1. VitalSuite® Application & Network Performance Management Solution Overview
Dec. 2015

2. INTRODUCTION SOLUTION OVERVIEW BENEFITS & SUMMARY AGENDA
VITALSUITE NETWORK PERFORMANCE
VITALSUITE APPLICATION PERFORMANCE
VITALSUITE ADVANCED REPORTING TOOL
VITALSUITE ARCHITECTURE & SCALABILITY
VITALSUITE MONITORING SOLUTION
BENEFITS & SUMMARY

3. PERFORMANCE MANAGEMENT KEY CHALLANGES
INTRODUCTION
PERFORMANCE MANAGEMENT KEY CHALLANGES
Mission-critical networks have strong requirements ensuring a high level of application & network performance to the end-user is imperative.
What are the drivers for application & network managers?
Network utilization of application data, voice data, packet data
Multi-vendor, multi-technology in IPv4 and IPv6 environment
End-to-end visibility into mission critical applications (ex. Web, SQL, etc.)
Insights into growing Virtualization environments
Traffic flow analysis to understand who, when, where, what and why
Pro-active monitoring (Advanced multi-level Performance Metric Thresholds)
Visibility into an integrated performance and trap management
Capacity planning (bandwidth, number of calls..) and trending capability
Efficient root cause analysis capabilities (pinpoint issues faster)
Ensure happy end-user experience

4. Service Performance Problem Areas
Service Issue
Organization Problem?
Network Problem?
Visibility Problem?
Application Problem?
Organization – different silos use different KPIs to measure performance
Application - Availability & Response Time, Server Utilization
Network - Resource Utilization (servers, routers, switches, VMs…), Network Traffic Flow Analysis
Visibility – Single Integrated Portal, Quality or Service and Pro- Active Monitoring

5. Service PERFORMANCE Management Process
REPORT
Discover
Collect
Monitor
Alert
Canned and Customizable Reporting
Threshold for Network
and Applications
Auto discovery
View Network and Application KPIs
Collects Statistic from
various Solutions &
Technologies

6. Performance Managment Requirements
PERFORMANCE MANAGEMENT PROCESS
DATA COLLECTION
DATA AGGREGATION
DATA REPORTING
Data Collection from all key services components
multi-vendor network devices
end-user applications
VM/Server metrics
service monitoring data
Data Collection for all technologies:
WAN/LAN
VoIP
Servers & Virtualization
Applications, Services
Aggregation level
By time hourly, daily, weekly …
By groups of Devices/Agents
KPI’s calculation like
No. of Calls, Busies, Rejects, QoS
uplink/downlink throughput rates
network resource utilization
app availability & response time
traffic flow metrics
server resource utilization
Threshold Analyses & Alarms
Predefined reports
network data reports
application usage
utilization reports
group reports
Custom Reporting
User defined Metrics
Statistics
current data analyses
historical analyses
future trend analyses

7. VitalSuite
Performance Management System for Networks, Applications, Voice, and Data
Manages multi-vendor, multi-tenant and multi-technology Mission Critical Networks end-to-end

8. VitalSuite® – A Proactive Management Solution
Proactive Approach
Continuously measure performance (devices, applications and services): Active and passive monitoring
Use Key performance indicators (KPIs) to prevent problems from occurring
Use threshold settings & alarms that provide advance warning of problems to deal with problems before they affect QoS
Use performance information to prevent problems from occurring
Active network adjustment & capacity planning
Key Proactive Features
Integrated Application, Services & Network Visibility with Trap Management & traffic analytics
Comprehensive, domain specific analytics with advanced multi- level thresholds
Multi-vendor & Multi-technology support with highly scalable & reliable architecture
Advanced Alerts with 2D/3D Topology Views plus Intuitive and flexible reporting
Flexible, future-proof architecture to meet evolving business need
PERFORMANCE METRICS
VitalSuite® System
VitalSuite® Flow
Net
Apps
Realtime
WAM
Flow
ART
User Desktops ● Servers ● Web Servers
Network Devices ● Servers ● Routers ● VoIP Devices

9. PERFORMANCE MANAGEMENT
VitalSuite® Net
PERFORMANCE MANAGEMENT
Analyze and predict network infrastructure behavior
Web2.0 GUI Centralized Network-wide visibility
Multi-Technology and Multi- vendor support (VMs, Servers, Switches, Routers, VoIP, etc.)
Domain-based Permissions
Dashboards, Detail drilldowns & Live-diagnostic
Scalable and Extensible to support new devices
Fast, easy deployment
VitalSuite NET software provides on-demand access to the critical network performance information necessary to pre-empt problems, optimize resources and plan for maximum return on your network investment. This market-leading management tool gives you end-to-end, web-based visibility into your geographically dispersed, multi-vendor infrastructure. It lets you monitor, analyze, manage, and predict performance from a single centralized location and provides rapid analysis with out-of-the-box and configurable executive reports.

10. VitalSuite® Net Only VitalSuite VitalSuite® ART VitalSuite® Realtime
Mobile GUI
Web-based portal
VitalSuite
Dashboards
Capacity planning and trending
VitalSuite® ART
Detail Graphs
VitalSuite® Realtime
Performance and SLA reports
Alarms
VitalSuite® Flow
Northbound events – or Trap
VitalSuite® Apps
VitalSuite® WAM
Network Auto- Discovery
Bulk Statistics
SNMP
Secure access
VitalSuite® Net
XML
Network Devices and Servers
Traps
Server Agents
Cisco IPSLA probes
VoIP Call Records
RMON probes

11. EVENT ANALYSIS SOFTWARE
VitalSuite® Realtime
EVENT ANALYSIS SOFTWARE
Thresholding module providing real-time performance and service management
Event-based & Time-base Thresholding
Adaptive Thresholding
Multi-Level Thresholding
Visibility into Raw Data
Path Capability
2D/3D Topology Views with Critical Node Auto-Refresh
Trap Management
VitalRealTime provides ability to narrow down the critical performance alerts with advance multi-level thresholding capabilities: time-based, instance based and adoptive.

12. TRAFFIC FLOW MONITORING SOFTWARE
VitalSuite® Flow
TRAFFIC FLOW MONITORING SOFTWARE
Powerful flow collector, flow analysis, flow reporting and alerting module
Direct Data Collection for Netflow & sFlow
End-Point Alerts
System-wide and per interface Top N Analysis Reports
Integrated with VitalSuite
Customizable Reporting with VitalART
Office s
FTP
Others
Telnet
VitalFlow module provides the ability to collect NetFlow and sFlow data directly from Flow enabled devices. VitalNet and VitalRealTime are prerequisites for VitalFlow modules. It allows the user to analyze data by providing Top N reports such as conversation, talkers, protocols and applications. VitalART also provided custom report capability to access the flow data.

13. VitalSuite® Net + RealTime + Flow
Capacity planning and trending
Northbound events – or Trap
Mobile GUI
Web-based portal
Dashboards
VitalSuite
Alarms
Detail Graphs
VitalSuite® Apps
Advanced Thresholds and Event Analysis
Performance and SLA reports
VitalSuite® WAM
Custom reports
VitalSuite® ART
End-to-end network paths
SNMP
Flow analysis reports
VitalSuite® Flow
XML
Secure access
VitalSuite® Realtime
Bulk Statistics
Flow records
Network Auto- Discovery
VitalSuite® Net
2D3D Topology Maps
Traps
Server Agents
Cisco IPSLA probes
VoIP Call Records
RMON probes
Network Devices and Servers
Network Devices ● Servers ● Routers ● VoIP Devices

14. APPLICATION PERFORMANCE
VitalSuite® Apps
APPLICATION PERFORMANCE
End-user experience monitoring to identify root cause (desktop, network, server)
Application Latency
End-to-End Client, Network, Server Visibility
Real-Time Application Alerts
Client & Server Application Reports & Path View
Extensible Application Transaction Monitoring
VitalSuite APPS software gives you unprecedented real-time visibility for tracking, analyzing and predicting the behavior of all your business-critical IP-based applications enterprise-wide. This versatile performance optimization and fault management system monitors every user transaction from the desktop to the network/Internet to the destination server. It provides your executive management with essential overview information for infrastructure investment decision-making. And it lets your operations and help desk staffs drill down to quickly identify, diagnose and resolve application performance problems of every description.

15. WEB APPLICATION PERFORMANCE
VitalSuite® WAM
WEB APPLICATION PERFORMANCE
Agentless End-user experience for Web Application monitoring
Agentless
Web Application Dashboard
Business Metrics: Visits, Visitors Location, Durations
IT Metrics: Network Latency, Connection/Creation Time
Aggregated and Per page Metric with detail performance graph
VitalSuite WAM software gives you real-time visibility for tracking, analyzing and predicting the behavior of all your web applications from both business intelligence and IT operations intelligence perspective. The user browsers send the web application performance to VitalSuite for analysis and reporting.

16. VitalSuite® Apps + WAM VitalSuite Northbound events – email or Trap
Web-based customizable portal
Current and Historical Data
Secure access
Client Groups
VitalSuite
Performance and SLA reports
Alarms
VitalSuite® Net
Detailed Performance Charts
VitalSuite® ART
Web Application Reports
VitalSuite® WAM
VitalSuite® Apps Config Server
Agent Configuration Updates
Web stats
VitalSuite® Apps
Vital Agents
Servers and Desktops
Mid-Tier Agents
VitalSuite® Help
Automon Agents
Alarm Data
Agent diagnostic tools
Performance Data
User Desktops ● Servers ● Web Servers

17. ADVANCED REPORTING TOOL
VitalSuite® ART
ADVANCED REPORTING TOOL
Wizard-based tool that allows users to create & manage their own custom reports
Report Management with User Access Control
Access to all VitalSuite Data
Flexible Report Definition and Scheduling
User Defined KPIs, Charts and Table
HTML, PDF, XML, Excel, and CSV Output Formats
Automated Report ing
VitalART is a flexible custom report generation toolkit. It has access to VitalNet, VitalApps, VitalRealTime and VitalFlow data. The user has the ability to define constraints, reporting fields, display format, new KPIs, schedule, delivery method and etc.

18. VitalSuite® ART 3 4 2 5 1 VitalSuite VitalSuite® ART VitalNet
Report Scheduling
Report Execution Parameters
Report Output 3 4 2
Custom Report Definition Wizard
VitalSuite 5 1
VitalSuite® ART
View, Publish or Report Output
VitalART Report Data Sources:
VitalNet
Vital Realtime
Vital Flow
VitalApps

19. VitalSuite® - Configurability and Extensibility
Role-based User & Admin Access with customized MyVital portal
VsEdit
Tool
Northbound events – or Trap
Northbound
Interface
Import Configuration of Users, Domains, Groups
VsOpen
API
VitalApps
Config Server
VitalSuite
Agent Distribution
Custom report definition & report schedule wizard
VitalSuite® Net
Domain and Group Membership Rules
VitalSuite® Realtime
international Language GUI
VitalSuite® Flow
Automatic Alarm Thresholds
New Trap Events
VitalSuite® Apps
MibWorks
Tool & SDK
App Script
Capture Tool
VitalSuite® ART
New Automon Script plus
New SNMP & bulk data collector
New application & transaction definition
Transact
Toolkit
DataWorks
Tool
Auto-discovery Rules

20. STARTING SMALL - GROWING LARGE
SCALABILITY
STARTING SMALL - GROWING LARGE
For SMALL deployments - SINGLE server
Master User login, reporting, administration
Aggregator Data Aggregation & Analysis, Reporting
Poller (VitalNet) Data Collection from Network Devices
Poster (VitalApps) Data Collection from Agents
For LARGE distributed deployments with MULTIPLE servers
Deploy servers closer to the devices they monitor
Easily Scales up to very large networks - millions of managed resources
. . .
VitalNet Master
Aggregator
Poller
VitalFlow Aggregator
Reporting Server
VitalART
Network Devices ● Servers ● Routers ● VoIP Devices
VitalSuite Users
VitalSuite Net
Master
Poller
Aggregator
Network Devices ● Servers ● Routers ● VoIP Devices
User Desktops ● Servers ● Web Servers
VitalSuite Apps
Master
Poster
Aggregator

21. VitalSuite Monitoring Solutions
Network Devices
LAN / WAN
Servers
Virtualization & Data Center
User Desktops
Applications
VoIP
Web Applications
Flows
Contact Centers
Servers & VMs - VMWare, Citrix, Hyper-V, Linux, Windows, Solaris
Network - Routers, Switches, Firewalls, Load Balancers, etc. (ALU, Cisco, Juniper, etc.)
Traffic Flow – NetFlow, sFlow, and IPFIX
Applicaitons – SQL, Exchange, Web, DNS, Synthetic Agent, etc.
VoIP – Cisco CUCM, OmniPCX, MS Lync, VoIP Agent, RTCP/RTCP-XR Packet, and SBC devices
Contact Center – Genesys GPV, T-Server, Media Server, etc.

22. BENEFITS INTEGRATED SOLUTION SCALABILITY COST-EFFECTIVE DEPLOYMENT
Ease of Use Web 2.0 User Interface
Fully integration Application and Network monitoring features: GUI Portal, canned/custom reporting, alarming/thresholding, Trap Management, 2D/3D Topology, simple Admin
Integration of Application, Data and VoIP, Virtualization, Genesys, Flow and etc…
SCALABILITY
Manage small to large, diverse networks
VitalSuite Architecture & data aggregation scalable to 2M+ managed objects
Scalable Multi-Tiered distributed Architecture / N+1 Poller Failover support
COST-EFFECTIVE DEPLOYMENT
Easy to Use and Simple to Deploy
Auto discovery to simplify deployment
Min. optional modules with lots of off-the-shelf device support
Ease of use & minimum training required
ACCESSIBILITY
End to End Data Accessibility
Single view into both Application and Network Infrastructure
Extensive data Aggregation (time-based and Domain based)
Comprehensive Pre-defined Reporting with Custom reporting into all modules
VISIBILITY & EXTENSIBILITY
Lots of Device & Application Support
Multi-Vendor Support “out-of-the-box” (Alcatel-Lucent, Cisco, Juniper, F5, Citrix, VMWare…)
MibWork and DataWork for Custom collector development with simple deployment
Out-of-the-box Application Support with Custom Application Definition Toolkit

23. Summary VitalSuite Key data points to win against the competitions.
Ease of use (Web 2.0 GUI)
Rich out-of-the-box functionality
Integrated application & network monitoring
Proven multi-tiered scalable architecture
Advanced thresholds
Rich multi-vendor support
Integrated Trap Analysis
Flexible and extensible
Key data points to win against the competitions.

24. www.alcatel-lucent.com/vital www.twitter.com/VitalSuite