1. SharePoint Online (Office 365)
Chuck Boeheim November 1, 2016

2. Agenda Introductions Service Description Value Proposition Metrics
Cost
Security
More Information
Q&A

3. Introductions Service owner: Vicky Mikula
Service manager: Chuck Boeheim
Other service delivery team members:
IT Service Desk
Support: Carlene Stuyvesant
Unit SharePoint site admins

4. Service Description SERVICE NAME: SharePoint Online
SharePoint Online is a web-based document management and collaboration system that integrates with Microsoft Office and other cloud offerings
Product
Available to:
Faculty
Staff
Students
Alumni
Affiliates
Retirees
Fee to end user? No
Service Tier:
One
Customer Support
Business Hours: Phone, , In-person Service Desk
SharePoint is provided to all active members of the community via their Office365 accounts.
Accounts are deprovisioned up transition to Alumni or Retiree status, or upon separation

5. Value Proposition For the University: Powerful collaboration platform
Document libraries with metadata & workflow
Highly customizable lists
Standard blogs, wikis, calendars, project management, etc.
For the user:
Integration with Microsoft Office
Integration with Office desktop, Office online, and mobile apps
Baked in access across all Microsoft apps
Power to build custom experiences
Rich set of built-in web parts
Customize with rules, workflow, themes
Extend with standard Javascript libraries such as JQuery.
Add AB participation

6. SharePoint is one of the components of Office365, and integrates with most of the other components
(Not all components are in use at Cornell)

7. An Example SharePoint Site

8. Support Model SharePoint takes significant support
Central resources much less than required
Not every unit wanted to use
Two-tier support
Each unit gets a Site Collection
Units do site design and first-level support
Site Collection admin can contact IT SD for backline support
Design and support also available through CIT Custom Apps Group, or third parties

9. Metrics FY16 Q4 FY 16 Q4 Metrics Storage 164GB
Site Collections total/active
80/40
Active Users
1,585
Tickets/month 2
Backline tickets/month
Availability
99.99%

10. Costs Cost to deliver the service: Fee for service: No
FY 16 Total Cost
$74,756
Microsoft contract
$49,200
Labor
$18,760
Staff Support
$3,398
Administrative Overhead
Fee for service: No
Cost per user: $3.98/month
Cost per active Site Collection: $155.74/month

11. More Information
Service web page:
Service level expectations: (Not yet complete) Service catalog entry:
Service quarterly report: Not yet compiled

12. Questions?

13. Guide to choosing a Collaboration platform
Box: easy, secure sharing
OneDrive: much less popular alternative
Google: currently only provided to students
SharePoint: rich platform with high learning curve
Confluence: strong wiki, weak document management, weak security