1. Listening
Chapter 3

2. Self-Assessment- Your Listening Style pg. 67

3. Outcomes: You will learn…
how listening contributes to your career success.
how false assumptions about listening hurt your success.
barriers to listening.
your listening style.
six guidelines for effective listening.
the best approaches based on the listening situation.

4. A few things to remember and know…
Listening failures happen all the time in business
Listening failures can be costly
You spend more time listening than other communicative activities
Listening is a habit of highly effective people
Listening tends to be the most important skill- job & career success, productivity, upward mobility, and organizational effectiveness
Listening is ranked #1 in managerial skills

5. Assumptions about Listening
Effective Communication is the Sender’s Responsibility
Listening is Passive
Talking has More Advantages
Listening is a Natural Ability

6. Research Misunderstanding are more common than not
Conversational partners typically achieve 25-50% accuracy in interpreting the message
After a 10 minute presentation, a normal listener recalls only half the information
After 48 hours, the recall level drops to 25%
Listeners process information at 500 words per minute but most people talk at around 125 words per minute

7. What are the reasons/ barriers that make you a poor listener?

8. Barriers to Effective Listening
Environmental
Move to a quieter location
Eliminate distractions and annoyances
Physiological
Treat hearing problems
Focus on the message with mental spare time
Psychological
Preoccupation
Message Overload
Egocentrism >Shut Up and Listen (Ted.com)
Ethnocentrism
Fear of Appearing Ignorant

9. Listening Style Relational Listening- emotional connection with others
Aware of their own emotions
Nonjudgmental (focus on understanding and support)
Strengths: more satisfaction in life and relationships
Drawbacks: Can easily internalize or adopt others feelings and emotions, may not always access information accurately, perception of being overly expressive or intrusive

10. Listening Style
Analytical Listening- attend to the whole message before judging
Detail oriented
Varied perspectives
Enjoy complex information
Systematic thought process
Strengths: measuring quality of ideas, using a wide range of perspectives, dealing with complicated issues
Drawbacks: time consuming process

11. Listening Style Task-Oriented Listening- concerned with efficiency
Expect speaker to get point across quickly
Expect speaker to stay on topic
Strengths: work well in fast-paced environments
Drawbacks: impatient, not empathetic, tendency toward verbal aggression, little thoughtful deliberation

12. Listening Style
Critical Listening- focus on evaluating (accuracy and consistency)
Strengths: very good at investigative listening, listening for a problem
Drawbacks: can frustrate others with their specific listening techniques and critique

13. Listening More Effectively
Mindless (reacting automatically or routinely) vs. mindful (giving careful and thoughtful attention and responses)
Listening to Understand?
Withhold judgement
Talk and Interrupt Less
Ask Questions
Paraphrase
Attend to Nonverbal Cues
Take Notes
Listening to Evaluate?
Analyze the Speaker’s Evidence
Examine Emotional Appeals