1. 2017 NERAOC Conference Kyle Flinn – Program Director
2017 NERAOC Conference
Kyle Flinn – Program Director

2. Extension Directors are Embedded in Each of These Colleges or Programs
MU Extension
Continuing Education Units That Receive Minimal Financial Support from Extension
Extension Directors are Embedded in Each of These Colleges or Programs 2

3. Program Goals 3 EASY TO USE; CUSTOMER FOCUSED SINGLE SHOPPING CART
SINGLE PLACE FOR PROGRAM CONTENT
EASY TO USE; CUSTOMER FOCUSED
RELATIONAL MARKETING ACROSS DEPARTMENTS
SINGLE SHOPPING CART
HISTORIC VIEW OF USE OF SERVICES 3

4. The Technology Platforms
Events 4

5. Systems Integration 5

6. Interest Area Focus
Extension Homepage
Interest Area Landing Page 6

7. The Customer Experience
Magento is the user interface, manages websites, content and single sign-on to all systems
Online courses are shown in Magento
Once selected or paid for, access is granted
Relevant events are shown in Magento
Once selected, registration takes place in Cvent 7

8. Transformation
High impact programs necessitate simultaneous conversations about systems, people and process!
Systems
Total cost of ownership
People
Where work gets done
Process
Systems
People
Process
Address process opportunities 8

9. Systems Support
Decentralization
Centralization 9

10. Deployment Timeline 1Q 2017 2Q 2017 3Q 2017 4Q 2017, 2018 - 2019
May
June
August
Migrate early adopters
Optimization
Continue migrations
Early adopters go live on all platforms
Planning with early adopter groups, harden migration processes, construct back-office PeopleSoft integration
Plan, Construct, Migrate, Optimize, Repeat 10

11.
Questions? 11