1. Tuesday 28 April – The Oxford Hotel, Oxford

2. Rachel Reid Skills for Care
Sam Donohue HETV

3. Background Standardised and portable training
Camilla Cavendish review of healthcare assistants and social care support workers
Proposed a ‘Certificate of Fundamental Care’ now known as Care certificate
Standardised and portable training

4. The Care Certificate A key part of induction
A step towards meeting the standards required by Care Quality Commission
Was introduced in April 2015

5. Principles Portable/transferable Based on competences
Applicable across health and social care
Portable/transferable
Based on competences
Builds on existing induction standards
Mapped to existing qualifications
Trains people to be caring, and equips them with the skills to be able to provide quality care

6. Standards Based on competences All standards = Care Certificate
May be used as “standalone” competences for other staff
Content builds on the existing and tested Common Induction Standards (CIS) and National Minimum Training Standards (NMTS)

7. 15 Standards (1-5) Understand Your Role Your personal development
Duty of Care
Equality and diversity
Work in a person centred way

8. 15 Standards (6-10) 6. Communication 7. Privacy and Dignity
8. Fluids and Nutrition
9. Awareness of mental health, dementia and learning disabilities
10. Safeguarding Adults

9. 15 Standards (11-15)
11. Safeguarding Children 12. Basic Life Support 13. Health and Safety 14. Handling Information 15. Infection Prevention and Control

10. Assessment must… Be within a care setting Be in practice
Involve people who use services, patients
Be completed, where possible, face to face by an occupationally competent assessor

11. April 2015: CQC, Care Certificate & Care Act
CQC – 5 Key questions
Care Certificate
Care Act
Safe
Safeguarding
Health & Safety
Adult Safeguarding legal footing
Safeguarding Adults Board
Independent Advocate (where appropriate)
Effective
Promotes quality of life
Duty of care
Information & Advice
Care & Support Planning
Caring
Values & Principles
Knowledge & Competencies
Person Centred
Rights and recognition of Carers
Responsive
Equality & Diversity
Privacy & Dignity
Wellbeing principle
Assessment & Eligibility
Transition
Review
Well Led
Induction of new staff
Understand role
Cultural change
Diversity and quality in the market
RACHEL
As we go through you will see that many will cut across more than one key question and elements of the Care Cert and Care Act as they are inter linked
Safe – safeguarding, choice, take risks
Safeguarding Adults
Safeguarding Children
Health and Safety
Effective – quality of life, good outcomes
Duty of Care
Caring – staff, person centred
Work in a Person Centred Way
Responsive – people’s needs
Wellbeing principle
Assessment & eligibility
Personal budgets
Review
Well Led – leadership, management & governance
The Act introduces wide reaching reforms to adult care and support in England. Implementation of the Act is a major reform programme and underpinning it is a need for cultural change.  Successful implementation will therefore require good change management leadership.
Understand Your Role
Personal Development
Standards
1. Understand Your Role
2. Your Personal Development
3. Duty of Care
4. Equality and Diversity
5. Work in a Person Centred Way
6. Communication
7. Privacy and Dignity
8. Fluids and Nutrition
9. Awareness of MH, Dementia and LD
10. Safeguarding Adults
11. Safeguarding Children
12. Basic Life Support
13. Health and Safety
14. Handling Information
15. Infection Prevention and Control

12. Field Testing the Standards
Formal pilot – 29 sites, 530 participants
Comments via specific inbox
SfC online survey
Employers, staff - ‘a good thing’, “will help to deliver effective care”

13. Quality assurance
Employer is responsible for assuring the quality of the teaching and assessment of the Care Certificate
CQC will reference the Care Certificate in regulation 18 (staffing) & regulation 19 (fit and proper persons employed
Recordable on ESR or NMDS-SC

14. Free Learning Resources
Available already:
The Care Certificate Framework
Self assessment tool
The Care Certificate Standards
The Care Certificate mapping document
Questions and answers
Certificate to print
Coming soon…………
Downloadable PDF workbook
Exploring possibility of additional support materials
SAM

15. Find out more (websites)
Skills for Care
Skills for Health
Health Education England

16. Sharing experience and perspectives:
Sue Cavendish – Learning and Development Manager
Cavendish Care
Rachel Reid – Skills for Care
Sharing experience and perspectives:

17. The North West London General Practice Pilot 28th April 2015
Richard Griffin Director Institute of Vocational Learning and Workforce Research
The North West London General Practice Pilot
28th April 2015

18. North West London
Over two million people 51,000 NHS staff (15,000 support workers) 422 general practices Integrated Care Programme (networks)

19. The rationale Importance of general practice
Variable quality of induction
Hospital based Certificate training unsuitable
Opportunity to consider role boundaries/utilisation
Meet Cavendish Review aspirations in primary care

20. Issues Awareness/engagement Capacity including number of HCAs
Capability (e.g. confidence to assess)
Resources
Education provision
Contextualising assessment standards

21. Approach HEE ‘virtual’ group including HETV
Communication/engagement strategy
Recruited ‘pilot’ practices
Developed partnerships
HENWL Project Group, London Steering Group

22. Outputs FAQ LETB information and sign posting ‘Hints and Tips’
Pilot education programme
‘Clustering’ of practices
Assessor support and resources
Quality assurance
E-work book

23. Contacts

24. Supporting General Practice:
If you would like a further discussion about the implementation of the Care Certificate within your practice, please contact Tim Wiseman, Head of Partnerships, HETV.
Where possible, we will attend Practice Manager Forums, CCG training days or similar.
For wider education and training opportunities for your support workforce – including apprenticeship frameworks and career progression opportunities contact Sam Donohue, HETV Widening Participation and Support Workforce Lead

25. Action planning exercise:
Who in your organisation will the implementation of the Care Certificate impact upon?
How are you going to approach delivering the Care Certificate?
How will you assess the Care Certificate?
How are you going to record progress and attainment of the Care Certificate?
How will you satisfy the CQC regards your compliance with the Care Certificate?
How are you going to share the information you have gained today?

26. Please return to your seat by 11.50am
Refreshments
Please return to your seat by 11.50am

27. Question and Answer: Your panel: Sam Donohue – HETV
Rachel Reid – Skills for Care
Sue Kemp – Cavendish Care
Richard Griffin – IVLWR
Chaired by Anne Clarke, Skills for Health

28. Closing comments:

29. For GP practices:

30. 14 May – HETV Partnership Council The Oxford Hotel, Oxford
Forthcoming dates:
14 May – HETV Partnership Council
The Oxford Hotel, Oxford
Register in advance:

31. Please visit stands to learn more:
Lunch and networking:
Please visit stands to learn more:
Sam Donohue – HETV
Rachel Reid – Skills for Care
Anne Clarke - Skills for Health
Grey Matter – Log On to Care
Premier IT
Focus Games