1. Finance Committee | February 14, 2017
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2. Finance Committee | February 14, 2017
CHAIR REPORT

3. EXECUTIVE MANAGEMENT REPORT
February 14, 2017
Justin T. Augustine, III

4. Canal/Algiers Point and Lower Algiers/Chalmette Ferry Routes Financial and Operations Report For the Period January 1, 2016 through January 31, 2017
February 14, 2017

5. Statement of Expenses and Revenues
Ferry Operations
Statement of Expenses and Revenues
FEBRUARY 2017
Fiscal year 2017
JANUARY
Total Expenses
652,444.94
Less Fares and Credits
(107,020.81)
Transdev Net Billing
545,424.13
FY LADOTD Ferry Subsidy
2,134,772.21
Less Ferry diesel fuel provided by RTA
(12,747.96)
RTA Ferry Grant Revenues
54,240.00
Less RTA Grant Expenses
(67,800.00)
Less Transdev’s Net March 2016 Billing
(545,424.13)
Balance of LADOTD Subsidy
1,563,040.12

6. January 1, 2016 through January 31, 2017
Ferry Operations
RIDERSHIP
February 14, 2017
January 1, 2016 through January 31, 2017
Algiers Point/Canal Street
Lower Algiers/Chalmette
Date
Pedestrians
Scooters
Total
Vehicles
Jan-16
37,657 30
37,687
381
22,856
23,237
*Feb-16
75,696 (1) 69
75,765
397
26,536
26,933
Mar-16
46,971 97
47,068
359
27,479
27,838
Apr-16
77,303 (2) 81
77,384
280
23,824
24,104
May-16
52,729 90
52,819
405
27,787
28,192
Jun-16
50,095 (3) 80
50,175
420
26,738
27,158
Jul-16
56,231 (3)(4) 96
56,327
360
Aug-16
34,579 93
34,672
457
27,961
28,418
Sep-16
33,717 65
468
26,440
26,908
Oct-16
49,467 84
49,462
467
26,892
27,359
Nov-16
39,490 49
39,539
321
25,570
25,891
Dec-16
38,102 47
38,149
243
22,678
22,891
Jan-17
32,274 42
32,316
281
22,553
22,834
(1) Mardi Gras - Saturday, February 6, 2016 through Tuesday, February 9, ,733
(2) French Quarter Festival, Thursday April 7-10, 2016
(3) Wednesday's on the Point (June 1, 8, 15, 22, 29 and July 6)
(4) July 4th Fireworks
(5) Algiers Barn Fire & Concert (December 3, 2016)
(6) New Year's Eve Fireworks on the River (December 31, 2016)

7. INFRASTRUCTURE DEPARTMENT
CAPITAL PROJECTS REPORT – February, 2017

8. Capital Projects Update
STUDY / ANALYSIS / ASSESSMENT PROJECTS:
Downtown Transit Center Alternative Analysis
Water Leak Mitigations (A. Philip Randolph and ENO Facilities)
Algiers Park and Ride
Lighting Repair Assessment (FEMA)
Facility Restoration Assessment

9. Capital Projects Update
ENGINEERING PROJECTS (FOR FUTURE CONSTRUCTION):
Carrollton / Claiborne Special Track Replacement (St. Charles Streetcar Line)
Riverfront Streetcar Line Special Track Replacement & Tamping
Repaint Riverfront Streetcar Line OCS Poles
Repair St. Charles Streetcar Line OCS Poles
St. Charles Streetcar Line Downtown Loop Track Pavement Replacement
A. Philip Randolph Facility - New SIS Inspection Pit
Napoleon Facility Renovation
A. Philip Randolph Facility – Electrical Modifications
UPT Bus Canopy Lighting

10. Capital Projects Update
ENGINEERING PROJECTS (FOR FUTURE CONSTRUCTION):
Ferry Project
Ferry Terminal
Badine St. Bus Terminal
Riverfront Streetcar Upriver Connector
Ferry Project – Passenger Ferry Vessels

11. Capital Projects Update
CONSTRUCTION PROJECTS:
Rampart / St. Claude Streetcar Expansion
Carrollton Barn Renovation
Cemeteries Transit Center Streetcar Expansion
FUTURE PROJECTS UNDER EVALUATION:
Streetcar Expansion – Riverfront to St. Claude & Elysian Fields to Press St.
Howard Avenue Connector between Loyola and St. Charles Streetcar Lines

12. DECEMBER 2016 FINANCIALS
February 14, 2017
Ronald G. Baptiste, Jr.

17. PROCUREMENT REPORT
February 14, 2017

18. Operations Report
November 2016
February 14, 2017

19. Operations November Accidents
BUS – 25 Traffic Accidents/ 10 requiring retraining
2.06 Preventable accidents per 100,000 miles
STREETCAR – 19 Traffic Accidents/ 7 requiring retraining
6.38 Preventable accidents per 100,000 miles
LIFT – 7 Traffic Accidents/ 1 requiring retraining
0.98 Preventable accidents per 100,000 miles

20. November 2016 Accident Map Report (Fixed, Streetcar, and Paratransit)

21. Passengers Per Revenue Hour YTD Passengers Per Revenue Hour
Operations
System Usage
November 2016
Mode
Passengers Per Revenue Hour
YTD Passengers Per Revenue Hour
Bus
23.80
24.20
Streetcar
39.00
43.20
Paratransit
1.90
TOTAL
24.70
25.70

22. On Time Performance Bus – 73.4% Streetcar - 72.8% Paratransit – 81.60%
Operations
On-Time Performance
November 2016
62% of all lines experienced detours or service interruptions, 24 service disruptions, including 13 short-term and 6 long-term detours affected service in September.
On Time Performance
Bus – 73.4%
Streetcar %
Paratransit – 81.60%

23. Call Center Statistics
Operations
Call Center Statistics
November 2016
Average Time on Hold: minute and 02 seconds
Time to Close Complaint: Average days to close 175 complaints
Abandoned Calls: %
JULY
2016
FIXED-ROUTE
BUS
STREETCAR
PARATRANSIT
OTHER
TOTAL
COMPLAINTS
136 23 4 12
175
VALIDATED COMPLAINTS 66 11 3 84
COMMENDATIONS 2 1

24. Service Disruptions: 24 Lines Short Term Detours: 13 Lines
Long Term Detours: 6 Lines
Customer Complaints for October 2016
- Driver-Pass Up
- Driver-Attitude
- Driver-Running Late
- Other (Complaints)

25. Maintenance Statistics
Operations
Maintenance Statistics
November 2016
MAINTENANCE Highlights and Analysis:
Total number of in-service mechanical road calls for the month of November were Bus-47, Streetcar-6 and Paratransit-0.
During the month of November the miles between mechanical failures system-wide were 13,159 miles.

26. ADA September Highlights 25,073 Trips requested, 16,703 completed
Operations
November 2016
ADA September Highlights
25,073 Trips requested, 16,703 completed
96,581 Individuals paid the 40 cent reduced fare and 4,075 ADA clients rode free on Fixed Route
1,960 persons in wheelchairs rode the system
7,805 individuals places their bikes on buses
There were six (6) items generated through LISTEN system this month: four complaints, once commendation, and one request for information.

27. Cleaner, Smarter Transit.
THE END
@NewOrleansRTA

28. ADA Report

29. ID CENTER STATS
Provided service to 539 individuals 242 ID cards were issued (64 Senior, 66 Medicare, 79 ADA and 33 Fixed Route Disabled)
Eligibility received 120 applications, approved 89, denied 24 and mailed 51.
22 reduced fare applications were also received and processed. 91,425 individuals paid $0.40 discount fare on fixed route
3,640 ADA certified clients rode free on the fixed route.
There were 1,941 wheelchair passengers, 6,906 bike riders.
Five complaints file through LISTEN complaint system: 2-late driver, one-vehicle no show, operator attitude, and reckless and rude operator.

30. Paratransit Report
December 2016 Paratransit stats:  Trips requested = 22,806
Trips Completed = 16,249
Total Passengers = 16,495
Total hours = 10,843
On-Time Performance 83.09%
Trips Cancelled = 6,551
Trips Denied = 0
Active Clients = 1,148