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Oral Communication Introduction.

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Presentation on theme: "Oral Communication Introduction."— Presentation transcript:

1 Oral Communication Introduction

2 Types of Communication
Verbal (Oral communication) Non-verbal (Body language – it goes along with oral communication) Written communication

3 Merits of Oral communication
It saves time and money Speech is a powerful means of persuasion and control Speaker can convey shades of meaning Speaker can get immediate feedback Useful while communicating with groups

4 Limitations of oral communication
Lengthy messages are not possible It cannot be retained for long time It does not have legal validity unless recorded It may lead to misunderstanding

5 Essentials of effective oral communication
Brevity Precision Conviction Logical sequence Appropriate word choice Avoiding hackneyed phrases and cliché Attentive listening Natural voice 7Cs – candid, clear, complete, concise, concrete, correct and courteous

6 Types of communication in organization
Note: Both oral and written medium used for various types of communication in organization Types: Downward communication (Higher authority to subordinate) Upward communication (Subordinate to higher authority) Horizontal communication (Among equals) Diagonal communication (Between employees of different levels and different departments) Grapevine communication (Informal communication – mostly oral only)

7 Types of Oral communication (Formal / Official)
Speeches Telephonic conversation Interviews Meetings Group Discussion Negotiation Presentation

8 Speech Characteristics of good speech - It is clear
- vivid and concrete - brief and interesting - audience-oriented

9 Profile of a good speaker
He is lively, interested and enthusiastic Earnest Sense of responsibility to the listeners Sense of leadership to his subject Tries to be balanced and show a good sense of humour

10 Telephonic communication
Advantages – voice modulation, one-to-one Disadvantages - not face-to-face Effective telephonic conversation – polite, friendly tone, pauses, being precise Oral aspects of Interviews Interview techniques Asking and answering

11 Oral Communication in Meetings
Formal and informal meeting Leadership role in meetings Role of members in the meetings To the point and providing concrete information

12 Oral communication in Group Discussion
Accepted norms of behaviour in group Speaking to the point Responsibility and accountability of the information shared Adjusting with other in conversation Cooperating in decision making Constructive suggestions and criticism

13 Oral communication in Negotiation
Creating win-win situation Persuading with acceptable information Being reliable and creating congenial ambience Being polite Words of encouragement Positive approach

14 Oral Presentation Aim:
To demonstrate, to create, to entertain, to sell, to represent, to promote and to suggest To make effective presentation: Should know the audience Strength and weakness of audience Audience expectation Structuring the presentation effectively with appropriate information

15 To be an effective workplace communicator
Be brief and to the point Be friendly and non-confrontational Make everyone feel special Be coherent Think before you speak Be courteous Prepare before presentation

16 Contd… Do not put on a show to make a point
Do not become overly emotional Don’t talk too much Speak slowly and with confidence Make eye contact Address people by name Smile when appropriate Use correct grammar Stay focused on the message you are conveying Keep it simple

17

18 Activity – I- Describing Appearances & Characteristics of People / mateiral
Each student is then give one sheet of paper.  Two 0r Three students are called to the front and they have to imagine a thing or a person and asked to describe in the class one by one.  He/she describes a person / material and the rest of the class draws the person being described. It is more interesting if the person being described is not much known by everyone. Once the student has finished describing that person then he/she reveals who it is and each student shows his/her drawing. The laughter from this is hilarious as the impressions tend to make the character in question look funny. It is a good idea to encourage students to ask the interviewee student questions about who they are describing. Conclusion: Once the activity is over, ask the class who’s communication was clear and perfect.

19 Activity – II - PAPER CUT
This is a 5 to 10-minute, highly effective activity on importance of perception and asking questions in communication process. The exercise illustrates the importance of giving meaningful instructions to others and expecting feedback for correct execution of those instructions. It is fun and quickly makes a point. Materials needed: one sheet of A4 or 8.5×11 paper for each participant; scissors are optional Instructions:  Explain to delegates that you are about to give them instructions and they must follow these instructions as given to them. They must follow these quietly and are not allowed to ask any questions. They should not get help from others around them or even look at other people’s work. If anyone asked questions, simply tell them to follow the instructions as they see fit.

20 Present these instructions:
Hold up the papers please. Fold the paper in half. Cut (or neatly tear) off the top right corner of the folded paper. Fold in half again. Cut off the top left corner of the paper. Cut off the bottom right corner of the paper. Fold in half. Cut off the bottom left corner of the paper. Unfold the paper. Ask delegates to show off their unfolded papers to each other and examine similarities or differences. Debrief Simply ask:  Did you end up with similar patterns or everyone’s pattern was different? Why is that? Were the instructions clear enough? What was missing? Why feedback is so critical in communication? What happens if feedback is missing? What lessons do we take from this?


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