1. Falcon Go-Live
TMC Addendum 1

2. 05 01 02 06 03 07 04 08 table of contents Getting Started Procedures
Overview 02
Communication Plan 06
CONNECT “Dark” Period 03
Falcon Mobile Application 07
Final Go-Live Procedures 04
Training Resources 08
Go-Live and Support

3. Falcon has landed! Overview
We are pleased to announce the launch of our custom mobile application, Falcon. Our planned Go-Live date will be 4/11/ Although we are officially announcing our Go-Live date, there are planned activities that must be completed to ensure a successful launch of Falcon.
After a thorough, collaborative process, the Falcon team is ready to deliver a simple, modern, intuitive retail execution tool to Field Trade Marketing.
None of this would be possible without the full commitment of our Falcon Trade Advisory Group. This group, representing both R.J. Reynolds Tobacco Company (RJRT) and Santa Fe Natural Tobacco Company (SFNTC), provided the necessary feedback in which the Falcon application was built. We want to thank this team for their on-going support and their tremendous effort.
The purpose of this communication is to provide details for the following topics:
Recap of previous communications
The Falcon application
New hardware processes
Training
Falcon Go-Live procedures timeline
Falcon support
section 01

4. Falcon Mission Statement
Overview
Falcon Mission Statement
The mission of Falcon was clear from the beginning:
Support Trade Marketing in delivering Best in Class Consumer and Customer Engagement
Enable the “Trade Marketing Representative of the Future” with a simple, mobile, real-time and highly intuitive application
Deliver a fully functional, agile retail and supplier payment calculation system (AIMPAY)
section 01

5. Communication is Key Communication Plan
RJRT TMC-12-15
SFNTC ICP 57615
Official announcement of Falcon and the Trade Advisory Group.
RJRT TMC Addendum 1
Hardware announcement
Call Bag Survey
Data Management
RJRT TMC
Falcon Benefits
Data/ /File management
SFNTC ICP 64215
Data/ /File management
RJRT TMC
SFNTC ICP
Microsoft Outlook Update
RJRT TMC-72-16
SFNTC ICP67216
Updated Procedures for Receiving the Live FALCON App
The communication plan for Falcon began in January of when we announced the decision to proceed with Falcon. Over the last year, we have communicated incrementally in order to provide the necessary information in a timely manner and maintain flexibility with other Key Cycle Plan activities.
section 02

6. A single home for Falcon information
Communication Plan
A single home for Falcon information
We have also established the Falcon website on EngageTM (RJRT) and The Bridge (SFNTC) which has been, and will continue to be, the single location for all Falcon details. The website includes the following content:
Communications
Leadership videos
Hardware quick reference materials
CBT Training for Falcon and hardware
How-to videos
FAQs
Falcon support
Before you proceed to the Falcon website, please read and fully understand the content within this communication. It is critical that you follow the steps outlined below to successfully launch Falcon.
section 02

7. Simple, Modern, Intuitive and Mobile
Falcon Mobile Application
Simple, Modern, Intuitive and Mobile
The Falcon application has been designed to be simple, modern, intuitive and mobile.
With the flexibility of the built-in Verizon LTE functionality, there is no more need to replicate and the application is designed to be used both in on-line and off-line mode.
You will need a VPN connection to sync data in the Falcon application.
The application has been designed with both RJRT and SFNTC employees in mind. Based on the employee’s user profile, the application will be customized based on the Operating Company.
When using the application, we recommend having a connection to create any data in Falcon. If data is created in off-line mode, the data will automatically sync when a connection is made. The following processes will require an Internet connection:
Chatter
Account Approval
Searching Accounts outside of your territory
Pricing Tool within a Site Visit
Uploading Attachments
Coupon Reconciliation Process
Access to Historical and Locked Promotions
Payments
Capturing a Picture
Images while placing an Order
Map will not pin your location
section 03

8. Training resources will be available on the Falcon website
Tutorial videos
Short “How to” Videos
Most commonly used functionality
Intended to be available in perpetuity and to be used for a quick reference post Go-Live
Computer Based Training (CBT)
“Show me” training focusing on navigation as well as the why’s behind key business processes
Approximately 1.5 hr in length
Training is mandatory. A scored assessment will be available for DM or MM coaching conversation
The CBT must be completed by 4/5/16
Training database
“Try Me” training database containing accounts and data
Safe environment for users to learn the new system
Any data created in the training database will not be saved post Go- Live
The training database will be available until the week of April 4, 2016
Remember, this is a training database; some functionality may not be working. Your primary resource for training should be the Falcon CBT.
Additional support will be made available at SDR request
section 04

9. Hardware and Software Set Up
Getting Started Procedures
Hardware and Software Set Up
The most critical step to successfully launching Falcon is the set-up of your new hardware. As previously communicated, you will be receiving the items outlined in TMC and ICP
Prior to receiving your new hardware package, you should have already completed the migration of PST files per TMC and ICP 66216
Once you have received your new hardware package, immediately open the box and complete the following steps:
Using the instructions provided in the box, thoroughly review that you have received all devices and set-up your hardware package
Log into the network
We also recommend connecting your new machine to the network occasionally until Go-Live. This will allow it to pick-up any security updates that may come down. We recommend you connect your devices into the network on a Friday evening and let it sit over the weekend.
section 05

10. Hardware and Software Set Up
Getting Started Procedures
Hardware and Software Set Up
On your new device, locate the Falcon training database by clicking the Windows icon
The Falcon training database will be located within Windows Apps and may require you to swipe up to view. The following icon represents the Falcon training database.
Prior to receiving your new device package, you will receive an from SalesForce.com which will prompt you to set up a password. Follow the steps on your new device to create a password.
Using your SalesForce.com user name and password, log into the Falcon training database.
User name example-
Password- user created
The Falcon Database will ask you to set up a unique passcode.
section 05

11. Training Time Getting Started Procedures
CONNECT will not be loaded on your new device so you must continue to use your current laptop until close of business on 3/23/16.
The Verizon LTE 4G service will not be activated on your new device (see Slide 16). For training purposes MiFi service will be available until 3/28/16. After 3/28/16, you will be able to use other wireless connections for training.
Navigate to the Falcon Website and go to the Falcon CBT
Within the CBT, click start and then sign into the CBT entering your name, employee number and region.
Complete the CBT by 4/5/16 and a copy of your completion certificate to your immediate manager
You should use your current device to complete the CBT in order to use the training database on your new device while completing the CBT.
section 05

12. CONNECT Shutdown CONNECT “Dark” Period Procedures
Data accuracy is critical in migrating data from CONNECT to Falcon. You must complete a full replication up and replication down by the close of business, 3/23/16.
No activity should be recorded in CONNECT after COB 3/23/16
Recording activity in CONNECT after 3/23/16 may result in lost data from CONNECT to Falcon
For those that do not complete a rep up and rep down by 3/23/16, a phone call will be made to you and your manager on 3/24/16 to ensure that this action takes place.
On 3/24/16 the CONNECT icon will be removed from your desktop.
On 3/25/16 Replication icons will be removed from your desktop
A two-week dark period is scheduled in support of our cutover from CONNECT to Falcon. During this time, no data entry into CONNECT, nor changes to CONNECT data are allowed and the CONNECT application will be disabled for the users.
Timing - 3/24/16
section 06

13. CONNECT “Dark” Period Procedures
The following business processes have the potential for being affected by the “Dark” period. In order to maintain these processes, strategic planning must take place and is outlined below
Business Process
“Dark” Period Solution
Other Notes
Account Master Date Accuracy
Account data should be corrected and accurate prior to “Dark” period.
Field Contract Creation
Any field contracts signed in CONNECT should be active before “Dark” period. Field contract opportunities during the “Dark” period must be signed and made active in Falcon after Go-Live.
We will not migrate contracts with a planning status.
You may submit a TPS voucher in Falcon if contracts gaps exist due to the “Dark” period
Execution of Promotions
Execution dates for any promotion affected by the dark period should be updated to ensure a successful DTS. Dates for the following promotions have been adjusted to ensure we meet the already communicated DTS
5/2 DTS visibility will be shortened by one (1) week for the following promotions
Camel Blue 99s $0.75 off
Camel Filter 99s $0.75 off
Red Kamel Filter Kings $0.50 off
Red Kamel Smooth Kings $0.50 off
Pall Mall Red 100s $0.50 off
Pall Mall Blue 100s $0.50 off
Pall Mall Menthol Green 100s $0.50 off
Pall Mall Menthol Black 100s $0.50 off
Pall Mall Menthol White 100s $0.50 off
Grizzly LC Straight $0.50 off
5/9 DTS visibility will be shortened by two (2) weeks for the following promotions
Camel Crush $0.75 off
Grizzly Wintergreen Pouch $0.50 off
3/23/16 will be the last day to make any updates for the above promotions.
section 06

14. Business processes continued…
CONNECT “Dark” Period Procedures
Business processes continued…
Business Process
“Dark” Period Solution
Other Notes
Consumer Engagements
Consumer Engagements must not be disrupted by the “Dark” period. Resources will be provided to Field Trade Marketing for manual tracking of consumer engagements. Data will need to be entered into Falcon by the TM after Go-Live.
Field generated payments
Field generated payments must be entered before or after the “Dark” period in their respective application.
Conducting Site Visits
Site Visit information must be entered before or after the “Dark” period in their respective application.
Ordering Materials
All other field generated material orders must be entered before or after the “Dark” period in their respective application.
section 06

15. CONNECT Shutdown CONNECT “Dark” Period Procedures
Access to the Falcon Training Database will continue to be available during the CONNECT “Dark” period until we begin the final Go-Live cutover procedures.
section 06

16. So close to Go-Live Final Go-Live Procedures
After CONNECT is shutdown, you must complete the migration of data and files from your current laptop to your new device the week of 3/28/16.
Before completing data and file migration, you must complete the Mobile Information Protection procedure. Within these steps, you will be asked to perform the Data Migration.
You can also reference the data migration documents located on the Falcon website within the quick reference section
Once you have completed the steps, your new device can now be used as your primary machine.
Due to the federal guidelines, no one person may have a single cell phone number associated with multiple devices. The Verizon LTE 4G service will not be activated on your new device. Beginning the week of 3/28/16 through 4/11/16 Verizon will start activating the new 4G service. Once the new 4G service is activated, your MiFi will no longer be in service. .
section 07

17. Let’s download the Live Falcon App
Final Go-Live Procedures
Let’s download the Live Falcon App
The final Go-Live procedure will be to download the live version of the Falcon application.
The live Falcon App will be pushed to your machine beginning the week of 4/4/16
The icon below represents the live version of Falcon and indicates that it has successfully downloaded to your device.
The live version will appear in the same location as the Falcon Training database on your new device.
section 07

18. Let’s log in to the Live Falcon App
Final Go-Live Procedures
Let’s log in to the Live Falcon App
Please refer to TMC (April 5, 2016) for updated procedures.
section 07

19. Mobile Printer Final Go-Live Procedures
A mobile printer and charger will be included with new hardware equipment for Territory Managers but is not for immediate use. Information and instructions on the mobile printer and it’s usage will follow soon in a future TMC. Please do not attempt to connect or use the mobile printer until instructions are provided.
section 06

20. A few more details… Final Go-Live Procedures
New call bags will be delivered to the address you provided in the survey per TMC the week of 3/21/16. Call bags submitted for new employees after the survey closed have been added to the final order (RJRT employees only).
For all new hires that did not receive a call bag with the initial shipment, you will need to order the bag from the Brenthaven website. This option will be available starting 3/21/16.
Additional accessories to support the HP Elite X2 are being evaluated. More details will be provided after go live
section 07

21. Entering Data For the First Time
Go-Live Procedures
Entering Data For the First Time
In order to seed Falcon with accurate data, you will need to enter in certain data the first time you open the application after Go-Live.
This data represents items we chose not to migrate over from CONNECT due to the changes made in Falcon.
Before making a site visit, ordering materials, or signing a contract, you will need to enter in the following data on the Account’s homepage.
Account Contact information
Pricing Methodology
Competitive Contract Information
Load attachments
Enter in material assets
During the first site visit for each account, you will also need to complete the following task.
Customize the product availability table
Complete a pricing survey
Enter coupons placed on CE Tracker during the dark period.
Instructions on the entry of this data can be found within the Falcon CBT.
section 08

22. A few more details… Go-Live and Support
Beginning on 4/11/16, we will establish a Command Center to support the Falcon Go- Live.
The Command center will be available from 4/11/16 through 4/22/16
Hours of operation will be Monday – Friday, 7 AM ET until 10 PM ET
The purpose of the Command Center will be to handle all Field Trade Marketing calls and issue resolution.
All calls should be channeled through the current Hot Line number, RAI Service Desk at (or by cell phone).  
For issue resolution, there is the potential to remote into your computer. Please ensure that you are in a location with a connection and connected to the VPN when making calls to the Hot Line.
Pre-connecting prior to calling the service desk will make troubleshooting faster
Before making calls to the Hot Line, we recommend contacting a member of the Trade Advisory Group for additional assistance.
section 08

23. Post Go Live Activities
Go-Live and Support
Post Go Live Activities
Beginning on 4/18/16, you will need to return your old laptop and MiFi. A box with a return label will be included in your equipment shipment, please retain this box in a safe place. Additional information will be provided when it is time to return your equipment
For technical assistance after 4/22/16, please continue to use the RAI Service Desk.
You can also use Chatter (which you will learn about in the CBT) to contact the Falcon Support Team by posting questions to the Falcon Support Team Support Group
This should be used for business process questions only
section 08

24. Key Dates to Remember New Hardware and Call Bag Delivery 3/21/16
Timeline
Key Dates to Remember
New Hardware and Call Bag Delivery 3/21/16
Last Full Replication 3/23/16
CONNEDT Icon Removed From Desktop 3/24/16
Replication Icon Removed From Desktop 3/25/16
Dark Period 3/24/16
Live Falcon App Pushed to Machines Week of 4/4/16
Falcon CBT Due Date 4/5/16
Falcon GO LIVE 4/11/16
Return Old Laptop and MiFi 4/18/16
Section 8

25. Thank You and Welcome to Falcon
contact information
For more info, please contact your Manager or,
RAI Service Desk
(or by cell phone)
Falcon Support Chatter Group
Falcon Support Team