Solutions 2014.2

Premium Days – Requirements Business Rules Do you bill subscribers in Advance for premium days? Should premium day detail be exported in renewals? Bonus Day Setup Bonus Day Adjustment © 2015 Newscycle Solutions 2014.2

Batch – Auto-Assignment Now available in the following areas: Returns Import Draw Adjust Import Copies Sold Import Single Copy Import ** Now supports running from a cron/batch © 2015 Newscycle Solutions 2014.2

Exports GL Export can omit Zero GL transactions BUSINESS RULE: Should general ledger transactions with a zero amount be exported? Statement Export now supports up to 12 age periods Imports A rollup GL Account ID may now be imported within the Chart of Accounts Import © 2015 Newscycle Solutions 2014.2

Other Features Looking forward to

Postal Compliance QAS On-Demand Support (Canadian Address Cleansing) IMB (Intelligent Mailing Bar Codes) Unique Sequence Number on each mailing piece Tray Labels sorted by Postware for renewals Business Rule Controlled Uses Data Label Satori Address Cleansing (2012 – 2014) © 2015 Newscycle Solutions 2014.2

InSight Record Totals exported for each file type New report to display last closed date by publication Other Reports Transaction Audit Report for Combo Changes Bundle Tops now display “Customer Requests” vs. “Instructions” © 2015 Newscycle Solutions 2014.2

Performance Improvements Publishing Run selection iServices Distribution has been enhanced to better deal with draw changes for accounts with over 75 routes Payment Processing Transaction Processing Churn Analysis report processing Export/Import Subscription Rates © 2015 Newscycle Solutions 2014.2

What’s Coming? E-Commerce (single sales) Digital Improvements New Payment Options The Roadmap What have we done recently? What is just ahead of us? What else in in our future? 2015

= NCS Circulation | 2015 Address not required Digital Workflow
NEW Digital Sales Flow = Address not required © 2015 Newscycle Solutions 2015.1

NCS Circulation | 2015 Activation Fees New Starts 2015.1

NCS Circulation | 2015 PayPal Express Checkout
Subscriber Self-Service payment method © 2015 Newscycle Solutions 2015.1

What to expect in our future Loyalty & Membership Personalized Targeting Digital Offers E-Commerce Products The Roadmap What have we done recently? What is just ahead of us? What else in in our future?

NCS Circulation | 2015 Personalization Targeted Products 2015.2

Thank You!

What’s New in Circulation

Similar presentations

Presentation on theme: "What’s New in Circulation"— Presentation transcript:

Similar presentations

About project

Feedback

Log in

Auth with social network:

What’s New in Circulation

Similar presentations

Presentation on theme: "What’s New in Circulation"— Presentation transcript:

Similar presentations

About project

Feedback