1. FAQ for main changes and color measurements feature
TRIOS Software
FAQ for main changes and color measurements feature
TRIOS Software color measurements
Source: LHE/SEL
Editor: BBE

2. I’m about to order a new system.
TRIOS Upgrade
FAQ changes
I’m about to order a new system.
What should I do to get shade measurement?
All color systems ordered later than 2014-Feb-20 will automatically be able to measure shade. A color calibration kit will be included in the delivery. (Note: Calibration kit will be ready approx Jul-1. Customers placing orders from 2014-Feb-20 will therefore have the calibration kit shipped separately).
Standard monochrome systems cannot measure shade as they do not provide color information at all.

3. I already have a scanner. Will it be able to measure shades?
TRIOS Upgrade
FAQ changes
I already have a scanner. Will it be able to measure shades?
It depends on the serial number of your color scanner:
T1344xxxxxx or higher: Ready to measure shades if you acquire a color calibration kit.
T1342xxxxxx or T1343xxxxxx: check if scanner is shade-capable or needs upgrade (next pages)
T1341xxxxxx or lower: Scanner is not shade-capable, but may be upgraded by 3Shape.
Standard monochrome scanners cannot measure shades as they do not provide color information at all.

4. T1342xxxxxx or T1343xxxxxx cases:
TRIOS Upgrade
FAQ changes
I already have a scanner. Will it be able to measure shades?
T1342xxxxxx or T1343xxxxxx cases:
B (upgrade required):
T1340C13008B
T1340C13009B
T1342C13002B
T1342C13003B
T1342C13004B
T1342C13008B
T1342C13009B
T1342C13010B
T1342C13012B
T1342C13013B
T1342C13017B
T1342C13018B
T1342C13020B
T1342C13022B
T1342C13023B
T1342C13026B
T1342C13027B
T1342C13028B
T1342C13046B
T1343C13027B

5. T1342xxxxxx or T1343xxxxxx cases: 10004030 A (no upgrade required)
TRIOS Upgrade
FAQ changes
T1339C13012B
T1342C13043B
T1343C13015B
T1342C13005B
T1342C13044B
T1343C13016B
T1342C13016B
T1343C13001B
T1343C13020B
T1342C13021B
T1343C13003B
T1343C13021B
T1342C13030B
T1343C13004B
T1343C13022B
T1342C13031B
T1343C13005B
T1343C13025B
T1342C13032B
T1343C13006B
T1343C13026B
T1342C13033B
T1343C13007B
T1344C13003B
T1342C13035B
T1343C13008B
T1344C13004B
T1342C13036B
T1343C13009B
T1344C13006B
T1342C13037B
T1343C13010B
T1344C13008B
T1342C13038B
T1343C13011B
T1344C13011B
T1342C13039B
T1343C13012B
T1344C13014B
T1342C13040B
T1343C13013B
T1344C13015B
T1342C13041B
T1343C13014B
T1342xxxxxx or T1343xxxxxx cases:
A (no upgrade required)

6. If a scanner is not shade-capable: Can it be upgraded?
TRIOS Upgrade
FAQ changes
If a scanner is not shade-capable: Can it be upgraded?
It is possible to upgrade color scanners to measure shade. This requires a) an active subscription and b) that the scanner is shipped to a repair facility (will take approx. 2-3 weeks, depending on load).
You pay for: Shipping of scanner and color calibration kit
You do not pay for: Upgrade of the scanner
If a customer has a standard monochrome scanner and would like to upgrade to colors and shades:
Contact 3Shape for a trade-in deal.

7. Does it matter if system is Cart, Pod or Chair Integration solution?
TRIOS Upgrade
FAQ changes
Does it matter if system is Cart, Pod or Chair Integration solution?
No. The capability to measure shades is in the scanner itself, so with a shade-enabled scanner you can use shade measurement on carts, pods and chair integrated systems. 

8. Do I need to do something extra?
TRIOS Upgrade
FAQ changes
Do I need to do something extra?
Shade measurement requires that you make a color calibration from time to time, using the calibration kit described above. The software will notify when it’s time to calibrate and the procedure takes about 1 minute.
If calibration messages are ignored for 30 days, the system will disable shade measurement.

9. Which software is required to measure shade?
TRIOS Upgrade
FAQ changes
Which software is required to measure shade?
You need TRIOS 2014 to measure shade, i.e. software version or higher.
Expected release date of final version: April 2014.
If you need to demonstrate the new functionality at shows, you may obtain a beta-version by contacting support. 

10. My TRIOS scanner needs to be upgrade what is the procedure?
Uprade procedure
FAQ changes
My TRIOS scanner needs to be upgrade what is the procedure?
Request upgrade: 1 per scanner, send to
Case is created with unique case number for reference.
Support will schedule a date interval with Production in Poland for the upgrade, and the case contact person will be informed when to send the scanner.
An RMA will be issued.
Customer sends the scanner & the calibration object on the pre-defined date.
3shape arrange pickup via DHL
Reseller will be charged for a new one calibration object if it is not sent.
NO TRIOS CART OR POD is needed. Only the scanner wand

11. My TRIOS scanner needs to be upgrade what is the procedure?
Upgrade procedure
FAQ changes
My TRIOS scanner needs to be upgrade what is the procedure?
The upgrade itself is carried out at no cost.
Customer pays for shipping both way. (Estimate 160Euros)
Customer must purchase a color calibration object
Item Color Calibration Kit (1 color target & 2 tip adaptors)
Reseller cost 400Euros
By scheduling in the upgrades in advance the time the scanner needs to be out of the clinic is minimized.
Reseller to offer loaner unit to customer on an as needed basis

12. Technology designed the way you work
3Shape
Technology designed the way you work